Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,275 Reviews)
Rating breakdown 7,275 reviews
5 Stars
5,991
4 Stars
947
3 Stars
187
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: Jake R
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
The Z-Fold 7 is the best phone I've ever had! I've had many flagship phones but the Z Fold 7 is the first phone that has exceeded my expectations in a very long time.
I loved my many Note series phones and my S21 Ultra was great but I definitely prefer the Z-Fold form factor. I was impressed by how useful my Z-Fold 4 was and surprised that the size wasn't as cumbersome as I expected. The improvements made later allowed me to be happy with my Z-Fold 5 and and further improvements made me even happier with my Z-Fold 6, but Samsung really hit the mark on the Z-Fold 7 and I can't imagine how they are going to improve it since it's perfect in almost every way possible.
I loved my many Note series phones and my S21 Ultra was great but I definitely prefer the Z-Fold form factor. I was impressed by how useful my Z-Fold 4 was and surprised that the size wasn't as cumbersome as I expected. The improvements made later allowed me to be happy with my Z-Fold 5 and and further improvements made me even happier with my Z-Fold 6, but Samsung really hit the mark on the Z-Fold 7 and I can't imagine how they are going to improve it since it's perfect in almost every way possible.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent choice
on September 6, 2025
Posted by: Panther12
[This review was collected as part of a promotion.] The galaxy buds 3 pro compliment my Z Fold 7 with clear sounds, deep base and impressive noise canceling features. I use them everyday for listening to music or answering phone calls and works flawlessly when using galaxy AI to help understand the world around me on the go or getting the facts in real time. I'm super satisfied with my galaxy buds 3 pro
Value
5
Written by a customer while visiting Samsung US
Posted by: Jayw
from New york ny
Expertise:Intermediate
Verified Purchase:Yes
Horrible experience. My phone isn'tworking and they want me to mail it in and be withouta phone for up to 2 weeks!!!!!! Ridiculous!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for choosing to share your experience with the Galaxy Z Fold7, Jay. We understand how important your phone is for staying connected, and being without it can be challenging. Your convenience matters to us, and we want to help you get back up and running as quickly as possible. Please reach out to Samsung Support so we can look into your situation and provide tailored assistance. We're here for you and want to ensure you have the best experience with your device! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Cell phone overheats a lot while im charging it and also when i'm using two windows at the same time
Response from Samsung USBy R&R Team, September 8, 2025
We appreciate you taking the time to share your experience with the Galaxy Z Fold7, Alexander. We strive to provide the best experience for our valued customers. Regarding your concern about the phone overheating while charging and using two screens, it’s important to understand that it’s normal for devices to feel warm under these conditions, especially during intensive tasks. To ensure optimal performance, please make sure your phone is updated with the latest software. The Galaxy Z Fold7 is designed to operate within a specific temperature range, and while it may feel warm, this shouldn’t affect its lifespan or performance. If your device continues to overheat significantly, please refer to the guide in the link attached for tips on maintaining a comfortable operating temperature. If this persists, don’t hesitate to reach out to Samsung Support so we can further investigate the matter. Additionally, remember that Samsung offers a 12-month limited warranty for manufacturer defects, and you can opt for Samsung Care+ on eligible devices for extended protection and support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (Overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/ (Overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Tracy Larkin
Verified Purchase:Yes
I am so impressed with this device. I absolutely love the flexibility of the front screen and the expanded unfolded screen is so clear.
Written by a customer while visiting Samsung US
Posted by: Robert N
from Maryland USA
Expertise:Intermediate
Verified Purchase:Yes
Phone is thin and very handy. This is the perfect foam factor from all the previous fold models. This will be the best selling model of all
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
We appreciate you taking the time to share your thoughts about the Galaxy Z Fold7, Robert! We appreciate your feedback on its slim design and handy form factor. It’s great to see you think that this model stands out among the previous foldable versions. We're also glad to see that you are noticing the innovations in the Galaxy Z Fold7 that set it apart, not just from the Z Fold6, but from any other foldable smartphone on the market. The cover screen now measures 6.5 inches corner to corner, while the main screen opens to an impressive 8 inches. This wider ratio truly enhances your multitasking experience, making everything feel more seamless. If you have any questions or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on September 6, 2025
Posted by: Anonymous
Expertise:Intermediate
Easy to use. Contract makes for less eye fatigue!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Folding Luxury, Unfolding Power
on September 6, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Galaxy Z Fold is a game-changer, combining the convenience of a phone with the productivity of a tablet. The large foldable display is perfect for multitasking, watching content, and getting work done on the go. While it comes at a premium price and the device feels slightly bulkier than a standard phone, the innovation, performance, and versatility easily make it one of the most impressive smartphones available today.
Value
5
Written by a customer while visiting Samsung US