Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(5,670 Reviews)
Rating breakdown 5,670 reviews
5 Stars
4,708
4 Stars
685
3 Stars
147
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
636 out of
729)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
The best foldable phone on the market.
on March 30, 2026
Posted by: AKVSamsung
[This review was collected as part of a promotion.] I was a slab phone person and never thought I would ever like a fold phone... but the Z Fold 7 has changed that completely. Now I don't think I will ever switch to a slab phone.
This is hands down best phone and serves all the purposes of multitasking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Convenience
on March 30, 2026
Posted by: Missy14
[This review was collected as part of a promotion.] The screen is spacious, it is easy to use, and it is lightweight.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love this phone when it's working properly
on March 30, 2026
Posted by: Shirley
[This review was collected as part of a promotion.] Love my phone when it's working properly. 2nd time it's not working. Galaxy AI might be able to assist me getting a new one.
I use my phone for work alot and personal use as well.
Value
3
Response from Samsung USBy R&R, April 1, 2026
Hi Shirley,
Thank you for sharing your experience with the Galaxy Z Fold 7. It's wonderful to hear that you enjoy the phone for both work and personal use when everything is functioning well. However, it can be frustrating when your device doesn't work as expected. Fortunately, there are options available, including the Samsung Members app located on your phone.
The Samsung Members app features a growing library of content designed to help you make the most of your Galaxy phone or tablet. For example, you can find troubleshooting tips and articles to address any concerns you might be facing, as well as diagnostic tools to test specific functions of your device. If you have a concern, you can also send an error report through the Samsung Members app by following these steps:
1. Open the Samsung Members app, tap on the Support tab, and then select Error reports under Send feedback.
2. Choose a category that relates to your issue.
3. Complete the required fields. You can also attach an image or voice recording by tapping the Attach icon (the paper clip) in the top right corner and selecting your preferred option.
4. If you'd like to include system data stored on your device, select Send system log data.
5. When you’re finished, tap Send (the arrow) in the top right corner to submit your report.
6. To check the status of your feedback, go to the Support tab, tap on Check feedback you’ve sent under Send feedback, and then select your feedback report.
Your feedback underscores the importance of having a reliable device that you depend on daily. Thank you for being a Samsung customer!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold 7. It's wonderful to hear that you enjoy the phone for both work and personal use when everything is functioning well. However, it can be frustrating when your device doesn't work as expected. Fortunately, there are options available, including the Samsung Members app located on your phone.
The Samsung Members app features a growing library of content designed to help you make the most of your Galaxy phone or tablet. For example, you can find troubleshooting tips and articles to address any concerns you might be facing, as well as diagnostic tools to test specific functions of your device. If you have a concern, you can also send an error report through the Samsung Members app by following these steps:
1. Open the Samsung Members app, tap on the Support tab, and then select Error reports under Send feedback.
2. Choose a category that relates to your issue.
3. Complete the required fields. You can also attach an image or voice recording by tapping the Attach icon (the paper clip) in the top right corner and selecting your preferred option.
4. If you'd like to include system data stored on your device, select Send system log data.
5. When you’re finished, tap Send (the arrow) in the top right corner to submit your report.
6. To check the status of your feedback, go to the Support tab, tap on Check feedback you’ve sent under Send feedback, and then select your feedback report.
Your feedback underscores the importance of having a reliable device that you depend on daily. Thank you for being a Samsung customer!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on March 30, 2026
Posted by: Angrywolf
[This review was collected as part of a promotion.] Samsung Galaxy Z Fold 7 Review 📱✨
After spending some time with the Samsung Fold 7, I can honestly say this phone feels like the future in your pocket.
📺 Display The folding screen is the star of the show. Opening it up feels like switching from a phone to a mini-tablet instantly. Perfect for watching videos, multitasking, or browsing. The crease is barely noticeable once you’re using it.
⚡ Performance Super fast and smooth. Apps open instantly, multitasking is effortless, and gaming runs great. You can run multiple apps side-by-side and it actually feels useful, not gimmicky.
📸 Camera The camera quality is solid and reliable. Photos are sharp, colors look natural, and low-light performance is better than expected for a foldable.
🔋 Battery Battery easily lasts a full day with normal use. Heavy multitasking drains it faster, but that’s expected with such a big screen.
🤝 Build Quality Feels premium and sturdy. The hinge is smooth and satisfying to open/close. Definitely feels more durable than older Fold models.
After spending some time with the Samsung Fold 7, I can honestly say this phone feels like the future in your pocket.
📺 Display The folding screen is the star of the show. Opening it up feels like switching from a phone to a mini-tablet instantly. Perfect for watching videos, multitasking, or browsing. The crease is barely noticeable once you’re using it.
⚡ Performance Super fast and smooth. Apps open instantly, multitasking is effortless, and gaming runs great. You can run multiple apps side-by-side and it actually feels useful, not gimmicky.
📸 Camera The camera quality is solid and reliable. Photos are sharp, colors look natural, and low-light performance is better than expected for a foldable.
🔋 Battery Battery easily lasts a full day with normal use. Heavy multitasking drains it faster, but that’s expected with such a big screen.
🤝 Build Quality Feels premium and sturdy. The hinge is smooth and satisfying to open/close. Definitely feels more durable than older Fold models.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Helps me with work
on March 30, 2026
Posted by: Gyakari
[This review was collected as part of a promotion.] Galaxy AI facilitates my professional correspondence, and the expansive display enhances my ability to utilize navigational tools essential for my work. Galaxy AI streamlines numerous professional tasks and daily activities, such as crafting appropriate text responses and managing email communications. The AI effectively minimizes errors.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone and apps
on March 30, 2026
Posted by: FireViper
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is an amazing device. The apps are easy to use. The picture taking is unbelievable and the phone is made strong. Thr features that are included and accessible with just touches. The phone, when open, has a screen that is live watching a TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simple health
on March 30, 2026
Posted by: Missy14
[This review was collected as part of a promotion.] It is convenient when exercising and beneficial for your health.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my fold 7
on March 30, 2026
Posted by: HavocD
[This review was collected as part of a promotion.] With the included Ai features, editing pictures are a dream. Composing short stories while just talking is wild and crazy and also amazing all at once... the crease just melts away while watching content so nothing to worry about at all ... I absolutely love my galaxy z fold 7 ... I've have all the folds since the galaxy z fold 2. 😎
Value
5
Written by a customer while visiting Samsung US