Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(7,275 Reviews)
Open Ratings Snapshot
Rating breakdown 7,275 reviews
5 Stars
5,991
4 Stars
947
3 Stars
187
2 Stars
51
1 Star
99
87%of customers recommend this product. 
(
652 out of 750
)
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Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
1 out of 5
1
Horrendous camera seal
on September 8, 2025
Posted by: Maco dela Roga
from Orlando, FL
Expertise:Expert
Verified Purchase:Yes
Terrible camera seal, I live in Florida and just to have it in my pocket all the sweat condensation was inside of the cameras
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
We appreciate your feedback about your experience with the Galaxy Z Fold7. The Z Fold7 allows you to capture stunning, high-resolution shots with our powerful 200MP camera, perfectly paired with the ProVisual Engine. The impressive 200MP Ultra camera is a recent addition to the Galaxy Z Fold Series and improves your photography experience. We understand that living in Florida, where humidity levels are high, can lead to condensation on the camera. When devices are exposed to warm, moist air, it can sometimes cause the lenses to fog up, especially if the device has recently been in a cooler environment. To help prevent this, please ensure that you keep your device dry and wipe off any moisture. We truly value your input, as it helps us improve. If you have any further concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Loss of words!
on September 8, 2025
Posted by: Navid
Expertise:Expert
Verified Purchase:Yes
Tottaly disappointed, it time to switch to a different brand. Horrible service, horrible phone . It's my last after 6 years of samsung
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, Navid. We’re genuinely disappointed to see that your experience hasn’t met your expectations. This is not the kind of experience we want for our customers, and we're here to help turn things around. Samsung offers a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for extended protection and support on eligible devices. We truly value your feedback, and to assist you best, we would love to gather some additional information. Please reach out to us at Samsung Support, and let’s work together to improve your experience. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Promising changes with a few quirks
on September 7, 2025
Posted by: PBJA89
[This review was collected as part of a promotion.] I wish Samsung would've gotten rid of the internal camera in the foldable side for a complete uninterrupted display, give the rear cameras 5x optical zoom with 50x space zoom from Note 20 Ultra, trim the front display's bezel to near free ration like all S25 models and at least bump up the battery to 4500-4700mah for some battery life boost. Other than that, its insane that they've trimmed the phone to be THAT thin and still have a physical SIM tray.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We appreciate your feedback, especially regarding the battery and camera. We also love to see that you appreciate our efforts to make this iteration the lightest and thinnest yet. The Z Fold7 is made with a powerful 4400mAh battery for all-day use, paired with mDNIe technology to maximize efficiency. As for the camera, it features an impressive 200MP ultra camera that works with our ProVisual Engine, capturing stunning details and enhancing color clarity, particularly for skin tones and textures. To learn more about the amazing capabilities that your Z Fold7 has and how to increase your battery life, be sure to check out the links attached. If you have any more questions or concerns, please reach out to us at Samsung Support. https://www.samsung.com/us/support/answer/ANS10006879/ (camera features)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on September 7, 2025
Posted by: Anonymous
from Tx
Verified Purchase:Yes
Great foldable. Slim and sleek. Easy to handle and feels great in the hands.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your review, Izz! We're excited to see that you find the Galaxy Z Fold7 easy to handle and comfortable in your hands. We designed the Z Fold7 to be our slimmest and lightest Fold ever, making portability a priority. The expansive screens inside and out truly deliver the Ultra experience, whether folded or unfolded. With the expanded 21:9 Cover screen and an 8" Main Screen, which is the most expansive on a Galaxy phone, we believe the Z Fold7 exceeds expectations in both performance and design. It's made to be easier to hold, ensuring a comfortable and fun experience. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Dsmsung is the ultimate
on September 7, 2025
Posted by: Chuckyy
[This review was collected as part of a promotion.] The new Ai top of its game on the new7 fold just cant get enough of it
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Thank you so much for your enthusiastic review of the Galaxy Z Fold7, Chuckyy. We appreciate your feedback and love to see that you can't get enough of your Z Fold7! It's awesome to see that you're utilizing the AI features. The Z Fold7 has features, such as side-by-side photo editing, Instant Slow-mo, the audio eraser, the interpreter, as well as the Now brief and Now bar. We hope that you continue to enjoy everything about the Z Fold7, and if you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome device
on September 7, 2025
Posted by: Ozfest
[This review was collected as part of a promotion.] Utilizing AI with this device has been live changing. I use this feature on a daily. I love that I can remove unwanted things from a picture.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your experience with the Galaxy Z Fold7! We're really glad to see that the Photo Assist feature has been so helpful for you in removing unwanted elements from your pictures! You might also enjoy exploring the Gallery app's editing options, where you can change a photo’s perspective, add filters, and even create your own custom stickers and GIFs! If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. Your feedback is important, and we're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Almost perfect
on September 7, 2025
Posted by: Jaycyn
from Jersey city
Expertise:Intermediate
Verified Purchase:Yes
Amazing device samsung did its thing everything about device is great there are 3 things I would change bring back under display camera for inner screen the immersion was much better on the 6 and can we get a bigger batter/ faster charging 😀 once we have that device will be perfect
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback on the Galaxy Z Fold7, Jaycyn! We understand that you miss the under-display camera. However, the new main camera setup is designed to enhance your experience by maximizing the immersive large display without distractions. The Z Fold7 features a 10 MP cover camera and a 10 MP hidden main camera, an upgrade from the Z Fold6’s 10 MP and 4 MP UDC (under-display camera). This change allows for a more seamless use of your phone. In response to your concerns about battery life, the Z Fold7 is equipped with a powerful 4400 mAh battery and utilizes mDNIe technology for optimal efficiency. This means you can enjoy all your favorite features without worrying about draining the battery. If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Can never have a phone that doesn't fold ever agai
on September 7, 2025
Posted by: Danny
from Staten Island
Expertise:Expert
Verified Purchase:Yes
Just as smooth as my Fold 6. Would have gotten 5 stars but there isn't much difference between the 6 & 7. Yes its thinner, but I keep mine in a case so that doesn't matter.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your candid feedback on the Galaxy Z Fold7, Danny. We love to see that you decided to make the leap from the Z Fold6 to the Z Fold7. While we agree that the Z Fold6 is a great device, the Z Fold 7 comes packed with a ton of upgrades. We see that you've already noticed that this iteration is thinner and lighter than its predecessors. We want to highlight some camera upgrades we've made. The Galaxy Z Fold7 features a high-resolution 200MP wide-angle camera, which is the same camera found on the Galaxy S25 Ultra. This is a significant improvement compared to the 50MP wide-angle camera on the Galaxy Z Fold6, Z Fold5, and Z Fold4. We hope you continue to explore and learn more about what you can do with the new Z Fold7! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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