Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,918 Reviews)
Rating breakdown 6,918 reviews
5 Stars
5,707
4 Stars
887
3 Stars
176
2 Stars
50
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
I love my watch
on June 11, 2026
Posted by: Wiruidane
[This review was collected as part of a promotion.] Galaxy AI is very reliable. The watch is powerful and comfortable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice, but still lacking
on June 11, 2026
Posted by: Wiruidane
[This review was collected as part of a promotion.] It's thicker than I expected, but still feels nice in my hand. It's very powerful. I'm disappointed in the file screen. Started cracking shortly after I got it. I had it replaced and within a year it started cracking again. Galaxy AI works great. Much more reliable than other AIs.
Value
3
Response from Samsung USBy R&R, June 12, 2026
Hello Wiruidane,
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold 7. It’s great to hear that the impressive performance and powerful AI features have stood out for you. I understand your frustration with the folding screen developing cracks multiple times, especially after you took the time to replace it.
Please contact our Samsung Support Team to inquire about your warranty options for screen replacements. Since you have had repairs done previously, you may be eligible for Samsung Care+ if you are enrolled in the program.
Thank you for sharing your honest feedback and experience with the device. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
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Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold 7. It’s great to hear that the impressive performance and powerful AI features have stood out for you. I understand your frustration with the folding screen developing cracks multiple times, especially after you took the time to replace it.
Please contact our Samsung Support Team to inquire about your warranty options for screen replacements. Since you have had repairs done previously, you may be eligible for Samsung Care+ if you are enrolled in the program.
Thank you for sharing your honest feedback and experience with the device. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Best Fold yet.
on June 11, 2026
Posted by: Samsungguru
[This review was collected as part of a promotion.] I have been using the Fold 7 for almost a year now. It has been a very reliable device. The fact that I can fold it up and it fits perfectly in my pocket and is the size of standard phone. It runs all the apps without issue but some of the apps do have issues with the larger screen size. The AI features that have been recently enhanced are easy to use. I have throughly enjoyed using it and look forward the Fold 8.
Value
4
Response from Samsung USBy R&R, June 12, 2026
Hola Samsungguru,
The Galaxy Z Fold7 highlights the remarkable flexibility and convenience that set foldable devices apart. It's wonderful to know that the compact design, reliability, and Galaxy AI features have greatly enhanced your experience. I value your feedback about app optimization on the larger display and your enthusiasm for future Fold devices. Thank you for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Z Fold7 highlights the remarkable flexibility and convenience that set foldable devices apart. It's wonderful to know that the compact design, reliability, and Galaxy AI features have greatly enhanced your experience. I value your feedback about app optimization on the larger display and your enthusiasm for future Fold devices. Thank you for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very Happy with my purchase!
on June 11, 2026
Posted by: 2jazzed
[This review was collected as part of a promotion.] I am so happy with my phone! Where to begin..?
After a temporary change to another operating system, I came back to my Samsung products!
I just couldn't seem to master the other. Its nice to know my phone again.
The battery life is good, the camara and screens are fabulous! I like my Samsung watch too. The galaxy AI is very helpful. I highly recommended this phone.
After a temporary change to another operating system, I came back to my Samsung products!
I just couldn't seem to master the other. Its nice to know my phone again.
The battery life is good, the camara and screens are fabulous! I like my Samsung watch too. The galaxy AI is very helpful. I highly recommended this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome!
on June 11, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] This phone saved me much time with work n daily l8fe galaxy Ai is super helpfully makes everything u do one phone much easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Major Improvements from my last Fold
on June 11, 2026
Posted by: LucarioGamer
[This review was collected as part of a promotion.] I hadn't gotten another fold phone since the Galaxy Z Fold 3 and, I gotta say, there is a stark difference from when they were first making the folds to now. I'm a little sad that they don't do the pixels over the camera to cover where it is like they did on the Z Fold 3, but that's a minor nit-pick. The crease? You can't even tell that it's there when you watch videos or play games on it.
One major complaint that I do have is the fact that S Pen/Z Pen support has been removed from the Z Fold 7 compared to previous iterations/generations of this phone. There is a technical workaround if you find cases styled specifically for this phone that come with a regular stylus that has a felt/soft material tip that can be picked up by the touchscreen. So, again, it's another nit-pick on my part but it is something that can technically be solved with outside solutions. And I say this as someone who used to have an S23 Ultra, the last phone of its time to have the S Pen function where you can press a button on the pen to take a picture as opposed to pressing the volume button, hand gestures, or pressing the button on the camera screen. It was a phenomenal feature that, although it was advertised, did not get used nearly as much as we thought it did.
The Galaxy AI stuff is okay, I suppose. I'm normally not someone that is a fan of utilizing AI for things like photos and what have you but it does help for removing things out of pictures if need be, so I'm happy with that feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE EVER
on June 11, 2026
Posted by: DCALI559
[This review was collected as part of a promotion.] I THINK IT'S GREAT I REALLY LOVE THIS PHONE IT'S BEEN THE BEST PHONE I'VE HAD SO FAR I THINK SAMSUNG IS DOING GREAT THINGS WITH IN THE CELL PHONE MARKEY CAN'T WAIT FOR THE NEW TRI FOLS THAT PHONE IS GOING TO BE EVEN BETTER
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Who needs a laptop?
on June 11, 2026
Posted by: alicat28
[This review was collected as part of a promotion.] I have a ZFold6 and I love it! I do everything on this phone. I can sign .pdf forms digitally, easy access to my Google drives, and do everything that I would do on a laptop.
The Galazy AI is amazing. I use Gemini for everything. I troubleshot a crackpot not working, created landscaping designs, researched on home improvements, submitted VA claims , and did tons of resarch on retirement, taxes, and drafted official letters. If I have any questions about any topic, this is my go to tool.
Value
5
Written by a customer while visiting Samsung US