Customer reviews from breville.com
Breville - Control Grip Immersion Blender, 280W with 15 speed settings - Brushed Stainless Steel
Average customer rating
4.2
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
50
4 Stars
10
3 Stars
17
2 Stars
7
1 Star
1
81%of customers recommend this product.
(
65 out of
80)
Customer Reviews for Breville - Control Grip Immersion Blender, 280W with 15 speed settings - Brushed Stainless Steel
Customer Rating
3
Great blender (chopping bowl not so much)
on November 15, 2021
Posted by: Ed
Tend to be impressed with Breville products so bought this blender despite being more expensive then some other well regarded options. For blending we've been real please with it, the anti suction bottom works better than our previous blender and for pureeing soups or sauces in a pot or bowl the blender has worked great and seems solid. The separate chopping bowl attachment however leaves much to be desired and seems to be a bit lower in quality than I'd have expected. Our chopping bowl (despite very light usage) cracked on the bottom, really unclear how it happened and unfortunately was not under warranty. Hopefully Breville can improve that chopping bowl and then they will have a really stellar product.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, November 16, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Alain M
Verified Purchase:Yes
Feels solid when using the main blade, but always feel like it is backwards, like the button is on the wrong side.
Attaching the shaft to the motor is a bit awkward because the driveshaft is not held in the center, so I'm worried it will break.
Whisk gearbox is very noisy so I don't want to use it.
No point to having so many "speeds". Hardly any difference from 1 to 9, then very fast/noisy from 10-15. Should just be Low, Medium and High.
Bell (with the blade) is too wide so doesn't fit in some containers I typically use. I think this is because they wanted to reduce suction, but it also means it doesn't blend quite as well since it doesn't pull ingredients/liquid in as much.
Food chopper is sad: when trying to chop one onion, it basically pureed what it could reach at the bottom but could not actually move the rest of the onion which I had already chopped into many pieces. It also feels very flimsy.
Overall, rather disappointed I bought it.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 30, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Poor quality chopping bowl and lid
on June 6, 2022
Posted by: Bmb1991
My chopping bowl developed a large crack across the bottom after just a few uses. The plastic also does not clean well and I find after scrubbing throughly there is a sticky and strange film left of the chopping bowl, the chopping bowl lid, and the blade. It may be that the quality of the plastic is not good. It is impossible to get it clean like it was when I got it.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 7, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Nice Design but Motor Stopped Working
on January 17, 2023
Posted by: Justin
I purchased my product just under two years ago and have only used it a handful of times or less. For the several times I used it, it worked very well. Most recently I was making a pesto cream sauce, and in the middle of the process the motor overheated and just stopped out of nowhere. I was a bit surprised as I was just chopping basil, olive oil and garlic so it wasn’t as if the motor was being overworked. Loved the product but super disappointed in the durability.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, January 17, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
4
Great blender, bad plastic
on July 19, 2023
Posted by: Iliya
Love the blender, strong and fast and effective and has done a ton of work for me.
Chopping bowl cracks and chips easily and eventually becomes unusable, totally different story.
How to get a replacement or a better bowl that fits?
Chopping bowl cracks and chips easily and eventually becomes unusable, totally different story.
How to get a replacement or a better bowl that fits?
I would recommend this to a friend!
Response from breville.comBy Customer Service, July 20, 2023
Thank you for taking the time to leave your review. You can find replacement parts/accessories for this appliance through our website here: https://www.breville.com/us/en/products/immersion-blenders/parts-accessories.html/BSB510
If you believe the appliance is still within its one-year warranty, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
If you believe the appliance is still within its one-year warranty, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Disappointing poor quality chopping bowl
on September 30, 2024
Posted by: Cprivate
I noticed a crack across the bottom of my chopping bowl yesterday as I was using it for the third time since purchase. I believe it is a design fault as I noticed when reading reviews on the product website that this is a common product complaint going back a number of years. I purchased this control grip immersion blender as I presumed the quality would be excellent, however I am disappointed that this issue has not been rectified. Overall the wand works very well.
I would recommend this to a friend!
Response from breville.comBy Customer Support, October 1, 2024
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BVUS241001-RS-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
Written by a customer while visiting breville.com
Posted by: Russ K.
Verified Purchase:Yes
Solid build with plenty of power on the immersion blender. I had an issue with the chopper blade not working properly. Breville replaced it in a reasonable amount of time, and now it works as expected. I honestly don't imagine I will ever use the whisk, but it seems fine. Happy with this purchase to replace our old set.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Leslie
Verified Purchase:Yes
I was replacing a Cuisinart Smart Stick which I loved. Tried the new version of Smart Stick and returned it. Ordered the Breville and LOVE it even better than my original Smart Stick.
I would recommend this to a friend!
Written by a customer while visiting breville.com