Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,416 Reviews)
Rating breakdown 1,416 reviews
5 Stars
872
4 Stars
305
3 Stars
109
2 Stars
67
1 Star
63
85%of customers recommend this product.
(
828 out of
976)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
2
Low wattage.
on July 9, 2023
Posted by: pwellman3
from Grand Rapids, MI
The microwave seems to be low wattage. It takes 4 minutes to boil 1 cup of water. Which indicates low wattage.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
4
Value
2
Response from geappliances.comBy Charlie@GEA, GE_Appliances, July 10, 2023
Hi there,
We're sorry to hear that your microwave is taking long to heat water.
If food is taking too long to cook in the microwave or is not cooking properly, the following may be the cause:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please contact us again if you have additional questions or concerns. Kind regards -Charlie@GEA
We're sorry to hear that your microwave is taking long to heat water.
If food is taking too long to cook in the microwave or is not cooking properly, the following may be the cause:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please contact us again if you have additional questions or concerns. Kind regards -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Trial-in-Process
on July 8, 2023
Posted by: Profile II
This replaced a previous model which did not have air fry. Can modify rating after I try it out. Hope it works and would appreciate instructions. So far all is well.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing works like it should
on July 8, 2023
Posted by: Judy Abr
from 75077 Texas
If I could I would return this in a second. Had it for a month and nothing is easy or works like it should. Your instruction book is the most worthless piece of information I have ever read.
You should take this out of your inventory and sell all for junk.
Send me your old 10 year old model back. It’s so much better
You should take this out of your inventory and sell all for junk.
Send me your old 10 year old model back. It’s so much better
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 10, 2023
Hello there,
Thank you so much for taking the time to post this review. We're so very sorry to hear that your new microwave isn't working like it should. This is certainly not the experience we desire for you and we want to help. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there is anything else we can assist with. - Tierra@GEA
Thank you so much for taking the time to post this review. We're so very sorry to hear that your new microwave isn't working like it should. This is certainly not the experience we desire for you and we want to help. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there is anything else we can assist with. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Works well as a microwave, air fry is a maybe
on July 7, 2023
Posted by: Jlarr
from Boise
This was purchased to replace a 20 year-old major store brand that appeared to be made by GE.
The new microwave has slightly less power than the old one, so takes a little longer to heat things, but this is a minor quibble.
The interior is easy clean, and the overall design is good. We'll get used to the dial over time. The options are plentiful. The LED lights and clock are bright and clear. It was easy to convert the fan to recirculation.
We tried the air fry function, and it took much longer to crisp things than the product recommended. It will take some time to get that function down.
This fit exactly in the space where the old microwave hung, which was important, since the solid backsplash left zero wiggle room.
Overall, this has worked out fine. Hopefully, reliability is as good as the old one.
The new microwave has slightly less power than the old one, so takes a little longer to heat things, but this is a minor quibble.
The interior is easy clean, and the overall design is good. We'll get used to the dial over time. The options are plentiful. The LED lights and clock are bright and clear. It was easy to convert the fan to recirculation.
We tried the air fry function, and it took much longer to crisp things than the product recommended. It will take some time to get that function down.
This fit exactly in the space where the old microwave hung, which was important, since the solid backsplash left zero wiggle room.
Overall, this has worked out fine. Hopefully, reliability is as good as the old one.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
3 Overs in One!
on July 7, 2023
Posted by: MitchyD
from Royal Oak, MI
It's only been a week but I am loving this Microwave/ Convection oven and Airfyer Combination Appliance.
I just made a roasted salmon filet for 6 in under 15 minutes using the convection oven. We a a small, dual -bin airfryer that is a countertop unit. This will free up counterspace. Controls are pretty straightforward, but I miss the 1-5 minutes buttons. It does have a 30 sec. button and a dial to set time. It's quick but takes a little a little getting used to. I bought the stainless steel version, which has a full stainless interior, whereas the black stainless and matte black models have a black porcelain interior.
Can't wait to try the airfryer option.
My last GE Micro lasted 25 years, so I love it's dependability.
I just made a roasted salmon filet for 6 in under 15 minutes using the convection oven. We a a small, dual -bin airfryer that is a countertop unit. This will free up counterspace. Controls are pretty straightforward, but I miss the 1-5 minutes buttons. It does have a 30 sec. button and a dial to set time. It's quick but takes a little a little getting used to. I bought the stainless steel version, which has a full stainless interior, whereas the black stainless and matte black models have a black porcelain interior.
Can't wait to try the airfryer option.
My last GE Micro lasted 25 years, so I love it's dependability.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Easy to use..
on July 6, 2023
Posted by: example fred
still new to us.. We'll let you know more later..xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
The only problem I’m having is to set up Power on
on July 6, 2023
Posted by: Rose1958
The only problem I’m having is set up power on my microwave it’s telling me that not at this time what dos it mean Rose
Written by a customer while visiting geappliances.com
Customer Rating
5
Black Slate looks great, fast shipping
on July 6, 2023
Posted by: PVtoFW
We love this microwave. The Slate Black was a great choice for our updated kitchen. The Airfryer is a very handy as well. Great price, very fast shipping direct from GE. Lead times through bigbox stores were way longer.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com