Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(7,275 Reviews)
Open Ratings Snapshot
Rating breakdown 7,275 reviews
5 Stars
5,991
4 Stars
947
3 Stars
187
2 Stars
51
1 Star
99
87%of customers recommend this product. 
(
652 out of 750
)
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Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
1 out of 5
1
Not worth
on September 4, 2025
Posted by: Kiran
from Orlando fl
Expertise:Expert
Product is ok but not worth it as in Centre flip screen visible all the time
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for your honest feedback about the Galaxy Z Fold7, Kiran. We noted your concern about the center flip screen being visible all the time. Your experience is important to us, and we are continuously striving to improve our products. We’re excited to share that the frame of the Galaxy Z Fold7 is enhanced for durability, using Advanced Armor Aluminum for the first time on any Galaxy device. Additionally, the hinge housing is strengthened with our Armor Flex Hinge, which helps protect your device during all those folds and unfolds. If you have any more concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy to use, light, and quite functional
on September 4, 2025
Posted by: Bret
from NE Pennsylvania, USA
Expertise:Expert
Verified Purchase:Yes
Nice unit, very light, easy to use and quite functional. Prior users of Folds since version 4! Unit is very thing and a little more fragile than prior versions. Otherwise, it's a great phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 4, 2025
Thank you so much for your thoughtful review of the Galaxy Z Fold7, Bret! We're glad to see that you've been a loyal user since the Z Fold4. Your feedback about the phone being easy to use, lightweight, and functional is exactly what we aim for with this model. We understand that the Z Fold7 is thinner and might feel a bit more fragile compared to previous versions but the Z Fold7 is built to be durable. We always work hard to balance sleek design with durability, and your insights are valuable as we continue to improve. If you ever have any concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. Thank you again for your loyalty and feedback! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bet hard to open
on September 4, 2025
Posted by: Eldeetee
[This review was collected as part of a promotion.] The phone in itself is great display is wonderful barely can see the crease quality of the display in itself very clear of course super thin the only drawback on this device is opening the fold because the hinge is so tight you literally have to almost pry it open and that forces it to slip out of your hand causing an option to damage it by dropping it other than that it's wonderful
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for your detailed feedback on the Galaxy Z Fold7! It’s great to know you appreciate the display quality and slim design. We understand that the tight hinge can make opening the phone a bit tricky, so we recommend being careful when opening it to avoid any slips. We've made significant improvements to the durability of the Galaxy Z Fold7. The frame features Advanced Armor Aluminum, a first for any Galaxy device, which enhances its robustness. Also, the Armor Flex Hinge strengthens the hinge housing, providing better protection with every fold and unfold. If you have any further concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just Beautiful
on September 4, 2025
Posted by: Fold Gal
from MD
Expertise:Expert
Verified Purchase:Yes
This phone is so slick, light, functional and simply beautiful. The front screen is finally useable and I hardly need the wide screen
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Display is bad
on September 4, 2025
Posted by: Anonymous
from TX
Expertise:Expert
Verified Purchase:Yes
The display is not as vivid as my Z fold 5, all app icons look pale on Z Fold 7 screen somehow, so have to return it, keep my Z Fold 5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Charlie. We appreciate your feedback about the display. We understand that vivid colors are important to your experience, and we hate to see that the Z Fold7 didn’t meet your expectations in this area. The Z Fold7 does feature improved real-time ray tracing and Vulkan optimization, which create a more immersive gaming experience with incredibly smooth and detailed graphics. This experience is even better on our large, high-resolution screens, which are Galaxy's brightest and smoothest yet, boasting a maximum brightness of 2600 nits and a refresh rate of up to 120 Hz. If you have any further concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever Made
on September 4, 2025
Posted by: Action B
from Calabash NC
Expertise:Expert
Verified Purchase:Yes
This is the best phone in the world. Big upgrade. Samsung outdid themselves. It makes me wonder why we ever had phones that didn't fold. Just kidding I know why but seriously you won't be disappointed.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 4, 2025
Thank you so much for sharing your thoughts on the Galaxy Z Fold7! We're elated to know that you see it as the best phone in the world and that you consider it a significant upgrade from your last phone! Your enthusiasm for the folding design truly resonates with us. We always strive to revolutionize the smartphone experience. We appreciate your honest feedback and understand that the transition from traditional phones to foldable devices can raise questions. We’re here to ensure you have the best experience with your Galaxy Z Fold7. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. Thank you again for your insights! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First Foldable.
on September 4, 2025
Posted by: CWilliams
Expertise:Intermediate
Verified Purchase:Yes
I love it! Usually a Galaxy Ultra Person and liked the design and color of the Fold 7.
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for your review of the Galaxy Z Fold7, CWilliams! We really appreciate your feedback, especially since you usually go for the Galaxy Ultra phones. It's great to see that you love the design and colors of the Z Fold7. We’re glad you decided to take the leap into the Fold series! While we also love our Galaxy Ultra phones, the Z Fold7 offers a different experience with its large screen that makes multitasking easier. If you have any questions or need help, please reach out to us at Samsung Support. We’re always here for you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I'm enjoying my Z Fold 7
on September 4, 2025
Posted by: JDBROWN1029
from Monrovia California
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Z Fold 7 is a good phone, but has some flaws. I haven't found a good case. The case Samsung makes is too slippery. The OS is finicky. The screen freezes randomly. Over time I hope more programs are optimized to make better use of the full screen size.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, JD! We appreciate your candid feedback and value your experience. It’s great to see that you find the phone good overall. We understand that you had some concerns about the case. While our cases are designed for protection, we know that finding the right level of grip is key to our customers. Please stay tuned as we continuously explore new designs that might better suit your preferences. Regarding the operating system and screen performance, we recommend checking for updates regularly. New software updates often include improvements that can enhance your experience and optimize app functionality, making full use of the Z Fold7's unique screen size. If you have any questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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