Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
4
Great oven
on March 4, 2023
Posted by: Cathy SC
from Fair lawn NJ
This is my second ge profile microwave convection! Love the size and many uses including the new air fryer feature. I think the one thing I’m disappointed with is that the convection does not bake evenly so I need to rotate foods often. I am overall very happy with it!
I like all the features above the normal microwave. Had to replace 20yr old Whirlpool. Selector knob was something to get used to but programmed ‘add 30 sec’ to 10 sec which helped. Self installed and was lucky that holes mostly matched to install the rail and vent fans upwards matched the existing duct work vent. Just had to drill the new holes in the cabinet for the top screws. So far so good.
The last microwave with convection oven was hard to use, cooked unevenly, and didn't even work 90% of the time. This GE microwave is a dream and we love it!!!
The ability to microwave, air-fry and convection oven food is fabulous. This GE Profile is great looking and amazingly useful as well as time saving. You can’t go wrong if you purchase this appliance.
It never works the 1st time you start it due to the sensor on the door. You have to slam the door shut. The convection oven does not always spin and burns your food on a regular basis. Also if you use convection. You can't use the microwave for an hpur or so until it cools off. Pulled back out my toaster and wish I never bought this thing. Don't buy it.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 9, 2023
Hi there,
Oh no! We hate to hear that you're very unhappy with your new microwave. That is not the experience we want for you. Thank you for posting this review. We're more than happy to help.
You may refer to the articles below for some helpful tips and guidance:
The turntable should be spinning. If not, service may be needed. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to keep us posted. Your feedback means alot and it is greatly appreciated.