Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(5,561 Reviews)
Rating breakdown 5,561 reviews
5 Stars
4,623
4 Stars
665
3 Stars
145
2 Stars
39
1 Star
89
87%of customers recommend this product.
(
635 out of
729)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: MMM816
from Southern VA
Expertise:Intermediate
Verified Purchase:Yes
This is my favorite Z Fold so far. I had the 5,6 and now the 7. The front screen size is so much better!! I thought I was going to miss the s pen functionality, but I don't. Also...it feels so much thinner! Very happy I upgraded.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, October 29, 2025
Hey MMM816,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear that the refreshed design, lighter weight, and slim profile are clear improvements. The user interface flows seamlessly, making interactions feel different and enhancing usability. The smooth and intuitive navigation highlights the thoughtful design. We appreciate your review, loyalty, and for choosing Samsung as your preferred brand.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear that the refreshed design, lighter weight, and slim profile are clear improvements. The user interface flows seamlessly, making interactions feel different and enhancing usability. The smooth and intuitive navigation highlights the thoughtful design. We appreciate your review, loyalty, and for choosing Samsung as your preferred brand.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ai is the best feature and camera has been
on November 19, 2025
Posted by: Kalyan
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is widely considered a major evolutionary step for the foldable line, with many reviewers calling it the best Z Fold model to date. It has finally addressed the issues of bulk and weight that plagued previous generations, making it a compelling option for those seeking a phone that truly doubles as a mini-tablet. The overall customer rating for the device is high,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No s pen
on November 23, 2025
Posted by: Fish
Bad bad bad. No S pen. S pen only worked on the 6 when the unit was unfolded. Hoped that could use s pen when closed. Really hoped would fix on the 7 but instead they ditched the s pen entirely. I have to work with gloves on all the time so no s pen makes totally unusable. Come on Samsung!
Response from Samsung USBy R&R, November 24, 2025
Ahoy Fish,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Z Fold7 emphasizes a slim design and a refined handheld feel, and your comment highlights how important pen precision is for certain workflows. We appreciate feedback from power users who know exactly what helps them work more efficiently. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The Z Fold7 emphasizes a slim design and a refined handheld feel, and your comment highlights how important pen precision is for certain workflows. We appreciate feedback from power users who know exactly what helps them work more efficiently. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
This is the best smart phone flod ever.
on November 30, 2025
Posted by: ak00744444
[This review was collected as part of a promotion.] This is the best smart phone ever fold
Good
Best
The best
Good
Best
The best
Value
5
Written by a customer while visiting Samsung US
Posted by: Joe F
from New orleans, la
Expertise:Expert
Verified Purchase:Yes
Only had the phone for 7 days before the inside screen broke. I was excited about getting it. Very disappointed that is so fragile. Guess I'll be keeping my S24 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 16, 2025
Hi there Joe F,
Thank you for sharing your experience with the Galaxy Z Fold7. This device combines advanced foldable design with immersive display technology. We value your feedback on screen performance, helping us focus on ongoing innovation to improve durability and long-term reliability across the Fold series. Please note, Samsung products are covered against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also purchase additional coverage through Samsung Care+ on eligible devices for extended protection and support. For eligible devices, coverage can be added via Samsung Care+. We encourage you to contact our Samsung Support Team to learn about your warranty options. More details about our partnership with uBreakiFix are available, which may be a nearby repair location offering same-day service if available. Thank you for being part of the Samsung family and for your valuable feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. This device combines advanced foldable design with immersive display technology. We value your feedback on screen performance, helping us focus on ongoing innovation to improve durability and long-term reliability across the Fold series. Please note, Samsung products are covered against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also purchase additional coverage through Samsung Care+ on eligible devices for extended protection and support. For eligible devices, coverage can be added via Samsung Care+. We encourage you to contact our Samsung Support Team to learn about your warranty options. More details about our partnership with uBreakiFix are available, which may be a nearby repair location offering same-day service if available. Thank you for being part of the Samsung family and for your valuable feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
The phone is amazing great battery life. There is a few issues but nothing major
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 27, 2026
Hello Thomas,
Thank you for your balanced perspective. The strong battery performance and overall capabilities of the Galaxy Z Fold7 are key strengths. Feedback on specific areas for improvement is always valuable as we continue to innovate. We appreciate your support as a Samsung customer.
-Ty
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Thank you for your balanced perspective. The strong battery performance and overall capabilities of the Galaxy Z Fold7 are key strengths. Feedback on specific areas for improvement is always valuable as we continue to innovate. We appreciate your support as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone especially for the multitasking
on January 30, 2026
Posted by: L3roy
from Erlanger KY
Expertise:Expert
Upgrading from S25 Ultra. Have had this phone 8 days now and really liking it displays are really great. Really fast and snappy. Seems like a durable phone for the most part very well put together. The four main takeaways for me camera could be better with the optical zoom, once you go to 3x it seems to get choppy and blurry. Battery life is not the greatest only 4400 mAh compared to 5000 mAh on the S25 Ultra. And only 25W charging on Super fast charging comparing to 45W super fast charging 2.0 on S25 Ultra. From 5% to 100% takes almost an extra 30 minutes. And the biggest downfall BRING BACK THE S PEN FOR THE Z FOLDS, SAMSUNG YOU DROPPED THE BALL ON THAT ONE!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R, February 3, 2026
Howdy L3roy,
Thanks for sharing your thoughtful comparison after switching to the Galaxy Z Fold7. The Fold7 is designed to excel in multitasking, responsiveness, and immersive displays, and it's great to see those features shine in daily use. Differences in camera zoom, charging speeds, and battery life often feel more noticeable when switching from a premium device like the Ultra. Your feedback about S Pen support highlights how important creative and productivity tools are in the Z Fold experience. Samsung continues to improve its foldable lineup, focusing on delivering powerful devices to the market. We appreciate your loyalty as a Samsung customer.
-Ty
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Thanks for sharing your thoughtful comparison after switching to the Galaxy Z Fold7. The Fold7 is designed to excel in multitasking, responsiveness, and immersive displays, and it's great to see those features shine in daily use. Differences in camera zoom, charging speeds, and battery life often feel more noticeable when switching from a premium device like the Ultra. Your feedback about S Pen support highlights how important creative and productivity tools are in the Z Fold experience. Samsung continues to improve its foldable lineup, focusing on delivering powerful devices to the market. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad phone
on March 20, 2026
Posted by: Kojo34
Expertise:Expert
I have had the zfold since the 3rd gen, the 6th and 7th gen screen broke 4 moths after I bought it. And samsung blames any scratch on the frame damage and they don't cover the repair....unbelievable....DO NOT BUY THIS PHONE.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 21, 2026
Hello Kojo34,
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold series is designed to provide a unique foldable experience that combines productivity and entertainment in one device. The large display supports multitasking, content viewing, and everyday flexibility.
Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Thank you for being a Samsung customer!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold series is designed to provide a unique foldable experience that combines productivity and entertainment in one device. The large display supports multitasking, content viewing, and everyday flexibility.
Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Thank you for being a Samsung customer!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US