Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,929 Reviews)
Rating breakdown 6,929 reviews
5 Stars
5,717
4 Stars
888
3 Stars
176
2 Stars
50
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
Great will be able to tell you more about it when
on June 5, 2026
Posted by: Jayjay0214
[This review was collected as part of a promotion.] I don't know I haven't got to try it yet I've been wanting to try the fold phone forever and I just came across this so that's why I'm filling it out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is great, but very fragile and costly
on June 5, 2026
Posted by: Cindy79
[This review was collected as part of a promotion.] The phone is used for everyday activity of daily living. Unfortunately, I am only able to use the outside screen because when I flip it open the main screen isn't working. This is inconvenient and expensive to fix.
Value
3
Response from Samsung USBy R&R, June 9, 2026
Hey Cindy79,
Thank you for sharing your experience with your Galaxy Z Fold 7. The Galaxy Z Fold 7 offers an impressive large screen experience that enhances everyday activities, making them more immersive and productive. We understand your concerns about durability and ensuring you get the most out of both displays.
Please know that we are here to assist you with repair options. Samsung products are covered against manufacturing defects in material and workmanship under a limited 12-month warranty period specified for each product. Additionally, for eligible devices, you can opt to add extra coverage through Samsung Care+, which provides extended protection and support.
We have also partnered with uBreakiFix as an authorized repair location, conveniently located across the U.S., and we are confident that there is one near you.
Please reach out to our Samsung Support Team for further assistance, and let us know how we can help you get both screens fully functional. Thank you for taking the time to provide your feedback, and thank you for choosing innovation with Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Fold 7. The Galaxy Z Fold 7 offers an impressive large screen experience that enhances everyday activities, making them more immersive and productive. We understand your concerns about durability and ensuring you get the most out of both displays.
Please know that we are here to assist you with repair options. Samsung products are covered against manufacturing defects in material and workmanship under a limited 12-month warranty period specified for each product. Additionally, for eligible devices, you can opt to add extra coverage through Samsung Care+, which provides extended protection and support.
We have also partnered with uBreakiFix as an authorized repair location, conveniently located across the U.S., and we are confident that there is one near you.
Please reach out to our Samsung Support Team for further assistance, and let us know how we can help you get both screens fully functional. Thank you for taking the time to provide your feedback, and thank you for choosing innovation with Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
nice product, big screen, Battery can be improved
on June 5, 2026
Posted by: vcentwang
[This review was collected as part of a promotion.] I have been using this phone for over six months now. This is a decent phone. The screen is big enough. It is not very heavy. The Galaxy AI is useful. The downside is the battery life cannot last for the whole day under normal usage.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great.
on June 5, 2026
Posted by: Bdub33
[This review was collected as part of a promotion.] I love the new fold 7. I've used the fold line since the fold came out. Its been a great phone. I personally use it with a kickstand phone case to stream my xbox games at work, it runs so smooth to be playing a video game on a phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is durable despite its fragile look
on June 5, 2026
Posted by: Kinghoieke
[This review was collected as part of a promotion.] I use it for all every day functions, it serves it possible.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing when it flips out!
on June 5, 2026
Posted by: Samismealways
[This review was collected as part of a promotion.] I saw this phone unfolded recording at a concert and knew I had to have one. I was flat out amazed at the seamlessness. The only thing I dont like about the AI is that when I'm trying to find something and the AI has "figured out" what I wanted, I can't easily switch it off.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the uniqueness of it
on June 5, 2026
Posted by: GodIsGood525
[This review was collected as part of a promotion.] Love that I can use this for streaming movies and sports games. The big screen when you open is just what I need to feel like im right there. Great phone overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely LOVE my Zfold 7.
on June 5, 2026
Posted by: MobileJunkie
[This review was collected as part of a promotion.] I use my Zfold to log into nywork system and it totally reliable and fast. It is all-encompassing right out the box allready loaded to handle most all of my needs. Calls. Texting, finance apps, AI, before adding any personalized apps from playstore. This is a totally new platform for me after 20+ years and I am so glad I made this move! And i also packageg my deal with the Samsung watch 7 and o'boy, what a powerful duo it is!
Value
5
Written by a customer while visiting Samsung US