Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
2
New microwave is not worth the cost!
on September 20, 2022
Posted by: ljhahn
from Easton PA
I had to download the instruction manual and print out 36 pages, for the price of this microwave I think it should have a least come with a manual! It took longer to air fry French fries in it than to bake them in conventional oven! The sales man said GEhad over 2000 recipes on this microwave, where are they?
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, October 3, 2022
We're happy to hear that you like your microwave's appearance. We understand that you have some concerns about the manual, air fry feature, and available recipes. Your feedback is very much appreciated and will be used to make improvements.
To view some of the recipes that we have available, check out this link: https://genet.geappliances.com/Recipes/Dispatcher?REQUEST=GEARHome
We hope this information helps, and if we can help in the future, please let us know. We are more than happy to.
I thought I bought an amazing GE Profile microwave. I did not.
What I bought is an amazing GE Profile microwave/air fryer/convection oven that matches perfectly with my GE Profile refrigerator and GE dual oven that also does convection and air fryer. My holiday woes were solved in one purchase. The only appliance I value over my microwave is my GE Profile dishwasher that has three levels and cannot be easily heard while it's working.
Great value for the features offered. Following installation instructions is important. Yes you do need an extra hand to lift the unit into place over a built in cook top.
The product did very well until it crapped out after only a month. The selector dial would not bring up the options and the clock now fails to indicate the time. Also, to read the selections printed on the control panel, I must use a flashlight to illuminate the panel ... a huge design failure and a problem that I did not have with my Maytag microwave.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 29, 2022
Hi there,
Thanks for taking the time to leave a review for your microwave. So sorry to hear about the issues you had with it, especially so soon. We do see that you've had service on your unit recently. We do hope that all is working as it should now. We're here if you've got other questions or concerns in the future.
Installed easily with the help of my handy son and an excellent YouTube video. Replaced a 15 year old Profile Microwave. Only had to drill two new holes in the upper cabinet. The existing bracket and back vent were exactly in correct places.
Love the way it looks and performs. There has been a bit of a learning curve for the Convection Bake and Air Fry cooking methods, but I am having fun experimenting.
This new unit replaced a similar GE profile convection microwave unit purchased in 2007. At the time, the older unit had a soft green display. Current unit is a bright white display with no method to soften intensity of light, change color or to not show the clock at all. Besides the light, the unit works as advertised and similar to the unit it replaced.