Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,186 Reviews)
Rating breakdown 7,186 reviews
5 Stars
5,916
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
1
Do not buy zfold7
on October 14, 2025
Posted by: Brently
from NH USA
Expertise:Intermediate
Got on release day, the phone lasted 2 months. I was using the inner display then closed it reopened it a minute later and half the screen wasn't working. After opening and closing it a couple times it stopped working altogether. Sent it in for repair thinking it was covered under the 1 yr warranty and they denied it saying it was physical damage. It is the last samsung product I will ever own.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 20, 2025
Hello Brently,
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on October 14, 2025
Posted by: Reggie33
[This review was collected as part of a promotion.] My Z fold 7 is awesome. Easy to use, great battery life. Gaming works flawlessly and fast. Pictures look great. I don't miss the s pen as I can use my finger to write notes. AI works great and saves a lot of time when studying and preparing for meetings. It's a expendable computer that I can carry in my pocket! Just awesome!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever!
on October 14, 2025
Posted by: Ant12345
[This review was collected as part of a promotion.] Great to have the option to use folded or unfolded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone out there
on October 14, 2025
Posted by: Goldenknightxv
[This review was collected as part of a promotion.] I use my phone for everything. Streaming, games and daily tasks and it is fast and powerful. Also the ability to unfold for a larger screen is awesome. So much features that I haven't even tried it all yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product exceeded all expectations.
on October 14, 2025
Posted by: Shadows712
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 isn’t just a phone—it’s a powerful, foldable workstation, a premium camera studio, and an AI-powered assistant all in one. Samsung has taken everything great about its foldable line and refined it to near perfection.
From the moment you open the massive inner display, the Fold 7 feels like stepping into the future. The seamless design, stunning AMOLED screens, and improved hinge mechanism make it feel incredibly polished and durable. But what truly sets it apart is the integration of Galaxy AI, which elevates the entire experience.
Galaxy AI is a game-changer. Whether you’re organizing your day, translating messages in real-time, or summarizing emails, it feels like having a personal assistant in your pocket. It handles everyday tasks with incredible speed and accuracy, freeing up your time to focus on what matters most. Need to draft a reply, summarize a PDF, or generate a to-do list from your notes? Galaxy AI does it all with surprising intelligence.
And when it comes to photo editing, Galaxy AI truly shines. With just a few taps, you can remove unwanted objects, enhance lighting, adjust shadows, or even reposition subjects—all with stunning, professional-looking results. It’s like having Photoshop built right into your gallery, but smarter and more intuitive. Every photo you take is transformed into something ready to share instantly, and the AI enhancements maintain a natural, vibrant aesthetic that feels authentic.
From the moment you open the massive inner display, the Fold 7 feels like stepping into the future. The seamless design, stunning AMOLED screens, and improved hinge mechanism make it feel incredibly polished and durable. But what truly sets it apart is the integration of Galaxy AI, which elevates the entire experience.
Galaxy AI is a game-changer. Whether you’re organizing your day, translating messages in real-time, or summarizing emails, it feels like having a personal assistant in your pocket. It handles everyday tasks with incredible speed and accuracy, freeing up your time to focus on what matters most. Need to draft a reply, summarize a PDF, or generate a to-do list from your notes? Galaxy AI does it all with surprising intelligence.
And when it comes to photo editing, Galaxy AI truly shines. With just a few taps, you can remove unwanted objects, enhance lighting, adjust shadows, or even reposition subjects—all with stunning, professional-looking results. It’s like having Photoshop built right into your gallery, but smarter and more intuitive. Every photo you take is transformed into something ready to share instantly, and the AI enhancements maintain a natural, vibrant aesthetic that feels authentic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First fold phone
on October 14, 2025
Posted by: SeaBeeN
[This review was collected as part of a promotion.] Phone is great. Favorite part is having the ability to open the phone and use the inner screen. People at work are always curious and I like showing them it in hand. Then I go and show off the Galaxy AI and all the powerful tools. CNt wait to see what Samsung is capable in the coming years with the Tri fold and next generation Ring.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal Technology
on October 14, 2025
Posted by: DecadeGalaxyCustomer
[This review was collected as part of a promotion.] I truly felt like like I was holding a piece of technology from the future with this phone. The thinness and light weight of the phone feels unreal to hold. Despite being thin, the build quality is stronger than any other folding phone. I have never felt this amazed and excited when getting a new phone. The 200MP camera takes the sharpest photos I've ever seen on a phone and can maintain excellent detail when zooming in. Lastly, the Galaxy AI has features no other phone can do better. When I need to remove something from a photo, Galaxy AI seamlessly cuts it out and it's near impossible to tell something was there. A feature I cannot live without is that Galaxy AI can accurately summarize articles and stories when I'm doing homework. couldn't be happier with any other phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's actually a great device
on October 14, 2025
Posted by: Madmax
[This review was collected as part of a promotion.] I use my phone for pretty much everything from calling to play games, watch my movies, and for work using spreadsheets, and this phone is amazing, the processor is fast and has too many features that other phonee doesn't have just the fact that you can run 2 apps at the time.
Value
5
Written by a customer while visiting Samsung US