My 20 year old Cuisinart blender died and replaced it with this one. I was hesitant since I love the glass jar I had but WOW suoer q provided me of the best smoothie I have ever had in my life. So smooth. I added strawberries and raspberries and my son hates to taste rhe seeds, but today no, there was no seeds, blended to perfection. I also made a mayo from the recipe book and it was rated at home as the best mayo of their lives. I highly recommend this blender. Customer service was great too!
Beautiful machine, but aggressively terrible lid design
on September 2, 2023
Posted by: Matt
Pros: This blender is absolutely beautiful in person - probably the most beautiful blender I've seen! The base seems extremely sturdy and well designed.
Unfortunately, that's all I've got for pros.
I'm really not sure what Breville was thinking with the blender jar lid design – it takes an incredible amount of force and technique to open the lid, and poses a challenge even if you're really strong. The pull ring does not give you enough leverage to remove the lid, and the design is such that the pull ring will inevitably break one day from repeated openings - it's just too much stress on that fragile clip. But there is no other surefire way to open the lid without damaging it or the jar. The gasket creates an incredibly strong seal, and the lid clips are pretty rigid and don't remove that seal, unlike other lid designs I've seen. If you or the person you're considering buying this for have hand / wrist issues or are elderly, the blender is straight up unusable. If you're really fit and strong, you're still gonna have a bad time.
No matter how the Super Q performs, if the lid is this poorly designed, it doesn't even matter if it's one of the best performing blenders on the market – this blender needs to go back to the drawing board. I haven't even come across another blender, high-end or otherwise, where it's this hard to open the lid. I for one would love to see, you know, the *other* high end blender manufacturer get some more serious competition, but sadly this blender ain't it. Maybe the next iteration of Breville's high-end blender can finally get it right.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 5, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
The new blender has arrived and has given us great pleasure to try new things, with a blender of all things! So far all of our past recopies work better and we are trying new things to have fun! Making Pesto fast and easy has been a dream until now, it is so easy! We even had a bring your favorite blender recipe party making many different things - we had an absolute hoot! It also makes a show piece on our counter.
The Super Q works great and the preset programs simplify making my favorite smoothies. The green smoothie program makes the best smoothie when I use fruit juice, fresh and frozen fruit. The jug with the volume markers enables blending precise amounts of beverages eliminating leftovers. Cleanup of the vessels and covers is a breeze. I am looking forward to making more delicious food in the blender.