Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,929 Reviews)
Rating breakdown 6,929 reviews
5 Stars
5,717
4 Stars
888
3 Stars
176
2 Stars
50
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: Ms NL
Verified Purchase:Yes
The front screen isn’t working and it keeps updating
I would recommend this to a friend!
Response from Samsung USBy R&R, June 10, 2026
Hey there Ms NL,
The Galaxy Z Fold7 offers a unique experience with its expansive display and versatile design. We understand how crucial the front screen is to your device's functionality, and it can be frustrating when it isn't performing as expected. Your phone may be receiving updates because they are necessary or because something has been detected on your device.
Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We are here to help, and we appreciate you taking the time to share your experience. Thank you for being a valued part of the Samsung ecosystem.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Z Fold7 offers a unique experience with its expansive display and versatile design. We understand how crucial the front screen is to your device's functionality, and it can be frustrating when it isn't performing as expected. Your phone may be receiving updates because they are necessary or because something has been detected on your device.
Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, we offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We are here to help, and we appreciate you taking the time to share your experience. Thank you for being a valued part of the Samsung ecosystem.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
ZFOLd new and BOLd
on June 9, 2026
Posted by: MiM3TIDAeSweb
[This review was collected as part of a promotion.] Samsung is the brand in demand...
First the NOTEs then the FOLDs... I've been obsessed with Samsung since the first note hit the market...
And the ZFOLDs have only made my life so much more better...
Gaming is good if you're into gaming the graphics the speed, the fact that you can use controllers, and all kinds of gaming platforms like you wouldn't believe...
The interactive accessories make it convenient and easy. They make it more fun to have this little box of magic in my hands...
It's even a mini computer, with the keyboard options (purchases) I just set it up and I get all my work done...
It's amazing how much i can accomplish with these devices, then there's Galaxy AI... it's simple I just say hey Galaxy and there you have it anything i want to know, anything I'd like to see (look up) Galaxy AI does it all, even tells me jokes... and Galaxy AI will carry a conversation as if it's just you talking to a friend... I don't think it can get any better but leave it up to Samsung and believe you me... they'll surprise us with even more...
First the NOTEs then the FOLDs... I've been obsessed with Samsung since the first note hit the market...
And the ZFOLDs have only made my life so much more better...
Gaming is good if you're into gaming the graphics the speed, the fact that you can use controllers, and all kinds of gaming platforms like you wouldn't believe...
The interactive accessories make it convenient and easy. They make it more fun to have this little box of magic in my hands...
It's even a mini computer, with the keyboard options (purchases) I just set it up and I get all my work done...
It's amazing how much i can accomplish with these devices, then there's Galaxy AI... it's simple I just say hey Galaxy and there you have it anything i want to know, anything I'd like to see (look up) Galaxy AI does it all, even tells me jokes... and Galaxy AI will carry a conversation as if it's just you talking to a friend... I don't think it can get any better but leave it up to Samsung and believe you me... they'll surprise us with even more...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor picture quality s23 was better
on June 8, 2026
Posted by: Terry
from Bossier city, LA
Expertise:Intermediate
Camera quality is bad. My S23 Ultra had better picture quality.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, June 10, 2026
Hey Terry,
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. The Galaxy Z Fold7 combines premium design, productivity features, and advanced camera capabilities. We appreciate your feedback on the camera performance and its comparison to your previous Galaxy device. Insights like yours help us understand what matters most to our users. Thank you for choosing Samsung.
Discover the camera features on Galaxy Z Fold7 – Samsung
https://www.samsung.com/us/support/answer/ANS10006879/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. The Galaxy Z Fold7 combines premium design, productivity features, and advanced camera capabilities. We appreciate your feedback on the camera performance and its comparison to your previous Galaxy device. Insights like yours help us understand what matters most to our users. Thank you for choosing Samsung.
Discover the camera features on Galaxy Z Fold7 – Samsung
https://www.samsung.com/us/support/answer/ANS10006879/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best!
on June 8, 2026
Posted by: Bassin
[This review was collected as part of a promotion.] Phone to tablet it does it all! Whether your just on social media or gaming it's for you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung zfold 3 limited edition 5g
on June 8, 2026
Posted by: Hamodaaaa
[This review was collected as part of a promotion.] Galaxy AI zfold 3 limited edition is the most beautiful smart phone in the world 🌎 its true I love it too much
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung phones don't last
on June 8, 2026
Posted by: Mathew
[This review was collected as part of a promotion.] The quality of the phones now is low including the ranges. Older phones had better range and newer phones made cheap and no signals but pricey
Value
1
Response from Samsung USBy R&R, June 10, 2026
Hi Mathew,
Thank you for sharing your thoughts on the Galaxy Z Fold 7. This device combines innovative engineering with a large, immersive display that sets it apart from traditional smartphones. We appreciate your insights regarding device durability and connectivity performance over time.
The Galaxy Z Fold 7 provides optimal connectivity support, including 5G and Wi-Fi 7 across all band options. If you notice your phone struggling with its network, it may be helpful to perform a network reset. To do this, open **Settings**, tap **General management**, then select **Reset** and choose **Reset network settings**. You will be prompted to enter your PIN or password if one is set. Finally, tap **Reset**. You can then test your mobile connection.
For more information, please check out the online articles linked below. Feedback from long-time Galaxy users is always valuable and helps us continuously improve the experience. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Fold 7. This device combines innovative engineering with a large, immersive display that sets it apart from traditional smartphones. We appreciate your insights regarding device durability and connectivity performance over time.
The Galaxy Z Fold 7 provides optimal connectivity support, including 5G and Wi-Fi 7 across all band options. If you notice your phone struggling with its network, it may be helpful to perform a network reset. To do this, open **Settings**, tap **General management**, then select **Reset** and choose **Reset network settings**. You will be prompted to enter your PIN or password if one is set. Finally, tap **Reset**. You can then test your mobile connection.
For more information, please check out the online articles linked below. Feedback from long-time Galaxy users is always valuable and helps us continuously improve the experience. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Foldable That Feels Future-Ready
on June 8, 2026
Posted by: FoldFan7
[This review was collected as part of a promotion.] I've been extremely impressed with the Galaxy Z Fold7. The larger display is immersive for watching videos, multitasking, reading, and gaming, while the cover screen feels comfortable and practical for everyday use. The design is thinner and lighter than previous foldables, making it much easier to carry and use throughout the day.
Performance has been outstanding. Apps open quickly, multitasking is smooth, and the battery easily keeps up with my daily routine. The cameras produce detailed photos with excellent color and sharpness in a variety of lighting conditions.
One of my favorite features is Galaxy AI. The AI-powered tools make productivity, communication, and content creation more convenient while helping me get more done directly from my phone. The foldable form factor combined with Galaxy AI creates a unique experience that feels genuinely innovative.
The build quality feels premium, the hinge operates smoothly, and the software takes full advantage of the large screen. Overall, the Galaxy Z Fold7 delivers a powerful blend of productivity, entertainment, and innovation. It feels like a glimpse into the future of smartphones and has exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Innovative foldable with power and premium feel
on June 8, 2026
Posted by: Rhino9195
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold7 feels like the first foldable that truly fits into everyday life without constant compromise. After using it daily, what stands out most is how naturally it shifts between being a phone and a tablet. The outer screen is finally practical enough for quick tasks like texting, checking notifications, or scrolling, so you’re not forced to open it every time. But when you do unfold it, the larger display completely changes the experience—reading, watching videos, and especially multitasking all feel more immersive and productive.
Performance is consistently smooth, even when running multiple apps side-by-side. It handles everything from streaming to productivity tasks without slowing down, which makes it feel like more than just a phone. The multitasking features are where the Fold7 really proves its value, allowing you to work across apps in a way that standard smartphones simply can’t match.
The camera is also a noticeable improvement. Photos come out sharp and detailed in most conditions, and it finally feels comparable to other flagship devices instead of a step behind. Battery life is reliable for a full day with moderate use, though heavier multitasking and extended screen time will drain it faster.
That said, it’s still a premium device with a high price, and you do need to handle it with a bit more care than a typical phone. Not every app is fully optimized for the larger screen yet, but the experience continues to improve.
Performance is consistently smooth, even when running multiple apps side-by-side. It handles everything from streaming to productivity tasks without slowing down, which makes it feel like more than just a phone. The multitasking features are where the Fold7 really proves its value, allowing you to work across apps in a way that standard smartphones simply can’t match.
The camera is also a noticeable improvement. Photos come out sharp and detailed in most conditions, and it finally feels comparable to other flagship devices instead of a step behind. Battery life is reliable for a full day with moderate use, though heavier multitasking and extended screen time will drain it faster.
That said, it’s still a premium device with a high price, and you do need to handle it with a bit more care than a typical phone. Not every app is fully optimized for the larger screen yet, but the experience continues to improve.
Value
5
Written by a customer while visiting Samsung US