Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(3,909 Reviews)
Open Ratings Snapshot
Rating breakdown 3,909 reviews
5 Stars
3,292
4 Stars
448
3 Stars
85
2 Stars
21
1 Star
63
87%of customers recommend this product. 
(
399 out of 457
)
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Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
4 out of 5
4
Main screen needs better resolution
on September 17, 2025
Posted by: Boywithphone
[This review was collected as part of a promotion.] Galaxyai.. the screen clarity and crispness isn't on par either s25 ultra.. thats a little disappointing
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone went above and beyond my expectations
on September 17, 2025
Posted by: Phonelover01
[This review was collected as part of a promotion.] I recently purchased the Samsung Galaxy Z Fold 7 and man is it awesome! The "Galaxy AI" is top notch, the phone itself is very durable and believe me i have problems with dropping phones and breaking them and with the Galaxy Z fold 7, I can say without question it is a very durable and tough device which is a great quality to have because nobody wants a broke phone , broke screen or anything at all to mess up and this phone has checked all the boxes on my list , so how about you ? Also I play lots of video games on my phone and watch videos , stream etc and with the huge screen when you open it up is the best! So go and purchase one of these phones and I promise you will not be disappointed. Thanks for reading my input
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 17, 2025
Thank you for sharing your thoughts on the Samsung Galaxy Z Fold7! We’re glad to see that it has exceeded your expectations, especially in terms of durability. It’s great to know that the design has held up well for you, particularly since you’ve had challenges with other phones in the past. We're also happy to see that you're enjoying the Galaxy AI features and the larger screen for gaming and streaming. We designed the Z Fold7 to enhance your experience, and your feedback highlights how it’s working for you. If you have any questions or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. Thanks again for your input! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice device, well designed
on September 18, 2025
Posted by: Jack
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
Nice design, screen opens flat. So far it is great!
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Inside screen broken already 26 days new.
on September 18, 2025
Posted by: Jason
from alexandria ky
Expertise:Expert
Verified Purchase:Yes
26 days new and the inside screen already broke and has needed full repair
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R, September 22, 2025
Hi Jason, Thank you for reaching out and letting us know what is going on with your Galaxy Z Fold7. We understand it is important that your device functions as expected. As you may know, we have partnered with uBreakiFix as an authorized repair location for Samsung mobile devices. With over 600 locations across the US, we are confident you will find a location near you. Samsung products are covered by a limited 12-month warranty against manufacturing defects in material and workmanship, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. Additionally, for eligible devices, you can choose to add coverage through Samsung Care+, offering extended protection and support. Please contact our Samsung Support Team to learn more about your warranty options and Samsung Care+ coverage. Thank you for your review. We appreciate you choosing Samsung. uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/

-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Auto focus
on September 23, 2025
Posted by: Bentley
[This review was collected as part of a promotion.] It would he nice if the auto focus worked when using the camera app through a website
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Most weakest fold
on October 10, 2025
Posted by: Rjvn28426
[This review was collected as part of a promotion.] Inner screen suddenly broke after 2 months ..disappointed
Value
1 out of 5
1
Response from Samsung USBy R&R, October 16, 2025
Hola Rjvn28426,

Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. As a reminder, Samsung products are protected against manufacturing defects in materials and workmanship during the 12-month limited warranty period specified for each item. You can also extend this coverage by adding Samsung Care+ on eligible devices, which offers longer protection and additional support. For more details on warranty options, please contact our Samsung Support Team. We're here to help. Thanks for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/

-Ty

Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the upgrade!
on October 28, 2025
Posted by: MMM816
from Southern VA
Expertise:Intermediate
Verified Purchase:Yes
This is my favorite Z Fold so far. I had the 5,6 and now the 7. The front screen size is so much better!! I thought I was going to miss the s pen functionality, but I don't. Also...it feels so much thinner! Very happy I upgraded.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R, October 29, 2025
Hey MMM816,

Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear that the refreshed design, lighter weight, and slim profile are clear improvements. The user interface flows seamlessly, making interactions feel different and enhancing usability. The smooth and intuitive navigation highlights the thoughtful design. We appreciate your review, loyalty, and for choosing Samsung as your preferred brand.

-Ty

Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Ai is the best feature and camera has been
on November 19, 2025
Posted by: Kalyan
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is widely considered a major evolutionary step for the foldable line, with many reviewers calling it the best Z Fold model to date. It has finally addressed the issues of bulk and weight that plagued previous generations, making it a compelling option for those seeking a phone that truly doubles as a mini-tablet. The overall customer rating for the device is high,
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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