Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7 out of 5
4.7
(7,274 Reviews)
Open Ratings Snapshot
Rating breakdown 7,274 reviews
5 Stars
5,990
4 Stars
947
3 Stars
187
2 Stars
51
1 Star
99
87%of customers recommend this product. 
(
652 out of 750
)
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Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5 out of 5
5
Better than expected
on September 8, 2025
Posted by: Lucid Customz
from Torrington Ct
Expertise:Intermediate
Verified Purchase:Yes
So far its been a great phone. I do wish it had a better camera but sometimes you need to make slight sacrifices to have such a super light and thin phone. I haven't used it unfolded much yet but I'm sure the more I play around with it I will take advantage of the inner screen and its features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for taking the time to share your thoughts on the Galaxy Z Fold7! We're glad to see that you’re enjoying the phone so far. We appreciate your feedback about the camera and want to highlight that the Galaxy Z Fold7 features an impressive 200MP wide-angle camera, just like the one on the Galaxy S25 Ultra. This allows you to capture stunning images in various lighting conditions. As you explore more of the Z Fold7, we know you'll appreciate the improved camera capabilities. If you have any questions or need support, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Portable Mini
on September 8, 2025
Posted by: Donna87
[This review was collected as part of a promotion.] I love using the galaxy ai feature when im editing pictures. Erasing people from the background with such ease is a godsend!
Using the translation feature with galaxy ai is underrated, i love being able to translate anything to English in seconds!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
It's awesome to hear from you, Donna! Thank you so much for sharing your experience with the Galaxy Z Fold7! We're so happy to see how much you love the Galaxy AI feature, especially when it comes to editing pictures. It really is a game-changer for easily erasing people from the background. We believe that creativity should be effortless, and your feedback highlights just that. We're also glad you’ve discovered the live translation feature. Being able to translate anything to English in seconds really makes communication smoother and allows you to connect with the world in a more meaningful way. We truly appreciate your insights, as they help us continue to improve our products. If you ever have any questions or need assistance with anything, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Brilliant so far - Samsung Fold 7
on September 8, 2025
Posted by: Laurenduc749
[This review was collected as part of a promotion.] This is my third foldable from Samsung, and it’s hands-down the best performer yet. The speed and responsiveness are unmatched, making it the fastest Fold I’ve used. The new slim design is a game-changer — no more “brick” feeling in the pocket, and it feels natural to carry around. It pairs seamlessly with my Galaxy Buds, Ring, and Ultra Watch, which makes the ecosystem experience smooth and integrated.
The main foldable display is impressive, though the under-display camera cutout can still feel a bit obtrusive when watching full-screen content. The crease is noticeably reduced compared to the Fold 6, which is encouraging, but long-term durability remains to be seen with heavy use.
Where the Fold 7 disappoints is in audio. The sound is surprisingly quiet, even at full volume, whether on calls or listening through earbuds. This is a step backward from the Fold 6, which had much stronger, fuller sound. Given the premium price hike, this drop in sound quality feels like a real trade-off and makes me question the overall value.
That said, if multitasking is your priority, the Fold 7 continues to shine. Running multiple windows side-by-side, checking emails, and watching movies on the expansive display is exactly where this phone proves its worth. I do, however, still miss the S Pen especially for photo editing etc....
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your thoughts on the Galaxy Z Fold7, Lauren! It's exciting to know that this is your third foldable with us! We're glad you find it to be the best performer yet, especially with its impressive speed and slim design. It’s reassuring to know that it integrates well with your Galaxy Buds, Ring, and Ultra Watch. The integration with the Samsung ecosystem has been an important aspect for us. We did see your concerns about the under-display camera and audio quality. Be sure to always check for updates so that your phone is functioning as it should. If the sound is unusually low, we may need to take a look at this further for you. Your feedback is valuable as we continuously improve our products. Regarding the S Pen, while it's not included with the Fold7, our focus was on delivering the thinnest and lightest experience possible to enhance portability. If you have any other questions or further concerns about the sound or anything else, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z fold
on September 8, 2025
Posted by: Sarmand
from New York
Expertise:Intermediate
Verified Purchase:Yes
this phone surpass my expectations It feels like something
Out of my imagination, but it's real.It's here it's in my hands
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 8, 2025
Thank you so much for your wonderful review of the Galaxy Z Fold7, Sarmand! We're excited to see that this iteration has surpassed your expectations and feels like something out of your imagination! The Galaxy Z Fold7 is designed to transform the way you experience your phone, allowing for multitasking like never before with its expansive, immersive screen. It's always exciting when we see that our innovations resonate with our users. We truly appreciate your feedback and are pleased that the Z Fold7 has brought you this great experience. If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
One of the best phone
on September 8, 2025
Posted by: Jatt18
[This review was collected as part of a promotion.] Phine + laptop+ tablet everything in one place great
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 8, 2025
Thank you so much for your awesome feedback about the Galaxy Z Fold7, Jatt! We're elated to see that you love the experience of having a phone, laptop, and tablet all in one device. It truly is designed for those who want the best of everything in one place. You’ll be happy to know that the Galaxy Z Fold7 is powered by the most advanced Snapdragon® mobile processor, customized specifically for Galaxy. This really enhances your experience, allowing for seamless multitasking, smooth AI integration, and stunning video quality. If you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Pros & Cons
on September 8, 2025
Posted by: RyanF2504
from Lancaster, NY
Expertise:Expert
When I first opened the box and turned on the device, I was extremely impressed with the main screen and how thin the overall device is. I am a big fan of the biometric fingerprint scanner on the power button as well. It worked excellent. After having it for a day and a half I am returning it. The front screen for me is much too narrow and everything seemed very squeezed together. I bought it to be used as a regular phone but also to have increased productivity when needed to be opened for any sort of documents, reports, Excel spreadsheets, etc. yesterday when setting it up the battery drained fairly quick, but I attributed that to the extended setup process and how long I had the main screen open. Today just to be sure, I tested it out and found some significant battery related issues. I turned on battery saving mode as well as the dark theme and didn't allow any apps to run in the background. I strictly used the phone over Wi-Fi and had my other S25+ right next to it. Everything that I did on the Z-Fold I also did on the S25+ and never opened up the Z-Fold to use the main screen. After 3 hours, The z-folds battery was down to 68%. My S25+ still had 92%. All updates were completed before I did the comparison. When I opened up the battery setting it said that the biggest consumer of battery power was the One UI operating system. The newest one UI update isn't out yet for the S25+. So either there is a issue with the z-fold device itself and the battery consumption or an issue with the new operating system draining the z fold. Hopefully the S25+ doesn't have the same battery issue when it gets the new update. I was really hoping for the z-fold to be the big game-changer. If the main screen was wider and the battery issue didn't exist, this phone would be the best on the market, by far.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Ryan! We’re glad to see that you were impressed with the main screen and the biometric fingerprint scanner. Regarding your concerns about the screen size and battery life, we understand how important these aspects are for a great experience. The Z Fold7 features a robust 4400 mAh battery designed for efficiency, allowing you to watch videos for up to 24 hours! To enhance your battery life further, we recommend checking out the links we've included at the end of this message. These resources can offer tips to help increase and preserve your battery performance. Also, keeping your device updated with the latest software can make a significant difference by improving functionality and performance. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fold 7
on September 8, 2025
Posted by: James
Verified Purchase:Yes
Great phone. No issues. Only minor complaints like no S-pen support and a small battery
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your feedback on the Galaxy Z Fold7, James! We're glad to see that you're enjoying your phone and think it's been great! Regarding your feedback about the battery, the Galaxy Z Fold7 features a 4400 mAh battery. Thanks to our powerful Snapdragon® 8 Elite processor and software enhancements, it can easily last all day, providing you with hours of playback time. Plus, our innovative mDNIe (mobile Natural Digital Image engine) ensures you have an immersive experience without draining your battery. Be sure to check out the link attached for options that should help optimize your Z Fold7's battery life. As for the S Pen, it remains a cherished part of the Galaxy lineup. With the Z Fold7, our goal was to create the lightest and thinnest device yet, maximizing portability for our users. If you ever need anything or have more questions, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrendous camera seal
on September 8, 2025
Posted by: Maco dela Roga
from Orlando, FL
Expertise:Expert
Verified Purchase:Yes
Terrible camera seal, I live in Florida and just to have it in my pocket all the sweat condensation was inside of the cameras
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
We appreciate your feedback about your experience with the Galaxy Z Fold7. The Z Fold7 allows you to capture stunning, high-resolution shots with our powerful 200MP camera, perfectly paired with the ProVisual Engine. The impressive 200MP Ultra camera is a recent addition to the Galaxy Z Fold Series and improves your photography experience. We understand that living in Florida, where humidity levels are high, can lead to condensation on the camera. When devices are exposed to warm, moist air, it can sometimes cause the lenses to fog up, especially if the device has recently been in a cooler environment. To help prevent this, please ensure that you keep your device dry and wipe off any moisture. We truly value your input, as it helps us improve. If you have any further concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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