Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,375 Reviews)
Rating breakdown 1,375 reviews
5 Stars
858
4 Stars
294
3 Stars
100
2 Stars
65
1 Star
58
85%of customers recommend this product.
(
816 out of
957)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
5
Great features.
on August 21, 2023
Posted by: mshaz
My previous GEProfile over-the-range convexion oven was 12 years old when it quit. I do like the new features on this one that my old one did not have. I especially like that it has the capability of two baking racks even though it only comes with one rack. Fortunately, my old rack fits on these clips. I almost never used the microwave function but do use it routinely for convexion baking utiliizing both racks simultaneously.
Written by a customer while visiting geappliances.com
Customer Rating
3
Wish it came with book
on September 24, 2023
Posted by: Monai
Lots of features but can’t use them because no instruction booklet came with oven no recipes to try and learn. Don’t ask older generation to go to web. That is not how we kearn
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, September 26, 2023
Hi,
We appreciate your comments on this microwave oven. We're glad the features offered by this model have been helpful and it's a pleasure having you with us. If you have any more questions about this unit or its features, please call us at 1-800-626-2005. One of our agents would be happy to help you.
-Sylvia@GEAppliances
We appreciate your comments on this microwave oven. We're glad the features offered by this model have been helpful and it's a pleasure having you with us. If you have any more questions about this unit or its features, please call us at 1-800-626-2005. One of our agents would be happy to help you.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
does not last a long time
on November 10, 2023
Posted by: Cleo202020202
from NYC
my oven did not make it past three years. I went to heat up water the other day and within seconds the lights flashed and then the oven/microwave powered down and will not turn back on. I did not receive an error message, It just turned off. This is my second unit . My first oven/microwave last seven years., it was the exact same machine. I am not happy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 13, 2023
Hello - We appreciate you checking in and sharing your review. We are so sorry to hear about your microwave going out on you. That is not the experience we want.
We're going to have one of our agents get in touch over email, this way we can gather some additional information on this. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
We're going to have one of our agents get in touch over email, this way we can gather some additional information on this. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
sucks for air fry
on November 17, 2023
Posted by: georgecares4sure
Does not Air fry. we increased the temp. doubled the time. not crispy not brown, This is after 3 months of appliance repair. just warms.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, November 20, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your air fry is not working properly and we're happy to help.
To use the air fry feature we recommend referring to the manual at this link:
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.29069691.671963854.1700488726-1676878804.1700237661
If the issue continues, we recommend making a follow up service appointment to have this matter resolved. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your air fry is not working properly and we're happy to help.
To use the air fry feature we recommend referring to the manual at this link:
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.29069691.671963854.1700488726-1676878804.1700237661
If the issue continues, we recommend making a follow up service appointment to have this matter resolved. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Lacking instructions or links
on November 22, 2023
Posted by: MauryG
from Ct
Lack of instructions for features and lack of link to full manual.
Also The Quick Guide should have QR links for each feature mentioned .
Eg reheat should have recommended serving size or a way to control amount of heating
Also supposedly there is a warm feature -where?
Also The Quick Guide should have QR links for each feature mentioned .
Eg reheat should have recommended serving size or a way to control amount of heating
Also supposedly there is a warm feature -where?
Response from geappliances.comBy Charlie, GE_Appliances, November 28, 2023
Hello,
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that you are having difficulty operating all the features on your microwave.
If you want a physical copy, you can take a printout of this owner's manual linked below: https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.139917754.869820915.1701094033-1676878804.1700237661
Please contact us again if you have additional questions or concerns. -Charlie@GEAppliances
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that you are having difficulty operating all the features on your microwave.
If you want a physical copy, you can take a printout of this owner's manual linked below: https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.139917754.869820915.1701094033-1676878804.1700237661
Please contact us again if you have additional questions or concerns. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great airfry feature
on November 23, 2023
Posted by: Airfry2
So far so good air fry is awesome
Great quality works great
Great quality works great
Written by a customer while visiting geappliances.com
Customer Rating
2
Not sure yet
on December 4, 2023
Posted by: katarina_dee
from Arizona
Just got this new microwave a week ago, it looks good in the kitchen, it's the right size, it was a good price, and everything works. So why the low rating? The problem I have is that it doesn't have a keypad, so you can't set an exact cook time. You can only use the dial in :15 increments, so if a recipe says, let's say, 50 seconds, or 1 minute and 20 seconds, you either have to set for a higher time and then wait, watch and interrupt the cook time, or just ignore the instructions and hope for the best. The same dial is also used for the Start button so I'm wondering over time how it will last. If I had known when I purchased it that it had this "feature" I would have chosen a different machine. So my advice to any reader is to make sure you are able to test the controls yourself before you make a purchase and determine whether they will work for you.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Joyce, GE_Appliances, December 12, 2023
Hello- We appreciate your purchase and glad your new microwave is looking great in your kitchen. Your feedback is very much appreciated, and we will be certain to share this with our engineering and design teams. The time can be changed by turning the dial down after you have selected the add 30 seconds. Note: We have some great information regarding the controls in the manual on our site. If you have any questions, please let us know. We are happy to help!
Written by a customer while visiting geappliances.com
Customer Rating
3
Expected non-smudge Stainless Steel
on December 7, 2023
Posted by: I am Disappointed
from Eugene Oregon
Operating it is not intuitive. The first microwave I've ever had that I can't choose the power level. The user's manual is of little help.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 14, 2023
Hello - Thank you so much for connecting and sharing your review. We are sorry about the controls not being intuitive. That is not the goal we are aiming for.
In order to change the power level, you will want to press the "Power Level" button and then turn the dial to the selection that is desired. It goes through 1-10.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
In order to change the power level, you will want to press the "Power Level" button and then turn the dial to the selection that is desired. It goes through 1-10.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com