Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,187 Reviews)
Rating breakdown 7,187 reviews
5 Stars
5,917
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
1
The product software and capabilities are great.
on September 23, 2025
Posted by: Reviewsforless
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 stands as a powerful testament to the progress of foldable technology, a device that has successfully refined many of the criticisms leveled at its predecessors. It boasts a sleek, lightweight design, stunning displays, a best-in-class processor, and a vastly improved camera system. On the surface, it is a triumph of engineering and a genuinely compelling option for those seeking a singular device for both productivity and media consumption. However, this impressive achievement is fundamentally undermined by a single, catastrophic flaw: the inherent fragility of its inner main display. The reported failure of the screen from a simple, low-force interaction—a case study at the heart of this analysis—is not an isolated incident but a symptom of a systemic vulnerability that contradicts the manufacturer's bold durability claims.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
Value
1
Response from Samsung USBy R&R, September 24, 2025
Hi there, Thank you for sharing your feedback on the Galaxy Z Fold7. We value your input and appreciate your detailed thoughts. Regarding screen durability concerns, Galaxy Z devices feature multiple protective layers and undergo testing to handle daily use, all while preserving their slim, foldable design that makes them distinctive. The durability of the device comes from Samsung’s foldable OLED technology. The Galaxy Z Fold7 has passed a 500,000-fold durability test conducted by Bureau Veritas, a global testing organization, highlighting its impressive resilience. It’s also the first Samsung display to boost the Ultra Thin Glass by 50%, greatly improving impact absorption. Many users enjoy the immersive display and multitasking capabilities unique to the Galaxy Z Fold7. Thank you for choosing Samsung’s innovative technology. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 23, 2025
Posted by: BCravens
[This review was collected as part of a promotion.] Amazing phone. Great for streaming, or just for Facebook. Whatever the reason, it's perfect for it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Husband absolutely loves!
on September 23, 2025
Posted by: SamsungT3chLuv
[This review was collected as part of a promotion.] His last one went through a motorcycle accident with him and survived while sliding out of his front pocket that was made while sliding on the asphalt. He was so impressed his ohine took the wreck so well, just a few scrapes. He is now a lifer woth the folds. I recently introduced him to AI and he's been like a kid playing woth all of the different options.
Value
5
Written by a customer while visiting Samsung US
Posted by: C Haley
from Orlando FL
Expertise:Expert
Verified Purchase:Yes
I love this phone. I do not think i could ever go back to the regular kind...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
This product is revolutionary
on September 23, 2025
Posted by: Ohyeah01
[This review was collected as part of a promotion.] The phones inner screen is amazing, it big and durable. I love the multitasking and split screen options. I feel like I can do everything all at once. The body of the phone is beautiful and slim and doesn't take too much space or feel bulky, while still having an incredible camera. The galaxy Ai is out of this world and so helpful. It's become my virtual assistant
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Auto focus
on September 23, 2025
Posted by: Bentley
[This review was collected as part of a promotion.] It would he nice if the auto focus worked when using the camera app through a website
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it !!!!
on September 23, 2025
Posted by: Shorty1224l
[This review was collected as part of a promotion.] I love my new galaxy AI its really cool i love watching movies on it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great experience.
on September 23, 2025
Posted by: Slackiinz
[This review was collected as part of a promotion.] Pros-
Big screen
Multitask
Bright screen
Good camera
Thin
Big screen
Multitask
Bright screen
Good camera
Thin
Cons-
Slightly noticeable hinge seam on screen
Big camera bump but might be unavoidable
Inner screen soft but I mean it has to fold so also unavoidable?
Phone could be slightly wider to accommodate a wider front screen
Inability to move camera button. Hard to take front selfie with phone open to use better back cameras. Maybe allow pen use to accommodate
Too many pre-installed bloat apps
Slightly noticeable hinge seam on screen
Big camera bump but might be unavoidable
Inner screen soft but I mean it has to fold so also unavoidable?
Phone could be slightly wider to accommodate a wider front screen
Inability to move camera button. Hard to take front selfie with phone open to use better back cameras. Maybe allow pen use to accommodate
Too many pre-installed bloat apps
Value
4
Written by a customer while visiting Samsung US