Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,583 Reviews)
Rating breakdown 6,583 reviews
5 Stars
5,447
4 Stars
819
3 Stars
173
2 Stars
47
1 Star
97
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
4
I use my Z Fold7 everyday!
on June 5, 2026
Posted by: 2675CGALL0
[This review was collected as part of a promotion.] I use Galaxy AI feature for my photos editing, and it's very easy to use. I use my Z Fold7 everyday, all day until I go to bed. It replaces my tablet, my computer, and television (for the most part)! I'm constantly asked about it when I have it opened in public. I won’t go back to a single screen phone ever again (if I can help it).
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
It's nice BUT
on June 5, 2026
Posted by: MRPW21
[This review was collected as part of a promotion.] I'm coming from a 22 ultra and this z7 is great when it's unfold but the front screen is very narrow compared to my ultra. Hate the finger print on the power button. Another issue was that my inner screen spontaneously quit working after 3 months and had to fight with Samsung to cover the warranty cause the techs said it was damaged when the only cosmetic it had was a crease in the inner screen. And they know it's a known issue. I'm thinking of trading it in for a new ultra. The Galaxy AI is awesome on this phone.
Value
2
Response from Samsung USBy R&R, June 9, 2026
Hello MRPW21,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Galaxy Z Fold7 offers a unique combination of innovation, productivity, and immersive entertainment. We understand your concerns regarding screen durability, and we’re glad to hear that you were able to get it repaired and are back on your folding journey. We love hearing from our users, especially those transitioning from a traditional smartphone design. Thank you for sharing your experience with the device, and we appreciate you making Samsung your go-to choice.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The Galaxy Z Fold7 offers a unique combination of innovation, productivity, and immersive entertainment. We understand your concerns regarding screen durability, and we’re glad to hear that you were able to get it repaired and are back on your folding journey. We love hearing from our users, especially those transitioning from a traditional smartphone design. Thank you for sharing your experience with the device, and we appreciate you making Samsung your go-to choice.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
You already know what I am going to say
on June 5, 2026
Posted by: LeonardisSamsung
[This review was collected as part of a promotion.] Best equipment anyone can use any model any platform any device ill use it by Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Greatest features
on June 5, 2026
Posted by: Ricosu
[This review was collected as part of a promotion.] This is far the best and smartest phone ever...........
Value
3
Response from Samsung USBy R&R, June 9, 2026
Hey there Ricosu,
Thank you for expressing your enthusiasm for the Galaxy Z Fold7. This device showcases some of Samsung's most innovative technology, featuring a unique design and powerful capabilities. It's great to hear how impressed you are with everything it can do. We appreciate your excitement and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for expressing your enthusiasm for the Galaxy Z Fold7. This device showcases some of Samsung's most innovative technology, featuring a unique design and powerful capabilities. It's great to hear how impressed you are with everything it can do. We appreciate your excitement and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
It's difficult to type on
on June 6, 2026
Posted by: Britches
[This review was collected as part of a promotion.] Also the fingerprint sensor doesn't work well I'm constantly having to re save my fingerprints and in the end it still never works
Value
3
Response from Samsung USBy R&R, June 8, 2026
Greetings Britches,
The Galaxy Z Fold7 is notable for its innovative foldable design and powerful multitasking capabilities. However, some users have encountered difficulties with the fingerprint sensor, which can make daily interactions more frustrating than anticipated. The fingerprint sensor provides a convenient and secure way to unlock your device while protecting your personal data.
If you're experiencing issues with fingerprint recognition or registration, consider the following factors
1. **Remove Protective Cases**: If a phone case covers or touches the fingerprint sensor, it can interfere with its operation. Ensure that nothing obstructs your finger from making direct contact with the sensor.
2. **Moisturize Your Hands**: The fingerprint sensor may not work effectively if your fingers are too dry or chapped. Applying hand lotion can help, but be cautious—if your fingers are overly wet, the sensor might not recognize them.
Please note that while following these steps may resolve some issues with your Galaxy phone or tablet, restoring the device to its original settings may not be a permanent solution if the root cause lies with an app that needs a future update. In that case, you'll need to reinstall or update the app once the fix is available.
For more detailed guidance, please review the online article linked below. If you require further assistance, feel free to reach out to our Samsung Support Team. We appreciate your choice of Samsung as your go-to brand. Thank you!
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
The Galaxy Z Fold7 is notable for its innovative foldable design and powerful multitasking capabilities. However, some users have encountered difficulties with the fingerprint sensor, which can make daily interactions more frustrating than anticipated. The fingerprint sensor provides a convenient and secure way to unlock your device while protecting your personal data.
If you're experiencing issues with fingerprint recognition or registration, consider the following factors
1. **Remove Protective Cases**: If a phone case covers or touches the fingerprint sensor, it can interfere with its operation. Ensure that nothing obstructs your finger from making direct contact with the sensor.
2. **Moisturize Your Hands**: The fingerprint sensor may not work effectively if your fingers are too dry or chapped. Applying hand lotion can help, but be cautious—if your fingers are overly wet, the sensor might not recognize them.
Please note that while following these steps may resolve some issues with your Galaxy phone or tablet, restoring the device to its original settings may not be a permanent solution if the root cause lies with an app that needs a future update. In that case, you'll need to reinstall or update the app once the fix is available.
For more detailed guidance, please review the online article linked below. If you require further assistance, feel free to reach out to our Samsung Support Team. We appreciate your choice of Samsung as your go-to brand. Thank you!
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features great for storage in small places
on June 6, 2026
Posted by: Bypass
[This review was collected as part of a promotion.] Ai is great for doing online research and sharing ideas and information
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good and affordable
on June 6, 2026
Posted by: Hawaline
[This review was collected as part of a promotion.] Nice and user friendly, portable, affordable, easy to access
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durable, great quality.
on June 6, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] Phone dies everything it needs to on the front screen. Inside is a bigger experience. Very cool features including the 4 screens. The display quality is gorgeous. Games are great in big screen mode. Most adapt pretty well. Galaxy ai had been a nifty feature as well.
Value
5
Written by a customer while visiting Samsung US