Customer reviews from otterbox.com
OtterBox - Commuter Series Hard Shell for Apple iPhone 17 Pro Max - Black
Average customer rating
3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
8
4 Stars
0
3 Stars
1
2 Stars
5
1 Star
6
40%of customers recommend this product.
(
6 out of
15)
Customer Reviews for OtterBox - Commuter Series Hard Shell for Apple iPhone 17 Pro Max - Black
Posted by: Chachi
Verified Purchase:Yes
The OtterBox Commuter has always been a “ go to” case for me for many years. However, this case needs a redesign for the 17 Pro/Pro Max. It is a nice protective case, but you will have to completely give up your camera control feature. This case puts pressure on the button, so it’s constantly activated or pressed in. To be completely honest, this is a feature that I could completely give up on my iPhone because it is not that important to me. Thankfully, Apple does give you options to completely disable it so the case will not interfere with it. It’s just a bad design on OtterBox’s part that you can’t completely use every button. I have since returned my case to OtterBox. Better luck next time.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 2, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Radif
Verified Purchase:Yes
Case color was great and liked the looks but the Camera Control button didn’t work. It wasn’t even a sensitivity issue. The button just didn’t work right. Unfortunately I had to return the case. I would be happy to get this case if I could be sure that the button issue has been corrected.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 2, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The camera button is difficult to operate as designed by apple. The case prevents the ease in operating the zoom function.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 14, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
The Otter Box case is very nice, However the side Action button/Slider is effected due to the design of this area. I would like to return this case.
Response from otterbox.comBy Customer Service, October 3, 2025
Hello, John! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Bill f
Verified Purchase:Yes
17 pro max case is poorly designed. It constantly pushes in the camera button rendering it useless.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 6, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Unfortunately, the case kept pressing against the side camera button and turning on the camera. I had to return it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 6, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Karissa
Verified Purchase:Yes
Case looks good and is sturdy where the plastic backing is around the phone, but not around the whole phone. The rubber around the buttons on both sides moves easily and is not secure on the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 6, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: BHOOKS
Verified Purchase:Yes
Doesn’t wireless charge in a Tesla with the case on.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 13, 2025
Hello! We apologize for any inconvenience you are experiencing charging your device in your vehicle. Otterbox designs our cases according to the Apple Design Guidelines and our products are tested across a large number of charging products, while we do not have specific information on your specific vehicle's charging pad, the alignment may be more difficult which will impact the charging performance.
Written by a customer while visiting otterbox.com