Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,319 Reviews)
Rating breakdown 1,319 reviews
5 Stars
823
4 Stars
284
3 Stars
96
2 Stars
63
1 Star
53
85%of customers recommend this product.
(
783 out of
917)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
1
No instruction manual
on February 23, 2024
Posted by: Pjainsworth
This unit did not come with instructions on how to use it. It was extremely difficult to go online and find anything that was helpful. Why would they not include instructions. It won't matter how good it is, if you don't know how to work it!
Response from geappliances.comBy Adrian, GE_Appliances, February 26, 2024
We have provided the Owner's Manual for this microwave model at the link below.
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.58113198.581016581.1708958135-507723860.1707936747&_gl=1*13nxkxs*_ga*NTA3NzIzODYwLjE3MDc5MzY3NDc.*_ga_1JLE3BZ79Y*MTcwODk2ODUyMC4zMjUuMC4xNzA4OTY4NTI0LjAuMC4w
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.58113198.581016581.1708958135-507723860.1707936747&_gl=1*13nxkxs*_ga*NTA3NzIzODYwLjE3MDc5MzY3NDc.*_ga_1JLE3BZ79Y*MTcwODk2ODUyMC4zMjUuMC4xNzA4OTY4NTI0LjAuMC4w
Written by a customer while visiting geappliances.com
Customer Rating
3
GE Profile incomplete
on March 4, 2024
Posted by: incomplete product
from AZ
Haven't had time to really try out my new Profile. IT WOULD BE NICE IF YOU INCLIUDED A MANUAL SO A PERSON WOULD BE ABLE TO USE ALL THE FEATURES. A supposedly good product, at a nice price, and you can't be bothered to help the consumer by including an owner's manual. SHAME ON YOU!
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Tierra, GE_Appliances, March 5, 2024
We no longer offer the manuals in paper form, but we're more than glad to send you a digital copy! Please refer to the link below:
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.20246136.1500900150.1709565106-1734451522.1686318769&_gac=1.174408086.1708011759.EAIaIQobChMIpKHxzNethAMVkDbUAR0ImgvUEAAYASAAEgJMXPD_BwE&_gl=1*fwjf6c*_ga*MTczNDQ1MTUyMi4xNjg2MzE4NzY5*_ga_1JLE3BZ79Y*MTcwOTY2MzgwNS4xMTc0LjEuMTcwOTY2OTE0MS4wLjAuMA..
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.20246136.1500900150.1709565106-1734451522.1686318769&_gac=1.174408086.1708011759.EAIaIQobChMIpKHxzNethAMVkDbUAR0ImgvUEAAYASAAEgJMXPD_BwE&_gl=1*fwjf6c*_ga*MTczNDQ1MTUyMi4xNjg2MzE4NzY5*_ga_1JLE3BZ79Y*MTcwOTY2MzgwNS4xMTc0LjEuMTcwOTY2OTE0MS4wLjAuMA..
Written by a customer while visiting geappliances.com
Customer Rating
3
Magnetron died after 4-5 years.
on March 18, 2024
Posted by: CRuby
from Barkhamsted, CT
I really enjoyed all the features of this product until it only lasted 4-5 years! Purchased in 2019.
The magnetron wore out.
The magnetron wore out.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, March 19, 2024
We are so sorry that the magnetron in your microwave has stopped working. While we understand the importance of an appliance lasting for a long time, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved, such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not great
on April 1, 2024
Posted by: RANNP
from Texas
Number one it doesn’t come with a thorough user manual.
My Whirlpool OTC microwave/convection oven combo went out so I purchased this particular GE model to eliminate my counter top air fryer but that was a big mistake. The air fryer setting is a big joke. It takes way too long to preheat in the convection setting and the air fryer doesn’t work well. It takes longer to air fry than to use the oven and food doesn’t get crisp.
Also when using the stove, the microwave door fogs up extremely fast in between the glass making it very difficult to see inside if using it while cooking on the cooktop stove and it takes hours to dissipate. For the price of the unit I find it VERY Diss appointing. The Whirlpool was a much better quality appliance. I Would not recommend it. .
My Whirlpool OTC microwave/convection oven combo went out so I purchased this particular GE model to eliminate my counter top air fryer but that was a big mistake. The air fryer setting is a big joke. It takes way too long to preheat in the convection setting and the air fryer doesn’t work well. It takes longer to air fry than to use the oven and food doesn’t get crisp.
Also when using the stove, the microwave door fogs up extremely fast in between the glass making it very difficult to see inside if using it while cooking on the cooktop stove and it takes hours to dissipate. For the price of the unit I find it VERY Diss appointing. The Whirlpool was a much better quality appliance. I Would not recommend it. .
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 2, 2024
We want consumers to be satisfied with our products and any service needs that may arise, which is why your feedback regarding your microwave is important to us. We can assure you that GE Appliances continues to review all products for possible improvement.
Written by a customer while visiting geappliances.com
Customer Rating
5
This microwave does everything
on April 2, 2024
Posted by: 5Card
from Oregon
I love it. Easy to use! There are so many options. I haven’t used it enough to figure out my favorites
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Love the microwave but comes with no manual
on April 4, 2024
Posted by: BF33
Love the product and I was replaced the same one I purchased over 12 years ago. I am upset that you do not include a full owners manual and when I called to get one it’s a recording saying you don’t Sean’s them and I have to go online only
Response from geappliances.comBy Tierra, GE_Appliances, April 5, 2024
We're glad you love your microwave! As part of our ongoing effort to be better ambassadors of the environment, we are no longer offering print-on-demand services for consumer literature. By moving to electronic-only delivery formats, we not only do more to preserve the environment, we also ensure that only the latest version of the document is provided you. You can always access the latest version of literature for your model by searching for your model number on our GEA website. However, I am also more than happy to send you the latest PDF version via email.
One of our team members will contact you via email shortly.
One of our team members will contact you via email shortly.
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent over the range, convection microwave!
on April 5, 2024
Posted by: Me14
This unit replaced our old unit in our fifth wheel. Sleek design. Easy to install ourselves! Wasn’t sure about the dial when I ordered it but I Actually like the dial for setting time and choosing options! Very intuitive to use. The exhaust fan is powerful and it’s nice that there are three settings. Light is nice and bright. Inside is very spacious and fits a 9 x 13 Pyrex casserole dish with ease. Overall very satisfied and would purchase again!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Dial feature is a pain
on April 7, 2024
Posted by: sunny25
from Central NJ
Don't like the dial feature that does not allow you to to choose the exact time that you want, instead you must choose from pre-determined increments. Also do not like that you need to push the start button 2x for the microwave to start.
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
4
Response from geappliances.comBy Devin, GE_Appliances, April 9, 2024
We will pass your feedback regarding the the dial feature along to our product team to review. As we continue to make improvements to future models, your comments are extremely important to us.
Written by a customer while visiting geappliances.com