Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,344 Reviews)
Rating breakdown 1,344 reviews
5 Stars
841
4 Stars
288
3 Stars
98
2 Stars
64
1 Star
53
85%of customers recommend this product.
(
798 out of
935)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
3
Okay except for changing filter
on October 22, 2025
Posted by: Gramma Moses
from Chicago
Changing the charcoal filter is almost impossible!!!! What a stupid design. Cannot get left screw back in. 😩
Response from geappliances.comBy Diego, GE_Appliances, October 23, 2025
We want to help you with your microwave's charcoal filter replacement. First unplug the appliance. Next, remove the vent grille mounting screws and tip the grille forward, lifting it out to remove it completely. Take out the old charcoal filter and slide a new one into place. Then, reattach the vent grille by sliding the bottom into position and pushing the top until it snaps securely into place. Replace the mounting screws, and finally, plug the microwave oven back in.
If you continue having issues while installing the filter, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If you continue having issues while installing the filter, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Absolutely love the GE Profile products. Great!
on October 25, 2025
Posted by: Bilami
[This review was collected as part of a promotion.] Everything about this product is absolutely AWESOME! GE PROFILE IS THE BEST!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Display/clock light color
on October 29, 2025
Posted by: TOak
from Thousand Oaks, CA
[This review was collected as part of a promotion.] The oven works well; did not rate it 5 stars due to color of clock display is very bright blue light and is glaring to look at; the same blue tone bulbs are used on the underside light which is a harsh tone. There are LED light bulbs that are softer tone that should be used instead.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not good
on November 2, 2025
Posted by: Should have listened
Hate the product. Wife told me to get a simple microwave didn’t listen. At 950 watts takes 4 minutes to heat a cup of water.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy GE Appliances, November 3, 2025
We would like to help and provide some guidance. If you think that your microwave may not be heating properly, there is a procedure you can use to check to see if it is heating as it should. There is an article titled "Microwave - Performance Test" for you to review that we will link below. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16857.
Should your Microwave not be heating properly and service is needed, you can schedule a repair appointment with our Bodewell team at the phone number or link below.
833-426-3393
https://www.geappliances.com/ge/service-and-support/service.htm
Should your Microwave not be heating properly and service is needed, you can schedule a repair appointment with our Bodewell team at the phone number or link below.
833-426-3393
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave Dial
on November 2, 2025
Posted by: SRJ1981
[This review was collected as part of a promotion.] The dial stopped working one day after the 1 year warranty expired.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Julia, GE Appliances, November 3, 2025
We'd like to help with your microwave dial. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Air-Fry feature is a bummer.
on November 24, 2025
Posted by: kev37
The Air-Fry feature is NOT as good as I expected (or a standalone air frier). What I've found is that I need to take whatever the directions say and double it in terms of time. That gets it hot, but still not optimal in terms of the crispiness you expect out of an air frier. Disappointing because I bought this model for that feature. I could have saved money with the standard microwave.
Features
2
Performance
2
Quality
3
Value
2
Response from geappliances.comBy GE Profile, November 25, 2025
Your feedback is important to us, and we will pass these comments regarding the air fry feature along to our product team to review. We would like to help provide some information about the air fry feature on your microwave unit. We recommend checking out pages 20 and 21 in the manual for instructions on how to use this mode optimally that will be linked below.
https://products-salsify.geappliances.com/image/upload/s--F3owBnOW--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf
https://products-salsify.geappliances.com/image/upload/s--F3owBnOW--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf
Written by a customer while visiting geappliances.com
Customer Rating
3
Poor instructions
on November 26, 2025
Posted by: Drrai
[This review was collected as part of a promotion.] No instruction manual Difficult to find clock and how to set
Response from geappliances.comBy Vikki, GE_Appliances, November 26, 2025
To set the clock:
Press the Settings button and turn
the dial to select Clock Set. Press the dial to enter.
2. Turn the dial to set hours. Press the dial to enter.
3. Turn the dial to set minutes. Press the dial to enter.
4. Turn the dial to set AM/PM. Press the dial to enter.
Additional information can be found on page 24 of the Owner's Manual -
https://products-salsify.geappliances.com/image/upload/s--F3owBnOW--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf -
We'll share your insights with our team.
Press the Settings button and turn
the dial to select Clock Set. Press the dial to enter.
2. Turn the dial to set hours. Press the dial to enter.
3. Turn the dial to set minutes. Press the dial to enter.
4. Turn the dial to set AM/PM. Press the dial to enter.
Additional information can be found on page 24 of the Owner's Manual -
https://products-salsify.geappliances.com/image/upload/s--F3owBnOW--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf -
We'll share your insights with our team.
Written by a customer while visiting geappliances.com
Customer Rating
4
Easy to use
on November 27, 2025
Posted by: Mosh613
from Queens, NY
[This review was collected as part of a promotion.] Good capacity for over top the oven.
Easy to use controls.
Installation done by handyman.
Needs outlet close by which we had.
It is a bit noisy when running even after shutting off.
Easy to use controls.
Installation done by handyman.
Needs outlet close by which we had.
It is a bit noisy when running even after shutting off.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com