Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
4
GE Micro Waven
on July 25, 2023
Posted by: Diva2017
from California
has lots of features. New type of controls instead of buttons some of the controls are now integrated in a dial. Cooks evenly. Air Fryer feature cooks differently from a countertop type air fryer. I am still learning the differences.between the two.
This microwave has gotten better and better.. easier to use, and button locations are actually sensible.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 28, 2023
Thank you for taking the time to provide us with your feedback. We are elated to hear that you are loving your new microwave and its ease of use. This is such a beautiful model with many great features that we are happy to hear you're enjoying. We are honored to have you as a part of the GE Appliances family, and we hope you continue to enjoy your microwave for many years to come! - Adrian@GEA
This unit does not have a backlit control panel like its predecessor. Very disappointed. We would expect something so simple to be standard. Other than that it is performing as expected.
I purchased this microwave in December 2022. At first I had no problems. But I recently tried to change the power level while using the unit and got the message "power level cannot be changed at this time". I double checked the manual to make sure I was doing correctly; same message. I came to the website to try to figure out what could be wrong, all I found were the same instructions that were in the manual. The control pad shorted out on the last one.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 21, 2023
Hello,
We’re so sorry to hear that your microwave has started to give you trouble. Microwaves tend to see a lot of use, and we know that when they have issues it can make your time in the kitchen much more difficult. This is not something we want or expect from our products, and we want to help. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
I like the versatility of being able to use it as a microwave or electric oven. It does take a long time to preheat. I haven’t tried air frying in it yet. I didn’t notice when I bought it that it doesn’t have a keypad. You set the time and power with a dial. I would prefer a keypad. I do like it though. It looks and works great.