Customer reviews from otterbox.com
OtterBox - Commuter Series Hard Shell for Apple iPhone 17 Pro Max - Black
Average customer rating
3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
8
4 Stars
0
3 Stars
1
2 Stars
5
1 Star
6
40%of customers recommend this product.
(
6 out of
15)
Customer Reviews for OtterBox - Commuter Series Hard Shell for Apple iPhone 17 Pro Max - Black
Posted by: Alisha
Verified Purchase:Yes
Not super functional for charging wirelessly or via cable. Must be taken out of phone case to charge
Response from otterbox.comBy Customer Service, October 17, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Tommy F
Verified Purchase:Yes
I had an OtterBox on my previous iPhone 13 and this one seems to be a good choice for my iPhone 17
Written by a customer while visiting otterbox.com
Posted by: Rich 85
Verified Purchase:Yes
Perfect color match as well as perfect fit. Our son had one on his iPhone 16 and highly recommended it for my 17 pro max. I made an excellent choice.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Al B
Verified Purchase:Yes
So far my phone has survived several drops. My screen protector on the hand hasn’t. The last drop resulted with the edge of the screen protector being damaged, thus leading to a cracked corner of the protector. Maybe with a better quality screen protector my review would be better?
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 7, 2025
Hello! Thank you for your feedback! We are sorry to hear about the screen protector, if it's an OtterBox Screen Protector, please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Seer Clearly
Verified Purchase:Yes
I've always resisted Otterbox cases because of their bulk and difficulty operating the buttons on the phone. However this case doesn't have those problems, and in fact it seems to have no problems at all after a few weeks' use. The buttons work really well and the whole thing fits in my pocket as well as the phone did and it is solidly built and looks great. I'm not sure how well it can protect the camera lenses because they project out of the phone, but it does have a rim around them.
What could be better? Not much. It's a bit difficult to get on the phone. because it has a lip that you have to coax over the edge of the phone. The charging cover gets in the way of charging, but it also gets in the way of lint that has made my phones die, so probably a good compromise.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ellie G
Verified Purchase:Yes
I had the commuter series on my last version of the iPhone and loved it. I’m super clumsy and drop my phone all the time, but this case always kept it from getting damaged. I just got a new one for my new IPhone 17 Pro Max. I love the two toned purple color (looks great with the navy phone). Since it’s also the commuter series, I expect it to do an equally great job at protecting the new phone (so far so good!).
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CeCe
Verified Purchase:Yes
The case makes the side camera button very sensitive and the color isn’t grey/gray at all. I’ll be using a different brand from now on.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 28, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
Slips easily in & out of my front pants pocket. Used same case design for my iPhone 13 Pro Max for 4+ years…iPhone & OtterBox case survived several 30+/ inch drops.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com