Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,187 Reviews)
Rating breakdown 7,187 reviews
5 Stars
5,917
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
3
Paint chipping
on October 3, 2025
Posted by: ProudDadJR
[This review was collected as part of a promotion.] Although this device is great overall, the camera quality is not "flagship", paint is chipping off the drive(confirmed all over the Web including you tube videos, slow charging speeds, and no spen(almost didn't buy it just because of that), battery certainly not "flagship".
Value
3
Response from Samsung USBy R&R, October 6, 2025
Hello ProudDadJR,
Thanks for sharing your thoughts on the Galaxy Z Fold7. We're glad to hear you're enjoying it and find it to be a great device. We understand your loyalty to the brand and agree that flagship devices set high standards. Rest assured, all Galaxy products are designed, built, and structured to meet these high expectations, offering durability and reliability. As one of the most durable Z Series devices so far, it features Gorilla Glass Ceramic 2 and Gorilla Glass Victus 2 screens, an advanced Armor Aluminum frame and hinge, and an IP68 rating for dust and water resistance. It includes a 200MP Wide lens, 12MP Ultra Wide lens, 10MP Telephoto lens, 3x Optical zoom, and 30x Space Zoom. This represents a significant step forward for foldable devices. We hope you keep enjoying your Galaxy Z Fold7 and thank you for being part of the Samsung community.
-Ty
Samsung Support
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Thanks for sharing your thoughts on the Galaxy Z Fold7. We're glad to hear you're enjoying it and find it to be a great device. We understand your loyalty to the brand and agree that flagship devices set high standards. Rest assured, all Galaxy products are designed, built, and structured to meet these high expectations, offering durability and reliability. As one of the most durable Z Series devices so far, it features Gorilla Glass Ceramic 2 and Gorilla Glass Victus 2 screens, an advanced Armor Aluminum frame and hinge, and an IP68 rating for dust and water resistance. It includes a 200MP Wide lens, 12MP Ultra Wide lens, 10MP Telephoto lens, 3x Optical zoom, and 30x Space Zoom. This represents a significant step forward for foldable devices. We hope you keep enjoying your Galaxy Z Fold7 and thank you for being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Bradley S
from Space Coast
Expertise:Intermediate
Verified Purchase:Yes
There is a lot to like. Thin format, light and the front screen is great. Battery life is not great and I miss being able to use a pen.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on October 3, 2025
Posted by: Toxicpuppet
[This review was collected as part of a promotion.] Absolutely love this phone! With the Galaxy AI feature, its much easier for it to understand than the original assistants. It edits photos better and the gaming with such a screen as well as the graphics are amazing! It's great for work, as I work from home. Everything about the phone is an upgrade. The inside screen even comes with a pre installed protection screen, do not remove it lol as I considered it until I asked Gemini if I should and she was against it lol. I didn't realize that was the protection screen. The one downfall is the support for the spen has been removed. With a screen this big, you absolutely want to use a pen. I found a way around using a different pen but it's not the same. Also I just bought it just to find out in a few months the trifold is being released. Samsung always does that to me, I upgrade my phone to the latest one and they release a new one just a few months later lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Need blue bubble app
on October 3, 2025
Posted by: Sadbuttrue
[This review was collected as part of a promotion.] I love it but FORCED to drop due to compatibility with the iMessage app.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is incredible.
on October 3, 2025
Posted by: Muffykins
[This review was collected as part of a promotion.] This galaxy fold 7 has the best camera I've ever had in a phone! I'll show you with a picture I took the third day I got it. I absolutely looooove this phone! More than I've ever loved any phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery and fast charging
on October 3, 2025
Posted by: Tigers1973
[This review was collected as part of a promotion.] I have so many samsung phones this phone did not hit the top the main problem it's the battery for the price of this phone I have to charge it 2 times a day not good and the second no fast charging it take to long to charge there is other small stuff but this is the main samsung need to do better before to late.
Value
3
Response from Samsung USBy R&R, October 7, 2025
Greetings Tigers1973,
Thanks for your feedback on the Galaxy Z Fold7. If your battery drains quickly, it could be caused by background apps running without your awareness, like apps that continuously use GPS or network data. You can optimize your settings for longer battery life by going to Settings > Battery. Open Settings, tap Battery, then scroll down to view app usage details by tapping View details on the graph. Enable Power saving mode to lower your phone’s performance — just tap Power saving and switch on the preferred settings. To avoid battery drain, put seldom-used apps to sleep in the background: go to Background usage limits, then set your preferences—automatically put unused apps to sleep, choose specific apps to never auto-sleep, or view and manage sleeping apps. Deep sleeping apps won't run in the background and only activate when opened. Switch to the Light performance profile in Settings > Device care > Performance profile to prioritize battery life over speed. For additional battery-saving tips, see the online article linked below. Thanks for your review. We appreciate your choice of Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
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Thanks for your feedback on the Galaxy Z Fold7. If your battery drains quickly, it could be caused by background apps running without your awareness, like apps that continuously use GPS or network data. You can optimize your settings for longer battery life by going to Settings > Battery. Open Settings, tap Battery, then scroll down to view app usage details by tapping View details on the graph. Enable Power saving mode to lower your phone’s performance — just tap Power saving and switch on the preferred settings. To avoid battery drain, put seldom-used apps to sleep in the background: go to Background usage limits, then set your preferences—automatically put unused apps to sleep, choose specific apps to never auto-sleep, or view and manage sleeping apps. Deep sleeping apps won't run in the background and only activate when opened. Switch to the Light performance profile in Settings > Device care > Performance profile to prioritize battery life over speed. For additional battery-saving tips, see the online article linked below. Thanks for your review. We appreciate your choice of Samsung.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Phoney User
Expertise:Intermediate
Verified Purchase:Yes
No complaints so far. Both screens are bright, photos are superb, battery is sufficient for a day, and it's fully usable in a folded state.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever, fold screen is so fragile
on October 3, 2025
Posted by: Rupeshk
[This review was collected as part of a promotion.] Worst phone ever, fold screen is so fragile. Not even covered under warranty. Waste of money.
Value
1
Response from Samsung USBy R&R, October 7, 2025
Good day Rupeshk,
Thanks for reaching out and sharing your thoughts about your Galaxy Z Fold7. Samsung offers a 12-month warranty covering manufacturing defects in materials and workmanship for each product. You can also opt for extended protection with Samsung Care+ on eligible devices, which provides additional coverage and support. If your screen is damaged, we have partnered with uBreakiFix as an authorized repair provider. You can visit any of their 600 locations nationwide for repairs. We're here to support you and appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Thanks for reaching out and sharing your thoughts about your Galaxy Z Fold7. Samsung offers a 12-month warranty covering manufacturing defects in materials and workmanship for each product. You can also opt for extended protection with Samsung Care+ on eligible devices, which provides additional coverage and support. If your screen is damaged, we have partnered with uBreakiFix as an authorized repair provider. You can visit any of their 600 locations nationwide for repairs. We're here to support you and appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US