Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,184 Reviews)
Rating breakdown 7,184 reviews
5 Stars
5,914
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
Multitasking beast
on November 5, 2025
Posted by: Ruby02
[This review was collected as part of a promotion.] The best smart phone/ Tablet I could have for the type of job I have.
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hello There,
We appreciate you sharing your experience with the Galaxy Z Fold7. The larger screen and flexible layout truly stand out when multitasking with multiple apps or detailed views, and it’s great to hear that the device meets your needs. Foldables are designed for users who want a powerful phone that can quickly switch functions, and your review highlights that perfectly. Thank you for choosing innovation with Samsung.
-Ty
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We appreciate you sharing your experience with the Galaxy Z Fold7. The larger screen and flexible layout truly stand out when multitasking with multiple apps or detailed views, and it’s great to hear that the device meets your needs. Foldables are designed for users who want a powerful phone that can quickly switch functions, and your review highlights that perfectly. Thank you for choosing innovation with Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Screen problems
on November 4, 2025
Posted by: Cris
Expertise:Intermediate
Very nice body design, but screen cracks so easy they need a better screen quality.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R, November 5, 2025
Hola Cris,
Thank you for your feedback on the Galaxy Z Fold7. Its display is designed for durability, capable of supporting countless folds in daily use. The Galaxy Z Fold 7 includes a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner display features a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, tested to endure everyday use. The Armor Flex Hinge is 27% thinner and 43% lighter, yet remains durable enough for the rated number of folds. If your screen cracks unexpectedly, please note that Samsung offers a warranty covering manufacturing defects in materials and craftsmanship for 12 months, as specified for each product. This warranty provides peace of mind by protecting your investment and ensuring the reliability and performance you expect from Samsung. We have partnered with uBreakiFix as an authorized repair center for diagnosis and repair services. Please contact our Samsung Support Team to learn more. Thank you for your review, and we appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for your feedback on the Galaxy Z Fold7. Its display is designed for durability, capable of supporting countless folds in daily use. The Galaxy Z Fold 7 includes a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner display features a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, tested to endure everyday use. The Armor Flex Hinge is 27% thinner and 43% lighter, yet remains durable enough for the rated number of folds. If your screen cracks unexpectedly, please note that Samsung offers a warranty covering manufacturing defects in materials and craftsmanship for 12 months, as specified for each product. This warranty provides peace of mind by protecting your investment and ensuring the reliability and performance you expect from Samsung. We have partnered with uBreakiFix as an authorized repair center for diagnosis and repair services. Please contact our Samsung Support Team to learn more. Thank you for your review, and we appreciate your choice of Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Thinkrama
from NY
Expertise:Expert
Verified Purchase:Yes
Excellent form factor and lightweight. Device is extremely thin.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hiya Thinkrama,
Thank you for reviewing the Galaxy Z Fold7. The slimmer frame and lighter weight are noticeable improvements, especially for those upgrading from earlier models. The Fold7 provides a tablet-like workspace without feeling bulky, and it’s great to hear you’re enjoying the design. Your reviews help shoppers understand what it’s like to carry and use the device daily.
-Ty
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Thank you for reviewing the Galaxy Z Fold7. The slimmer frame and lighter weight are noticeable improvements, especially for those upgrading from earlier models. The Fold7 provides a tablet-like workspace without feeling bulky, and it’s great to hear you’re enjoying the design. Your reviews help shoppers understand what it’s like to carry and use the device daily.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money!
on November 4, 2025
Posted by: Storieddeth
Expertise:Expert
I do not recommend this phone. The only awesome thing about it is how thin they managed to make it. The Z Fold 7 gets absolutely TERRIBLE service. My S23 Ultra was amazing and would get excellent signal in places that this phone gets no signal. As someone that travels a lot, the Z Fold 7 is almost worthless. The battery life is also terrible, even if you rarely use the bigger screen. I wish I would have kept my Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R, November 5, 2025
Good day Storieddeth,
Thank you for reaching out and providing feedback about your Galaxy Z Fold7. We know that staying connected is essential when using your mobile device. Depending on your location and surroundings, your device may temporarily lose network connection or experience slower speeds. This can be due to your plan, region, or network settings. If you're using a 5G device but can't access 5G, check with your carrier to confirm your plan includes 5G and that your account is active. Also, ensure you’re in an area that supports 5G. Resetting your network settings often fixes many issues; note that this will erase all Bluetooth pairings and Wi-Fi networks. To do this, go to Settings > General management > Reset > Reset network settings, then tap Reset settings and enter your PIN or password if prompted. Finally, tap Reset and test your connection afterward. For additional information, refer to the linked article below. If you need further help, contact our Samsung Support Team. We value your feedback and appreciate you choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Thank you for reaching out and providing feedback about your Galaxy Z Fold7. We know that staying connected is essential when using your mobile device. Depending on your location and surroundings, your device may temporarily lose network connection or experience slower speeds. This can be due to your plan, region, or network settings. If you're using a 5G device but can't access 5G, check with your carrier to confirm your plan includes 5G and that your account is active. Also, ensure you’re in an area that supports 5G. Resetting your network settings often fixes many issues; note that this will erase all Bluetooth pairings and Wi-Fi networks. To do this, go to Settings > General management > Reset > Reset network settings, then tap Reset settings and enter your PIN or password if prompted. Finally, tap Reset and test your connection afterward. For additional information, refer to the linked article below. If you need further help, contact our Samsung Support Team. We value your feedback and appreciate you choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: John
from WA State.
Expertise:Intermediate
Verified Purchase:Yes
Much better than expected. I like the wider folded lock screen. Feels more like a usable interface without having to open phone. Opened the device is great for viewing videos ,PDF', And playing games. Decent battery life. With a military grade case, it can be used in even the worst environmental conditions.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R, November 5, 2025
Hi John,
Thank you for your kind words. The Galaxy Z Fold combines productivity and entertainment, and we’re glad it suits both. We appreciate you reaching out and choosing Samsung.
-Ty
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Thank you for your kind words. The Galaxy Z Fold combines productivity and entertainment, and we’re glad it suits both. We appreciate you reaching out and choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
where is the s pen???
on November 4, 2025
Posted by: Jackary
absolutely not worth it without the s pen. what a disappointment!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, November 5, 2025
Hello Jackary,
Thank you for sharing your thoughts on the Galaxy Z Fold7! As we shift towards a lighter, slimmer design, we know many users love the S Pen. Our goal is to make more devices user-friendly and portable. We continually seek ways to improve and appreciate user feedback, helping us understand what works best. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7! As we shift towards a lighter, slimmer design, we know many users love the S Pen. Our goal is to make more devices user-friendly and portable. We continually seek ways to improve and appreciate user feedback, helping us understand what works best. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Demishizle
Verified Purchase:Yes
The most perfect transaction I have made in years. A good deal and functional phone.
Response from Samsung USBy R&R, November 5, 2025
Hi there Demishizle,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s always exciting to hear when a device not only works well but also becomes a favorite purchase. The Fold series was designed for versatility, productivity, and an enhanced mobile experience — and it’s great to know it’s delivering exactly that for you. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. It’s always exciting to hear when a device not only works well but also becomes a favorite purchase. The Fold series was designed for versatility, productivity, and an enhanced mobile experience — and it’s great to know it’s delivering exactly that for you. Thank you for choosing Samsung.
-Ty
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Gris
from California
Expertise:Expert
Verified Purchase:Yes
More than what I expected. Light, easy to carry and the battery last longer. I recommend it to family and friends.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, November 5, 2025
Hey Gris,
We’re glad to learn that the Galaxy Z Fold7 surpasses your expectations. Its lighter build, durable battery, and portability provide users with the capabilities of a full tablet while maintaining everyday ease of use. When a device functions both as a productivity tool and as something you're proud to share, it truly matters. Thank you for choosing Samsung.
-Ty
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We’re glad to learn that the Galaxy Z Fold7 surpasses your expectations. Its lighter build, durable battery, and portability provide users with the capabilities of a full tablet while maintaining everyday ease of use. When a device functions both as a productivity tool and as something you're proud to share, it truly matters. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US