Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,184 Reviews)
Rating breakdown 7,184 reviews
5 Stars
5,914
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: MV Hughes
Verified Purchase:Yes
Had I not been hit with a flood of malware to the degree I could do nothing but do a factory reset and start over, it might have been better. I don't like it that I can't get the screen to stay on all the time. There are some other creepy things. The color is not all that great. I'm getting used to it.
I would recommend this to a friend!
Response from Samsung USBy R&R, November 21, 2025
Hello MV Hughes,
Thank you for sharing your experience with the Galaxy Z Fold7. Regarding malware concerns, there are features in the settings that can help mitigate malware and prevent the need to reset your device. Please check out the link below that details different troubleshooting steps for areas where you may be experiencing malware. There are also features in the settings and methods to block unwanted activity on whatever browser you're using. The Galaxy Z Fold7 offers many customization options that influence the display and overall experience, and your comments show how you’re adjusting them. Color preferences and screen behaviors take time to really understand, and your feedback reflects that initial learning curve. We appreciate your persistence and honest feedback. Thank you for choosing Samsung.
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy Z Fold7. Regarding malware concerns, there are features in the settings that can help mitigate malware and prevent the need to reset your device. Please check out the link below that details different troubleshooting steps for areas where you may be experiencing malware. There are also features in the settings and methods to block unwanted activity on whatever browser you're using. The Galaxy Z Fold7 offers many customization options that influence the display and overall experience, and your comments show how you’re adjusting them. Color preferences and screen behaviors take time to really understand, and your feedback reflects that initial learning curve. We appreciate your persistence and honest feedback. Thank you for choosing Samsung.
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Srini
from IA
Verified Purchase:Yes
I had a fold4 however it had some screen issues .in exchange I got Food 7 and it's amazing .I loved it
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: KBNM
from New Mexico
Verified Purchase:Yes
I like the phone but it has been difficult to learn how to get most out of it.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R, November 7, 2025
Hi KBNM,
Thank you for sharing your feedback on the Galaxy Z Fold7. Its strong performance and large, bright display are made to enhance your work and streaming experience. As you explore the many advanced features, you may discover helpful shortcuts as you get used to the layout. Please see the links below to learn more about your Galaxy Z Fold7 and all its capabilities. We're glad to hear that the Fold7 suits your needs and continues to provide speed and functionality.
Compare Galaxy Z Fold7, Z Flip7, and Z Flip7 FE
https://www.samsung.com/us/support/answer/ANS10006876/
Discover the Power of AI on Samsung Galaxy Z Fold7
https://www.samsung.com/us/support/answer/ANS10006885/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy Z Fold7. Its strong performance and large, bright display are made to enhance your work and streaming experience. As you explore the many advanced features, you may discover helpful shortcuts as you get used to the layout. Please see the links below to learn more about your Galaxy Z Fold7 and all its capabilities. We're glad to hear that the Fold7 suits your needs and continues to provide speed and functionality.
Compare Galaxy Z Fold7, Z Flip7, and Z Flip7 FE
https://www.samsung.com/us/support/answer/ANS10006876/
Discover the Power of AI on Samsung Galaxy Z Fold7
https://www.samsung.com/us/support/answer/ANS10006885/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on October 30, 2025
Posted by: Zaizai
You WILL love this product. I was annoyed about the battery at first but , the system literally learns your usage and it gets me through a whole working day easy. And im on it constantly and I used it for everything... as a drive a hyundai the smart key goes hand and hand with the phone. The camera is great, and so,is the display... things just work and that why I came back to samsung from Google . Would recommend a good case though, it is pricey even with a trade in. But I love it truly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, October 31, 2025
Hiya Zaizai,
We’re glad to hear you love your Galaxy Z Fold7! It’s wonderful that the adaptive battery now functions seamlessly with your routine — many users value how the device learns habits and saves power throughout the day. Using it for everything from driving to daily tasks highlights what the Fold can do. The Fold7 is designed to feel effortless, from the camera and display to its smart features, and it seems to be a true everyday companion for you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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We’re glad to hear you love your Galaxy Z Fold7! It’s wonderful that the adaptive battery now functions seamlessly with your routine — many users value how the device learns habits and saves power throughout the day. Using it for everything from driving to daily tasks highlights what the Fold can do. The Fold7 is designed to feel effortless, from the camera and display to its smart features, and it seems to be a true everyday companion for you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Michelle
from Atlanta, Ga
Verified Purchase:Yes
I had the Z fold 5 and enjoyed the larger screen. I LOVE the Z fold 7. It is very thin and stream lined. I have to use a phone for work, multi-factor authenticator, and the thinner model and light weight makes it easier to carry around all day, even with a protective case.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, October 31, 2025
Hi Michelle,
Thank you for reviewing the Galaxy Z Fold7. Its lighter, slimmer design has become popular among customers who carry their phone all day, and we're pleased to hear it fits your workflow and 2FA needs well. Many users value the larger screen for productivity and entertainment, while still maintaining a sleek profile when folded. We’re happy the Galaxy Z Fold7 meets your expectations. Thank you for choosing Samsung's innovation.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing the Galaxy Z Fold7. Its lighter, slimmer design has become popular among customers who carry their phone all day, and we're pleased to hear it fits your workflow and 2FA needs well. Many users value the larger screen for productivity and entertainment, while still maintaining a sleek profile when folded. We’re happy the Galaxy Z Fold7 meets your expectations. Thank you for choosing Samsung's innovation.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: TRex
from Eastpointe, Michigan
Verified Purchase:Yes
Upgraded from zfold 6. Very functional and easy to navigate. The fold and multiscreen features are phenomenal. Thanks Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from NEW JERSEY
Verified Purchase:Yes
Thank you, very good experience. Zfold 7 is very nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Karla
from Spokane WA
Verified Purchase:Yes
I love my Z fold 7! My favorite cell phone for sure. I use it for business. I can use it folded closed or open to use more like a mini tablet. I also watch movies on it traveling. It's very thin and light weight. It's the perfect phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US