I have a number of Breville appliances in my kitchen, and they are all very high quality. This new addition did not disappoint. Strong yet quiet motor, good grip, no splashes. I am pleased that I made this purchase.
I bought this a month ago so that I wouldn't have to break out my food processor for every small cooking job. This machine is better and more versatile than a cheap blender, and it is easy to use and clean. My only (small) complaint is that the lid on the small chopping bowl does not seal, so if you're not careful you can make a big mess with liquidy materials. Once that is understood, this machine has been a great asset and I highly recommend it, along with other great Breville appliances.
The speed of the immersion blender increases slowly as you turn the knob till speed #11 and then it goes into overdrive for 12 and 13. For this quality build you would expect something that controls smoothly with no huge power gap in the middle. This feels like the blender is going to burn up and break. The plasticware that comes with it (chopper and pitcher) seem like they will crack easily, although it has not happened yet
Response from breville.comBy Customer Service, November 20, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I mainly bought the immersion blender for my soups and sauces, but I thought the chopping bowl would be a nice feature to have a quick way to chop small things like garlic, jalapenos, basically soft stuff. I purchased this less than a year ago and I have used the chopping bowl literally three times and the third time, yesterday, I noticed a crack across the bottom and up the side of the bowl before I went to use it. So it cracked after using it only two times. Very disappointing considering I tend to buy Breville products for their sturdiness and quality of kitchen products. The immersion blender is wonderful. I love the fact that there are speed settings from 1-15 so I can adjust the speed. The handles is very ergonomic and it is perfect for my arthritic hand which makes it very easy and not difficult or tiring to use. Please Breville, come up with a better chopping bowl that is made of a thicker, sturdier plastic to replace this one.
I purchased my product less than two years ago and have used it a dozen or so times. I've been very pleased with the smoothies I make with it. A few days ago, I was pureeing a soup and almost right away, the motor overheated and just stopped. The blade seems to be locked up. The handle was hot for a long time after I unplugged it. The vegetables in the soup were cooked & soft, so it wasn’t as if the motor was being overworked. Loved the product but super disappointed in the durability.
No, I would not recommend this to a friend.
Response from breville.comBy customer service, October 11, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Love the blender, strong and fast and effective and has done a ton of work for me. Chopping bowl cracks and chips easily and eventually becomes unusable, totally different story. How to get a replacement or a better bowl that fits?
I would recommend this to a friend!
Response from breville.comBy Customer Service, July 20, 2023
Thank you for taking the time to leave your review. You can find replacement parts/accessories for this appliance through our website here: https://www.breville.com/us/en/products/immersion-blenders/parts-accessories.html/BSB510
If you believe the appliance is still within its one-year warranty, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.