Hello. I received this review request from you regarding the Control Grip Immersion Blender I recently purchased from you, Instead I would like to review a different Breville product I previously bought which ended up being a letdown. it's the Breville Crystal Clear Kettle BKE595XL. it was working fine, but one day I realized my coffee tasted strange so I let some of the remaining boiled water in the Kettle cool and I tasted it on its own and it tasted bad- like plastic/chemicals. Needless to say I no longer use it. I cannot trust it thinking it may be leeching chemicals from the plastic into the water in spite of stating it is BPA-free. This was my main concern when shopping for an electric Kettle, that the water remained pure. I assumed yours with the BPA-free statement would be high-enough quality to keep the water safe. Now it just sits in my cupboard. I suppose I should throw it away but I feel bad since it wasn't cheap. I also have a Breville juicer which seems to work fine. I have not had the immersion blender long enough to be able to review it properly but I am being forced to choose a star rating in order to submit this review of the Kettle. Have other people complained about the kettle leeching chemicals into the water? I very much hope to get a response. Thank you, John R
Response from breville.comBy Consumer Support, May 6, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.