Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,184 Reviews)
Rating breakdown 7,184 reviews
5 Stars
5,914
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: Andrew
Verified Purchase:Yes
I find it a massive upgrade over the fold 6. The camera is much improved. The phone is much thinner and lighter. Battery could be improved, hence, the 4 star rating.
Response from Samsung USBy R&R, December 26, 2025
Hey there Andrew,
Thank you for sharing your experience with the Galaxy Z Fold7. The slim design, lighter weight, and upgraded camera highlight Samsung’s ongoing innovation in foldable technology. Your feedback shows how improvements in performance and battery life impact overall satisfaction. We value your input and thank you for being part of the Samsung community.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. The slim design, lighter weight, and upgraded camera highlight Samsung’s ongoing innovation in foldable technology. Your feedback shows how improvements in performance and battery life impact overall satisfaction. We value your input and thank you for being part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
LESS THAN A MONTH, phone died. WILLNOT CHARGE.
on December 25, 2025
Posted by: BUDS4JESUS
Verified Purchase:Yes
I THINK I GOT A DEFECTIVE PHONE. IT WILL NOT CHARGE. HAD PROBLEMS WITH PEOPLE HEARING ME AS WELL. PLEASE ADVISE.
Features
1
Response from Samsung USBy R&R, December 26, 2025
Hello there BUDS4JESUS,
Thank you for sharing your experience with the Galaxy Z Fold7. Reliable charging and clear communication are vital for daily smartphone use. If you notice issues with charging or connections, make sure your device’s software is current. Refer to the article link below for instructions on updating your phone. Samsung products are protected against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also opt for additional coverage through Samsung Care+, which offers extended protection and support on eligible devices. Your feedback emphasizes the importance of key features in building confidence. We appreciate your time in sharing your experience and thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Reliable charging and clear communication are vital for daily smartphone use. If you notice issues with charging or connections, make sure your device’s software is current. Refer to the article link below for instructions on updating your phone. Samsung products are protected against manufacturing defects in materials and workmanship under the 12-month limited warranty included with each item. You can also opt for additional coverage through Samsung Care+, which offers extended protection and support on eligible devices. Your feedback emphasizes the importance of key features in building confidence. We appreciate your time in sharing your experience and thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: Mohammad Nadreen
from Miami , Fl.
Expertise:Intermediate
Verified Purchase:Yes
I like the phone specially the inner display and the capability to do multi tasking , unfortunately for me , the front main display I was disappointed to see it much smaller than what I expect , so every time I want to text or reply fast without unfolding the phone I struggle to do that, I used to have the S23 Ultra which I traded it for Z fold , I never had that issue. The battery dies fast maybe lasts one day and couple of hours and I'm not a heavy user. so to me that's disappointing. I want to be able to use the phone at least 2 days before I need to charge it . Also when I video chat the phone gets hot , I never had this issue before.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R, December 26, 2025
Greetings Mohammad Nadreen,
Thank you for sharing your detailed experience with the Galaxy Z Fold7. The large inner screen allows for multitasking, while the Cover Screen offers quick access. Its purpose is to provide a preview, maintaining full mobile functionality, but the real experience starts when the device is fully unfolded. For operating the Cover Screen, please review the online article linked below. Regarding battery life, it primarily depends on how you optimize your device, such as adjusting modes and reducing brightness. Learn more about these tips by reading the provided online article. Your feedback highlights how usage habits affect the foldable experience. We appreciate your part in the Samsung community and your valuable insights!
-Ty
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Thank you for sharing your detailed experience with the Galaxy Z Fold7. The large inner screen allows for multitasking, while the Cover Screen offers quick access. Its purpose is to provide a preview, maintaining full mobile functionality, but the real experience starts when the device is fully unfolded. For operating the Cover Screen, please review the online article linked below. Regarding battery life, it primarily depends on how you optimize your device, such as adjusting modes and reducing brightness. Learn more about these tips by reading the provided online article. Your feedback highlights how usage habits affect the foldable experience. We appreciate your part in the Samsung community and your valuable insights!
-Ty
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Written by a customer while visiting Samsung US
Posted by: Ash A
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy Z Fold 7 truly feels like the most refined foldable Samsung has ever made. From the moment you unfold it, you can tell this device is built for people who want power, productivity, and luxury in one sleek package.
The design is noticeably slimmer and lighter than previous generations, making it far more comfortable to use one-handed when folded and incredibly immersive when opened. The hinge feels smooth and sturdy, and the crease is less noticeable than ever—Samsung has clearly perfected the foldable experience.
Performance is where the Z Fold 7 really shines. Apps open instantly, multitasking is effortless, and switching between screens feels seamless. Whether you’re running multiple apps side by side, watching videos on the expansive inner display, or editing documents on the go, the Fold 7 handles everything without a hiccup. It genuinely replaces the need for both a phone and a tablet.
The display quality is stunning. Colors are vibrant, text is crisp, and the large inner screen makes streaming, reading, and gaming an absolute pleasure. The outer screen is also perfectly sized now, making quick tasks like texting or scrolling far more convenient than before.
Battery life is solid for a device this powerful, easily lasting through a full day of heavy use, and the cameras deliver consistently sharp, high-quality photos that rival flagship smartphones.
Overall, the Samsung Galaxy Z Fold 7 feels like a mature, polished foldable that finally strikes the perfect balance between innovation and everyday usability. If you’re looking for a premium device that stands out and truly enhances how you use your phone, the Z Fold 7 is worth every bit of the hype.
The design is noticeably slimmer and lighter than previous generations, making it far more comfortable to use one-handed when folded and incredibly immersive when opened. The hinge feels smooth and sturdy, and the crease is less noticeable than ever—Samsung has clearly perfected the foldable experience.
Performance is where the Z Fold 7 really shines. Apps open instantly, multitasking is effortless, and switching between screens feels seamless. Whether you’re running multiple apps side by side, watching videos on the expansive inner display, or editing documents on the go, the Fold 7 handles everything without a hiccup. It genuinely replaces the need for both a phone and a tablet.
The display quality is stunning. Colors are vibrant, text is crisp, and the large inner screen makes streaming, reading, and gaming an absolute pleasure. The outer screen is also perfectly sized now, making quick tasks like texting or scrolling far more convenient than before.
Battery life is solid for a device this powerful, easily lasting through a full day of heavy use, and the cameras deliver consistently sharp, high-quality photos that rival flagship smartphones.
Overall, the Samsung Galaxy Z Fold 7 feels like a mature, polished foldable that finally strikes the perfect balance between innovation and everyday usability. If you’re looking for a premium device that stands out and truly enhances how you use your phone, the Z Fold 7 is worth every bit of the hype.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jamie N
from Woodstock, GA
Expertise:Expert
Verified Purchase:Yes
Went from a Google Pixel 7 Pro to this device is like night and day. Samsung UI is great. Runs like butter. Great job Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Abdi Hersi
from Washington State
Expertise:Expert
Verified Purchase:Yes
Battery could have been better, cameras, other than the main one should be better but overall, I think Samsung did good job, not perfect but I would say the ZF7 is better than any other foldable on the market right now.
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, December 31, 2025
How is it going, Abdi Hersi,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Foldable devices offer a new way to multitask, create, and consume content, and it’s great to see you appreciated Samsung's integration of these features. We know a good battery is essential. Optimizing battery life is key to ensuring your device works smoothly throughout the day. We encourage you to read our online article with tips on how to extend your battery life, so you stay powered all day. Your balanced feedback illustrates how features like performance, display, and form factor can outweigh potential tradeoffs for many users. We appreciate your loyalty as a Samsung customer.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Foldable devices offer a new way to multitask, create, and consume content, and it’s great to see you appreciated Samsung's integration of these features. We know a good battery is essential. Optimizing battery life is key to ensuring your device works smoothly throughout the day. We encourage you to read our online article with tips on how to extend your battery life, so you stay powered all day. Your balanced feedback illustrates how features like performance, display, and form factor can outweigh potential tradeoffs for many users. We appreciate your loyalty as a Samsung customer.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Darko
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
The device works perfect and provides extraordinary service.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, February 18, 2026
Hi Darko,
Thank you for your feedback. We are pleased that the Galaxy Z Fold7 continues to provide reliable performance and impressive features. Designed for consistency and innovation, it supports everyday productivity and entertainment with ease. Thank you for choosing Samsung.
-Ty
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Thank you for your feedback. We are pleased that the Galaxy Z Fold7 continues to provide reliable performance and impressive features. Designed for consistency and innovation, it supports everyday productivity and entertainment with ease. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: patallen8845
from Minoa, NY
Expertise:Intermediate
Verified Purchase:Yes
There have been significant improvements since our first phone (Galaxy Z-Fold 4). Phone is thinner and faster. Screen is crisper. Overall the phone is very responsive. Being able to get access a wider screen makes reading articles pleasant. All and all a wonderful phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 18, 2026
Hiya patallen8845,
Thank you for your detailed review. It’s great to hear how the Z Fold7’s thinner design, improved display, and responsiveness enhance your daily experience. From reading to multitasking, it’s designed to provide comfort and clarity at every moment. We appreciate you being a valued Samsung customer.
-Ty
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Thank you for your detailed review. It’s great to hear how the Z Fold7’s thinner design, improved display, and responsiveness enhance your daily experience. From reading to multitasking, it’s designed to provide comfort and clarity at every moment. We appreciate you being a valued Samsung customer.
-Ty
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Samsung Community
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Written by a customer while visiting Samsung US