Customer reviews from otterbox.com
OtterBox - Commuter Series Hard Shell for Apple iPhone 17 Pro Max - Black
Average customer rating
3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
8
4 Stars
0
3 Stars
1
2 Stars
5
1 Star
6
40%of customers recommend this product.
(
6 out of
15)
Customer Reviews for OtterBox - Commuter Series Hard Shell for Apple iPhone 17 Pro Max - Black
Posted by: Jonathan B
Verified Purchase:Yes
Case is not grippy at all, it slipped out of my hands once and when it fell it cracked my screen protector, did not protect my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 3, 2025
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Written by a customer while visiting otterbox.com
Posted by: Megan
Verified Purchase:Yes
Nice and true to photos. Tough case and buttons work well. Not too bulky but is thick
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Honey
Verified Purchase:Yes
Really like everything about my Otterbox except the mag safe charging? My phone gets extremely hot when using my direct contact mag safe charger through my Otterbox case on my IPhone 17PRO max phone?
Response from otterbox.comBy Customer Service, November 18, 2025
Hello! We apologize about any confusion, but heat transfer is completely normal when using wireless charging via Qi2 and will not affect the performance of your device in normal circumstances.
Written by a customer while visiting otterbox.com
Posted by: Bob C
Verified Purchase:Yes
Excellent product , love that it covers the cam button
Written by a customer while visiting otterbox.com