Lack of instructions for features and lack of link to full manual. Also The Quick Guide should have QR links for each feature mentioned . Eg reheat should have recommended serving size or a way to control amount of heating Also supposedly there is a warm feature -where?
Response from geappliances.comBy Charlie, GE_Appliances, November 28, 2023
Hello,
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that you are having difficulty operating all the features on your microwave.
If you want a physical copy, you can take a printout of this owner's manual linked below: https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.139917754.869820915.1701094033-1676878804.1700237661
Please contact us again if you have additional questions or concerns. -Charlie@GEAppliances
I think my review may be a little useless now that the product is no longer being manufactured. The first problem is the number of times you have to push buttons before you get your cook time programmed in. When I push start I shouldn't need to put excess wear on the buttons. Should not need to push start twice. You cannot program a cook time and push start. It is faster to use this product if you just push the 30 second button until you get the time you want.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 28, 2023
Greetings! We appreciate you taking the time to leave us a review. We are so sorry that this microwave did not live up to your expectations due to the pressure that has to be applied to the buttons on the control panel. This is definitely not the consumer experience that we strive for with this appliance, and we will be sure to share this feedback with our product design teams for review.
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
We bought this same microwave/convection oven 15 years ago and loved it! When the convection oven stopped working, we replaced it with the same product. The new microwave/convection over is very cheaply made compared to the old one. The door is very cheap and light weight and the door latches are plastic and can easily break. We are not happy with the quality for the price. The installer told us not to expect the same life span as the old one so hope we can purchase an extended warranty.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, November 22, 2023
Hello - Thank you for taking a moment to connect and share your review. We're sorry to see that your new microwave hasn't exceeded your expectations. That is not the goal we are aiming for.
With this in mind, we're going to forward this information over to our product team to review. This will allow us to look for potential improvements we can add for our models going forward.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances