Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,410 Reviews)
Rating breakdown 1,410 reviews
5 Stars
871
4 Stars
305
3 Stars
107
2 Stars
67
1 Star
60
85%of customers recommend this product.
(
827 out of
972)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
1
does not last a long time
on November 10, 2023
Posted by: Cleo202020202
from NYC
my oven did not make it past three years. I went to heat up water the other day and within seconds the lights flashed and then the oven/microwave powered down and will not turn back on. I did not receive an error message, It just turned off. This is my second unit . My first oven/microwave last seven years., it was the exact same machine. I am not happy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 13, 2023
Hello - We appreciate you checking in and sharing your review. We are so sorry to hear about your microwave going out on you. That is not the experience we want.
We're going to have one of our agents get in touch over email, this way we can gather some additional information on this. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
We're going to have one of our agents get in touch over email, this way we can gather some additional information on this. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Great Features! that aren’t that great to use
on November 9, 2023
Posted by: Lachesis
GE micro review
Having used our GE Profile Microwave for about a year, we’ve been fairly satisfied.
But if I just wanted to be satisfied with the most basic of features for a microwave, why did I buy this one?
Pros
Easy to clean
Aesthetically nice
Fits the standard over oven cabinet space.
Defrost results are not as bad as previous microwaves
Lots of different functions
Decent interior space
Easy to clean
Aesthetically nice
Fits the standard over oven cabinet space.
Defrost results are not as bad as previous microwaves
Lots of different functions
Decent interior space
Cons
Inputting the time and making sure it starts takes getting used to;
Would not recommend for someone that doesn’t like things being fixed that aren’t broken;
That darn filter change light;
Needing to unscrew a panel to get to a filter every 6 months;
Less than impressive air fryer & convection oven features;
Inputting the time and making sure it starts takes getting used to;
Would not recommend for someone that doesn’t like things being fixed that aren’t broken;
That darn filter change light;
Needing to unscrew a panel to get to a filter every 6 months;
Less than impressive air fryer & convection oven features;
!!!!!!!!And I can’t say this loud enough: do not by this model for elderly parents, especially if they have arthritis!!!!!!!
The manner in which you use the button to confirm a selection and then again to start the microwave/timer/etc is cumbersome.
For the first couple of months, we would swear that we pushed the button and heard the beep just to discover later that the timer didn’t start or it didn’t start cooking the food.
I think it’s the double confirmation that threw us off. You have to dial in say the number, push the button once to select the number, then push the button a second time to initiate the cooking or count down.
I also think that because the button rotates, you think you’re pushing the button but actually you turned the knob a bit.
“Push” is not quite accurate either. In the workflow, you grab the sides of the button with your thumb & forefinger, rotate it to change the numbers, you naturally don’t then take your hand away and push the button face with a pointed finger, you instinctively leave your thumb and forefinger grasping the sides and “push”.
It takes getting used to, is not intuitive, requires you to unlearn an ingrained input method, feels off & frustrating at first, and leads to a lot of user error for the first month or so.
I’m sure the engineers thought “Well when you enter numbers on a keypad you then move your hand back, point your finger, & press the start button. See they’re the same!”
Sorry. In my former work life, I spent a lot of time explaining to engineers that most people aren’t engineers; and that when it comes to convenience and intuitive actions, neither are they.
This input method isn’t a world ender but there’s no way I would recommend this microwave to an elderly person specifically because of its input method. Having arthritis would make it even more difficult.
Not to mention, the microwave would require them to stand on a ladder or the countertop to see and remove the screws on the filter compartment EVERY SIX MONTHS to change the filter
Other GE models don’t require you to remove screws to access the filter. Not sure why this one does.
I would also remove the second button press for execution. One press should be enough to confirm your selection and initiate the function.
The traditional keypad design doesn’t require you to push anything else but the start button after you enter the last digit.
Haven’t really used extra features much. First day, I used the Air Fry feature. I wasn’t impressed out-of-the-box. First I was surprised by the restrictions for using the Air Fry and Convection features. You have to use this rack but not that rack for this or that.
Which would mean I couldn’t just leave the metal rack in the microwave. Which would also mean I would have to look for the manual online or on a shelf for the first dozen times i use those extra functions to remember what I can and can’t use in the microwave for non-microwave functions.
I also dread that someone else in the household will use the microwave before I remember to remove the metal rack that might destroy the microwave when used with micro-waves, (maybe?)
Also, the rack provided for the Air Fryer feature is smaller than the capacity of my countertop Air Fryer that I was hoping to replace with this.
To top it off, the food was not nearly as crisp as with my air fryer.
Lastly, GE really falls short with easy to make and post online instructional videos. Their “Air Fryer feature” videos are just 22 sec mini-commercial with no informational value.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
4
Value
2
Response from geappliances.comBy Devin, GE_Appliances, November 10, 2023
Good afternoon,
We appreciate you taking the time to provide a detailed review on the pros and cons you have regarding GE Profile Series over-the-range microwave, model PVM9179SRSS. We are pleased to hear that the microwave is easy to clean, and fits your space well. However, we are sorry to hear that you are not satisfied with the design and functions of the microwave, the filter operation, nor the air frying and convection performance. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
We appreciate you taking the time to provide a detailed review on the pros and cons you have regarding GE Profile Series over-the-range microwave, model PVM9179SRSS. We are pleased to hear that the microwave is easy to clean, and fits your space well. However, we are sorry to hear that you are not satisfied with the design and functions of the microwave, the filter operation, nor the air frying and convection performance. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Good Mirowave with Convection Oven
on November 8, 2023
Posted by: Roland51
from Gulfport, MS
Love the new microwave with convection oven and air fryer functions. Replaced previous 20+ year old model which also had convection oven. The convection oven is great for items requiring limited baking time as it heats fast and is quicker than heating the oven to desired temperature.
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Model #: PVM9179SRSS
on November 8, 2023
Posted by: draustin
from CO
Love my convection microwave. This is my 2nd one. Once you learn to use it, you will love it!!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great!
on November 7, 2023
Posted by: JamesP69
from Brentwood, CA
Great multi use product, love the convection and air fry cooking options!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on November 7, 2023
Posted by: Jamea69
from Brentwood, CA
Great product, love the air fry and convection cook!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice over the stove look
on November 6, 2023
Posted by: JoOs
from Springfield Va
Nice over the stove unit. Bright led lighting. Features and setting the clock are not too intuitive.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on November 6, 2023
Posted by: Pammyjam0612
from Easton PA
Great features, easy to use. Love air fryer feature
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com