Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.8
(4,443 Reviews)
Rating breakdown 4,443 reviews
5 Stars
3,736
4 Stars
493
3 Stars
109
2 Stars
27
1 Star
78
88%of customers recommend this product.
(
568 out of
648)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
1
LESS THAN A MONTH, phone died. WILLNOT CHARGE.
on December 25, 2025
Posted by: BUDS4JESUS
Verified Purchase:Yes
I THINK I GOT A DEFECTIVE PHONE. IT WILL NOT CHARGE. HAD PROBLEMS WITH PEOPLE HEARING ME AS WELL. PLEASE ADVISE.
Features
1
Response from Samsung USBy R&R, December 26, 2025
Hello there BUDS4JESUS,
Thank you for sharing your experience with the Galaxy Z Fold7. Reliable charging and clear communication are vital for daily smartphone use. If you notice issues with charging or connections, make sure your device’s software is current. Refer to the article link below for instructions on updating your phone. Samsung products are protected against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also opt for additional coverage through Samsung Care+, which offers extended protection and support on eligible devices. Your feedback emphasizes the importance of key features in building confidence. We appreciate your time in sharing your experience and thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy Z Fold7. Reliable charging and clear communication are vital for daily smartphone use. If you notice issues with charging or connections, make sure your device’s software is current. Refer to the article link below for instructions on updating your phone. Samsung products are protected against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also opt for additional coverage through Samsung Care+, which offers extended protection and support on eligible devices. Your feedback emphasizes the importance of key features in building confidence. We appreciate your time in sharing your experience and thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
ZF7
on December 26, 2025
Posted by: RobJ
Main screen needs to be wider, so that larger screen doesn't need to be accessed as much. This causes the phone's hinges to wear too soon
Response from Samsung USBy R&R, December 29, 2025
Hi RobJ,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The foldable design is created to balance portability with a large inner display, offering flexibility based on how the device is used throughout the day. Your insight emphasizes how different display preferences influence individual experiences with foldable technology. Thank you for being part of the Samsung journey and for sharing your perspective.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The foldable design is created to balance portability with a large inner display, offering flexibility based on how the device is used throughout the day. Your insight emphasizes how different display preferences influence individual experiences with foldable technology. Thank you for being part of the Samsung journey and for sharing your perspective.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: gadget
Verified Purchase:Yes
The phone is wonderful. I'm excited to experience the continual improvements and can't wait to see what the future holds.
Written by a customer while visiting Samsung US
Posted by: Gregory
from VA
Expertise:Intermediate
Verified Purchase:Yes
For some reason the Fold 7 will not connect to my Ring wearable which is less than a year old. The wearable software worked perfect on my Galaxy Fold 5 it even worked with my Galaxy 6 watch, but not with the Fold 7. I'm really not happy.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R, December 30, 2025
Hello Gregory,
Thanks for sharing your experience comparing the Galaxy Z Fold7 with your previous devices. It’s natural to expect a smooth switch, especially when wearables have worked well for you before. If you are connecting your Galaxy Ring to a new phone, make sure to reset it first. Refer to our guide on resetting the Galaxy Ring and connecting it to another phone, linked below. That's probably why your Galaxy Ring isn’t connecting right away. If you need more help, contact our Samsung Support Team. Your feedback provides valuable insights into your daily use of wearables and demonstrates how the Galaxy ecosystem can impact your overall satisfaction. Thank you for choosing Samsung.
Reset the Galaxy Ring to connect to a new phone
https://www.samsung.com/us/support/answer/ANS10003284/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks for sharing your experience comparing the Galaxy Z Fold7 with your previous devices. It’s natural to expect a smooth switch, especially when wearables have worked well for you before. If you are connecting your Galaxy Ring to a new phone, make sure to reset it first. Refer to our guide on resetting the Galaxy Ring and connecting it to another phone, linked below. That's probably why your Galaxy Ring isn’t connecting right away. If you need more help, contact our Samsung Support Team. Your feedback provides valuable insights into your daily use of wearables and demonstrates how the Galaxy ecosystem can impact your overall satisfaction. Thank you for choosing Samsung.
Reset the Galaxy Ring to connect to a new phone
https://www.samsung.com/us/support/answer/ANS10003284/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Bill
from Virginia
Verified Purchase:Yes
The Z Fold 7 has never left my side since it's arrival. Although I still use the Tablet S10, this device has in many ways has place it's use. It seems as thought my tablet only gets use when the Z needs a charge. The battery life has been great for me. I stream and watch movie on the go! The Z Fold has also made it a dream when texting family and friends. I can text with one hand lighting fast with the phone closed because the size of the front screen. This device has truly become great companion! I'm currently debating whether or not I should by buy an new laptop! This is my first foldable device which is going to make it hard to go back to the old traditional slab phone! Thanks Samsung! You knocked this one out of the park!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John Park
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
I had Z Fold4 before. Z Fold7 camera are much better than Fold4 and more slim a than old device.
Love it so much.
Love it so much.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 2, 2026
Hey there John Park,
Thank you for sharing your experience with the Galaxy Z Fold7. Each new version builds on the previous one, improving design and camera quality while maintaining the versatility that Z Series users value. We appreciate your continued loyalty to Samsung. Thanks for sharing the love!
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. Each new version builds on the previous one, improving design and camera quality while maintaining the versatility that Z Series users value. We appreciate your continued loyalty to Samsung. Thanks for sharing the love!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Basel
from Syracuse
Verified Purchase:Yes
Bad phone.frozen.bad battery. Not enough voice bad service
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 5, 2026
Greetings Basel,
Thank you for sharing your experience with the Galaxy Z Fold7. This device is designed to deliver powerful performance, immersive displays, and advanced multitasking that redefines smartphone use. To ensure optimal performance, it's important to properly optimize your device. Sometimes, a thorough cleanup is necessary. The Quick Optimization feature boosts performance by identifying apps that consume excessive battery, clearing unnecessary memory, deleting unneeded files, scanning for malware, and closing background apps. The process is simple: go to Settings, select Device Care, tap Optimize Now, then tap Done. For more details, visit the linked online article below. Your feedback is valuable and helps improve future updates and designs. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. This device is designed to deliver powerful performance, immersive displays, and advanced multitasking that redefines smartphone use. To ensure optimal performance, it's important to properly optimize your device. Sometimes, a thorough cleanup is necessary. The Quick Optimization feature boosts performance by identifying apps that consume excessive battery, clearing unnecessary memory, deleting unneeded files, scanning for malware, and closing background apps. The process is simple: go to Settings, select Device Care, tap Optimize Now, then tap Done. For more details, visit the linked online article below. Your feedback is valuable and helps improve future updates and designs. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: King
from CA
Verified Purchase:Yes
I'm always a fan of the Z Fold series. Z fold7 is another level of a top-notch mobile phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 12, 2026
Good day King,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Your continued enthusiasm for the Z series Fold edition demonstrates the ongoing evolution of premium design, performance, and innovation. Your feedback emphasizes how the latest generation builds on that legacy with confidence and refinement. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Your continued enthusiasm for the Z series Fold edition demonstrates the ongoing evolution of premium design, performance, and innovation. Your feedback emphasizes how the latest generation builds on that legacy with confidence and refinement. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US