Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,319 Reviews)
Rating breakdown 1,319 reviews
5 Stars
823
4 Stars
284
3 Stars
96
2 Stars
63
1 Star
53
85%of customers recommend this product.
(
783 out of
917)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
5
Great features
on July 12, 2023
Posted by: Gina11
I love the new microwave but it seems wrong to call it that. It has an air fryer and it’s a convection oven. I’ve used all the features and they all work beautifully, and there’s plenty of room, too!
Written by a customer while visiting geappliances.com
Customer Rating
5
Simple Appliance
on July 15, 2023
Posted by: Tomtane
All I can say it works great and the controls are easy to learn.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Very nice, but different
on August 16, 2023
Posted by: Jay3333
from Long Island, NY
A lot of features. Just wish the manual explained how to use them. An instructional video would be great. It's a whole different system than any microwave or air fryer I've ever used. There's no number keypad. There's a few quick select buttons but, a lot of dial select. What I have figured out works great! GE needs a video on how to use this great futuristic product.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 17, 2023
Hi,
Thanks for leaving a review. We understand how helpful a video could be and we appreciate you making this suggestion. If you have any questions about your microwave you feel aren't answered by the manual, please call us at 1-800-626-2005. One of our agents would be happy to assist you.
Take care.
-Sylvia@GEA
Thanks for leaving a review. We understand how helpful a video could be and we appreciate you making this suggestion. If you have any questions about your microwave you feel aren't answered by the manual, please call us at 1-800-626-2005. One of our agents would be happy to assist you.
Take care.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features.
on August 21, 2023
Posted by: mshaz
My previous GEProfile over-the-range convexion oven was 12 years old when it quit. I do like the new features on this one that my old one did not have. I especially like that it has the capability of two baking racks even though it only comes with one rack. Fortunately, my old rack fits on these clips. I almost never used the microwave function but do use it routinely for convexion baking utiliizing both racks simultaneously.
Written by a customer while visiting geappliances.com
Customer Rating
3
Wish it came with book
on September 24, 2023
Posted by: Monai
Lots of features but can’t use them because no instruction booklet came with oven no recipes to try and learn. Don’t ask older generation to go to web. That is not how we kearn
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, September 26, 2023
Hi,
We appreciate your comments on this microwave oven. We're glad the features offered by this model have been helpful and it's a pleasure having you with us. If you have any more questions about this unit or its features, please call us at 1-800-626-2005. One of our agents would be happy to help you.
-Sylvia@GEAppliances
We appreciate your comments on this microwave oven. We're glad the features offered by this model have been helpful and it's a pleasure having you with us. If you have any more questions about this unit or its features, please call us at 1-800-626-2005. One of our agents would be happy to help you.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
does not last a long time
on November 10, 2023
Posted by: Cleo202020202
from NYC
my oven did not make it past three years. I went to heat up water the other day and within seconds the lights flashed and then the oven/microwave powered down and will not turn back on. I did not receive an error message, It just turned off. This is my second unit . My first oven/microwave last seven years., it was the exact same machine. I am not happy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 13, 2023
Hello - We appreciate you checking in and sharing your review. We are so sorry to hear about your microwave going out on you. That is not the experience we want.
We're going to have one of our agents get in touch over email, this way we can gather some additional information on this. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
We're going to have one of our agents get in touch over email, this way we can gather some additional information on this. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
sucks for air fry
on November 17, 2023
Posted by: georgecares4sure
Does not Air fry. we increased the temp. doubled the time. not crispy not brown, This is after 3 months of appliance repair. just warms.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, November 20, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your air fry is not working properly and we're happy to help.
To use the air fry feature we recommend referring to the manual at this link:
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.29069691.671963854.1700488726-1676878804.1700237661
If the issue continues, we recommend making a follow up service appointment to have this matter resolved. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your air fry is not working properly and we're happy to help.
To use the air fry feature we recommend referring to the manual at this link:
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.29069691.671963854.1700488726-1676878804.1700237661
If the issue continues, we recommend making a follow up service appointment to have this matter resolved. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Lacking instructions or links
on November 22, 2023
Posted by: MauryG
from Ct
Lack of instructions for features and lack of link to full manual.
Also The Quick Guide should have QR links for each feature mentioned .
Eg reheat should have recommended serving size or a way to control amount of heating
Also supposedly there is a warm feature -where?
Also The Quick Guide should have QR links for each feature mentioned .
Eg reheat should have recommended serving size or a way to control amount of heating
Also supposedly there is a warm feature -where?
Response from geappliances.comBy Charlie, GE_Appliances, November 28, 2023
Hello,
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that you are having difficulty operating all the features on your microwave.
If you want a physical copy, you can take a printout of this owner's manual linked below: https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.139917754.869820915.1701094033-1676878804.1700237661
Please contact us again if you have additional questions or concerns. -Charlie@GEAppliances
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that you are having difficulty operating all the features on your microwave.
If you want a physical copy, you can take a printout of this owner's manual linked below: https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.139917754.869820915.1701094033-1676878804.1700237661
Please contact us again if you have additional questions or concerns. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com