Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,583 Reviews)
Rating breakdown 6,583 reviews
5 Stars
5,447
4 Stars
819
3 Stars
173
2 Stars
47
1 Star
97
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
Galaxy Ai is the best feature and camera has been
on November 19, 2025
Posted by: Kalyan
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is widely considered a major evolutionary step for the foldable line, with many reviewers calling it the best Z Fold model to date. It has finally addressed the issues of bulk and weight that plagued previous generations, making it a compelling option for those seeking a phone that truly doubles as a mini-tablet. The overall customer rating for the device is high,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No s pen
on November 23, 2025
Posted by: Fish
Bad bad bad. No S pen. S pen only worked on the 6 when the unit was unfolded. Hoped that could use s pen when closed. Really hoped would fix on the 7 but instead they ditched the s pen entirely. I have to work with gloves on all the time so no s pen makes totally unusable. Come on Samsung!
Response from Samsung USBy R&R, November 24, 2025
Ahoy Fish,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Z Fold7 emphasizes a slim design and a refined handheld feel, and your comment highlights how important pen precision is for certain workflows. We appreciate feedback from power users who know exactly what helps them work more efficiently. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The Z Fold7 emphasizes a slim design and a refined handheld feel, and your comment highlights how important pen precision is for certain workflows. We appreciate feedback from power users who know exactly what helps them work more efficiently. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
This is the best smart phone flod ever.
on November 30, 2025
Posted by: ak00744444
[This review was collected as part of a promotion.] This is the best smart phone ever fold
Good
Best
The best
Good
Best
The best
Value
5
Written by a customer while visiting Samsung US
Posted by: Joe F
from New orleans, la
Expertise:Expert
Verified Purchase:Yes
Only had the phone for 7 days before the inside screen broke. I was excited about getting it. Very disappointed that is so fragile. Guess I'll be keeping my S24 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 16, 2025
Hi there Joe F,
Thank you for sharing your experience with the Galaxy Z Fold7. This device combines advanced foldable design with immersive display technology. We value your feedback on screen performance, helping us focus on ongoing innovation to improve durability and long-term reliability across the Fold series. Please note, Samsung products are covered against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also purchase additional coverage through Samsung Care+ on eligible devices for extended protection and support. For eligible devices, coverage can be added via Samsung Care+. We encourage you to contact our Samsung Support Team to learn about your warranty options. More details about our partnership with uBreakiFix are available, which may be a nearby repair location offering same-day service if available. Thank you for being part of the Samsung family and for your valuable feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. This device combines advanced foldable design with immersive display technology. We value your feedback on screen performance, helping us focus on ongoing innovation to improve durability and long-term reliability across the Fold series. Please note, Samsung products are covered against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also purchase additional coverage through Samsung Care+ on eligible devices for extended protection and support. For eligible devices, coverage can be added via Samsung Care+. We encourage you to contact our Samsung Support Team to learn about your warranty options. More details about our partnership with uBreakiFix are available, which may be a nearby repair location offering same-day service if available. Thank you for being part of the Samsung family and for your valuable feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
The phone is amazing great battery life. There is a few issues but nothing major
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 27, 2026
Hello Thomas,
Thank you for your balanced perspective. The strong battery performance and overall capabilities of the Galaxy Z Fold7 are key strengths. Feedback on specific areas for improvement is always valuable as we continue to innovate. We appreciate your support as a Samsung customer.
-Ty
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Thank you for your balanced perspective. The strong battery performance and overall capabilities of the Galaxy Z Fold7 are key strengths. Feedback on specific areas for improvement is always valuable as we continue to innovate. We appreciate your support as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone especially for the multitasking
on January 30, 2026
Posted by: L3roy
from Erlanger KY
Expertise:Expert
Upgrading from S25 Ultra. Have had this phone 8 days now and really liking it displays are really great. Really fast and snappy. Seems like a durable phone for the most part very well put together. The four main takeaways for me camera could be better with the optical zoom, once you go to 3x it seems to get choppy and blurry. Battery life is not the greatest only 4400 mAh compared to 5000 mAh on the S25 Ultra. And only 25W charging on Super fast charging comparing to 45W super fast charging 2.0 on S25 Ultra. From 5% to 100% takes almost an extra 30 minutes. And the biggest downfall BRING BACK THE S PEN FOR THE Z FOLDS, SAMSUNG YOU DROPPED THE BALL ON THAT ONE!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R, February 3, 2026
Howdy L3roy,
Thanks for sharing your thoughtful comparison after switching to the Galaxy Z Fold7. The Fold7 is designed to excel in multitasking, responsiveness, and immersive displays, and it's great to see those features shine in daily use. Differences in camera zoom, charging speeds, and battery life often feel more noticeable when switching from a premium device like the Ultra. Your feedback about S Pen support highlights how important creative and productivity tools are in the Z Fold experience. Samsung continues to improve its foldable lineup, focusing on delivering powerful devices to the market. We appreciate your loyalty as a Samsung customer.
-Ty
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Thanks for sharing your thoughtful comparison after switching to the Galaxy Z Fold7. The Fold7 is designed to excel in multitasking, responsiveness, and immersive displays, and it's great to see those features shine in daily use. Differences in camera zoom, charging speeds, and battery life often feel more noticeable when switching from a premium device like the Ultra. Your feedback about S Pen support highlights how important creative and productivity tools are in the Z Fold experience. Samsung continues to improve its foldable lineup, focusing on delivering powerful devices to the market. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Love gaming on here!
on June 16, 2026
Posted by: YaeGenshinMiko
[This review was collected as part of a promotion.] I absolutely love this phone! It is versatile and comfortable to use, even when fully opened. I purchased the fold 5 after it came after seeing how my favorite game looked on it! Saved up so I could get the new version fold7) knowing the quality would be improved...and it definitely has been. The images look even more clear. Something in particular that is super useful for me is being able to split screen Genshin and a search screen so that I can reference guides while still actively playing. That was a game changer for me.
The only thing that I feel is really missing is a better camera. Using the Galaxy AI features can improve some parts of the images I capture, but doesn't completely replace a fantastic one taken from the start.
The Galaxy AI features I find most useful have been the calendar, photo editing/stickers, and audio transcription.
I miss the stylus but it isn't an issue since you can still use a regular one purchased elsewhere.
Overall this has been my favorite phone- great versatility with inner and outer screen usages, lightweight, great screen quality, built in AI features are useful.
Value
4
Response from Samsung USBy R&R, June 17, 2026
Hola YaeGenshinMiko,
Thank you for sharing your thoughtful review of the Galaxy Z Fold7. We're glad to hear that you are enjoying the large display, multitasking features, and Galaxy AI tools, which enhance both gaming and everyday tasks. We appreciate your feedback about the camera and are happy to know that the Fold remains your favorite device. Thank you for choosing Samsung!
-Ty
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Thank you for sharing your thoughtful review of the Galaxy Z Fold7. We're glad to hear that you are enjoying the large display, multitasking features, and Galaxy AI tools, which enhance both gaming and everyday tasks. We appreciate your feedback about the camera and are happy to know that the Fold remains your favorite device. Thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Device. S Pen and Battery to make it Greater
on September 16, 2025
Posted by: Anonymous
from San Francisco, CA
Expertise:Expert
Verified Purchase:Yes
Finally feels like the long awaited form factor of a regular phone with the added benefit of a foldable screen is unlocked.
Really really needs the S Pen support and housing in device. Needs a bigger battery ans faster 45W charging.
Really really needs the S Pen support and housing in device. Needs a bigger battery ans faster 45W charging.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, September 17, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Haider! We’re more than happy to see that you’re enjoying the impressive design and the benefits of the foldable screen. Your feedback about the S Pen and battery life is invaluable to us. The Z Fold7 is equipped with a robust 4400mAh battery, offering up to 24 hours of video playback, which is designed to keep up with your day-to-day needs. For optimizing your battery life even further, we have some helpful resources that we’ll link at the end of this response. We also appreciate your input regarding S Pen support. While the S Pen is a cherished accessory within the Galaxy lineup, our focus for this iteration was to create the lightest and thinnest Z series experience possible, prioritizing portability without sacrificing performance. If you have any questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US