Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,275 Reviews)
Rating breakdown 7,275 reviews
5 Stars
5,991
4 Stars
947
3 Stars
187
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: Anonymous
from TX
Expertise:Intermediate
Verified Purchase:Yes
This is my third Samsung Fold. I definitely like this one best. It's extremely thin, extremely light. It's a great phone I really feel like they got the size right. This time, I find myself not having to open it all the way and being able to use the front, much more. I would highly recommend this phone. It's great for people that need to do a lot from their phone for work. Spreadsheets are awesome on this phone as well as how well teams works on this phone.I can pretty much use this as my laptop when I don't feel like getting up and plugging in.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Thanks for taking the time to share your honest feedback on the Galaxy Z Fold7, Travis. It's exciting to know that this is your third Fold! We appreciate you as a loyal Samsung customer! It's awesome to know that you think this is the best version of the Fold series. It's reassuring to see that you pointed out the size as one of the aspects that resonated with you. The phone itself has been slimmed down significantly to make it more portable than any Galaxy Z Fold before, both folded and unfolded. Folded, it measures 8.9 mm thick, and unfolded, it is 4.2 mm thick. Comparatively, Galaxy Z Fold6 measures 12.1 mm thick folded and 5.6mm thick unfolded. We appreciate your recommendation and love to see that you've been able to enjoy the front cover screen! We love to see that you've been able to work on spreadsheets and that Teams has worked like a charm for you while on the job! Giving a laptop and tablet feel is something that we love hearing from our customers. If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on September 7, 2025
Posted by: Amin88
[This review was collected as part of a promotion.] I can use Ai Samsung while I am driving without touching the screen it's very helpful fir a truck driver
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Thanks for reaching out to us, Amin! We appreciate you sharing your insights about the Galaxy Z Fold7. It's awesome to know that the Galaxy AI features are making things better for you as a truck driver and that it helps keep you safe, ensuring that you don't need to touch your phone. We hope you continue to stay safe out there! When you have a chance to rest during your breaks, we hope you take some time to unwind and enjoy playing games on your incredible phone. The Galaxy Z Fold 7 is powered by the most advanced Snapdragon® mobile processor, customized specifically for Galaxy devices, which enhances the performance of everything you do on your phone. From utilizing AI for multitasking to taking videos, this device excels. It also features improved real-time ray tracing and Vulkan optimization, providing a more immersive gaming experience with incredibly smooth and detailed graphics. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Earl
Verified Purchase:Yes
Battery drains too fast. I might have gotten a lemon.
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your feedback about the Galaxy Z Fold7, Earl. We understand that battery life is crucial for your experience, and our goal is for you to enjoy your device to the fullest. The Galaxy Z Fold7 offers impressive battery life, providing you with up to 24 hours of video playback time, which is an hour more than the Galaxy Z Fold6. This improvement was made to keep you connected and entertained without constantly worrying about recharging. To help improve your battery life even further, we will be attaching a couple of helpful links below. If you have any more questions or concerns, please do not hesitate to reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Leon
Verified Purchase:Yes
My wife wanted that phone so much, having already had experience with the 5, so we decided to switch to another brand. It was a mistake; she never got used to it. The phone is very nice, weighs nothing, and it's even scary that it might fall and break. The colors are good, the operation is fluid, the camera is great, and the whole system is easy and fast. The only thing that bothers me is the amount of spam I'm getting. This didn't happen to me on the 5 I had before.
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Leon! We love to see that you’re enjoying its lightweight design, vibrant colors, smooth performance, and excellent camera quality. We noted your feedback regarding the spam you’re receiving. We’d love to learn more about this and provide assistance. Please reach out to us at Samsung Support so we can help you with this. Your experience is important to us, and we want to ensure you’re getting the best from your Z Fold7! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Ai review
on September 7, 2025
Posted by: Arantoine8
[This review was collected as part of a promotion.] Very helpful and quick responses.. it easy to use and access
Value
5
Written by a customer while visiting Samsung US
Posted by: Noel
from New York City, NY
Expertise:Intermediate
Verified Purchase:Yes
I have been a Samsung customer for over 20 years. I always order my new Samsung Galaxy phone directly from them. Upgrading all of my phones including my new Fold 7 was a simple decision and Samsung's website makes it easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dimitry
from New York
Expertise:Intermediate
Verified Purchase:Yes
I would give 5 stars because the Samsung Galaxy Z Fold 7 is super thin and lightweight. Howerver, without the s pen support and the screen is reflective, I rated 4 stars. But I still recommend it because it's a really beautiful smart (folded) phone and nothing looks like it before.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your feedback on the Galaxy Z Fold7, Dimitry! While we truly appreciate the value of the S Pen in our Galaxy lineup, our main goal with this model was to deliver the lightest and thinnest experience yet. We wanted to maximize portability for our users, which is why we focused on that aspect. It's reassuring to see that you find it beautiful! Whether folded or unfolded, the Galaxy Z Fold7 really does exceed expectations. With an expanded 21:9 cover screen and an even sleeker form, it's now easier to hold than ever. Plus, the main screen spans 8 inches, making it the most expansive screen on a Galaxy phone. If you ever need anything or have any questions, feel free to reach out to us at Samsung Support. Thanks again for your review! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Adam
from Canfield, OH
Expertise:Expert
Verified Purchase:Yes
Overall, this is a huge leap forward for the Fold series. The Fold 7 is ergonomic and well proportioned now. Gone is the skinny and unoptimized front screen, it now resembles and functions as well as a bar phone. Then, once you open it up, you have a mini tablet, and many apps are now optimized better to function better on it. The part that is lacking and the reasoning for taking a star off is for a couple reasons. One, the battery is unchanged in capacity from the Fold 6, and the phone barely lasts until after dinner. Not reassuring if you’re taking it on the go for the day, especially if you are using it in tablet form moreso. The second problem is the fingerprint scanner location and functionality. It sometimes works, if you can properly find it.
Overall, a well designed device with a lot of pluses from prior models and updates, but also with some missed opportunities for upgrades.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US