Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,184 Reviews)
Rating breakdown 7,184 reviews
5 Stars
5,914
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
Top
on December 11, 2025
Posted by: Dion
The BEST Phone ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆
Written by a customer while visiting Samsung US
Posted by: Ernest
Verified Purchase:Yes
The phone keeps telling me to update it every time. I am tired of updating. Phone of just two months. I have seen update this phone 5 times. Same update all the time
Response from Samsung USBy R&R, December 15, 2025
Ahoy Ernest,
Thanks for your feedback on the Galaxy Z Fold7. Regular software updates are designed to boost device stability and introduce the latest Galaxy features. If updates keep appearing, it could be due to outdated apps or missing patches, especially on a new device. For personalized help, contact our Samsung Support Team so we can better understand your experience and offer a suitable solution. Your feedback helps us improve update notifications, making them easier and more seamless. We appreciate your input and thank you for being part of the Samsung experience.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
-Ty
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Thanks for your feedback on the Galaxy Z Fold7. Regular software updates are designed to boost device stability and introduce the latest Galaxy features. If updates keep appearing, it could be due to outdated apps or missing patches, especially on a new device. For personalized help, contact our Samsung Support Team so we can better understand your experience and offer a suitable solution. Your feedback helps us improve update notifications, making them easier and more seamless. We appreciate your input and thank you for being part of the Samsung experience.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
This phone doesn't use the best stylus technology
on December 10, 2025
Posted by: DISAPPOINTED
from Pensacola, Florida
Expertise:Expert
Verified Purchase:Yes
The phone has an amazing camera, and the graphics are superior to anything I've ever seen. But, I was greatly disapointed to find out that I paid what I did for this device, and it doesn't have the type screen that supports the advanced stylus technology that comes with the Galaxy S25 phone. I do a lot of graphic art, and I do a lot of image editing. Not having the advanced screen technology is a deal breaker. According to what I have sence discovered, dumping the more advance screen technology was a trade off to keep the phone light while providing the larger screen. I would rather have a heaver phone than to lose the capabilities of the advanced screen. I would not have bought this phone if I knew this before I bought it. The information is probably out there somewhere, but I did not find it or see it when I was reading about this phone while making my decision. So it wasn't readily visible. On the other hand, if you are not big on using the stylus for the work you do on your phone then it is probably okay to go for this model. There are some stylus you can get that work with the Fold7 but they work with a much older, less advanced technology.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, December 12, 2025
Hi there,
Thank you for your detailed review of the Galaxy Z Fold7. This model was designed to offer a larger immersive display while remaining lightweight and portable. Your feedback on stylus compatibility helps us improve creative tools for professionals who depend on precision with their Galaxy devices. We appreciate your input and value you as a Galaxy Fold user.
-Ty
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Thank you for your detailed review of the Galaxy Z Fold7. This model was designed to offer a larger immersive display while remaining lightweight and portable. Your feedback on stylus compatibility helps us improve creative tools for professionals who depend on precision with their Galaxy devices. We appreciate your input and value you as a Galaxy Fold user.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Rafay
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Very good phone really loving it size and screen very much suitable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.. loving the z fold experience
on December 10, 2025
Posted by: Harry
Absolutely amazed by the overall Z fold experience. Only downside is if battery lasted little longer... but again it charges fast.
Written by a customer while visiting Samsung US
Posted by: Jonathan Ho
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
Thin edges compared to fold 6 with larger foot print if handheld just like an S25 ultra but without the S pen support tho. Not worth the upgrade from fold 6 in my opinion.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, February 12, 2026
Hey Jonathan Ho,
Thank you for sharing your insights and discussing the different Galaxy Z Fold7 generations. The Galaxy Z Fold7 aims to offer a slimmer design, greater usability, and improved performance, while upholding Samsung’s tradition of innovation. We value your input and thank you for being part of our journey and sharing what matters most to you. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your insights and discussing the different Galaxy Z Fold7 generations. The Galaxy Z Fold7 aims to offer a slimmer design, greater usability, and improved performance, while upholding Samsung’s tradition of innovation. We value your input and thank you for being part of our journey and sharing what matters most to you. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Work grate for a business phone love that is liner then other Folds
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 9, 2026
Hey there Vilma Hernandez,
Thank you for sharing your experience with the Galaxy Z Fold7. Its stylish design and robust productivity features make it attractive for business users. It's wonderful to hear how the enhanced form maintains a balance between professional needs and the capabilities of the Galaxy Z Fold series. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Its stylish design and robust productivity features make it attractive for business users. It's wonderful to hear how the enhanced form maintains a balance between professional needs and the capabilities of the Galaxy Z Fold series. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Riq H
from Chicago
Expertise:Expert
Verified Purchase:Yes
Love the thinner design. The phones weight is significantly lighter than my previous fold (Z Fold 5). The speed is noticeable as well. I'd recommend upgrading if you have an older Fold.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US