Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,184 Reviews)
Rating breakdown 7,184 reviews
5 Stars
5,914
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: AD Desai
Verified Purchase:Yes
Product was awesome but I'm facing one program
It could not eable insert my sim I facing problems ..
It could not eable insert my sim I facing problems ..
Response from Samsung USBy R&R, December 29, 2025
Hello AD Desai,
Thank you for sharing your experience with the Galaxy Z Fold7. Designed for global connectivity and flexibility, the Z Fold7 aims to make setup and daily use seamless. If you're upgrading your device or switching carriers, you'll need to insert your SIM card to activate your service. Your carrier may have additional steps to start your service, so contact them to confirm your account is ready for the new phone. When using your Galaxy Z Fold7, place the device on a flat surface with the screen facing up and the camera side down. Use the ejector tool to open the SIM tray by inserting it into the hole. Once the tray pops out, remove it and place the SIM card with the metal chip facing down, ensuring it is properly aligned. Insert the tray back into the slot and press to secure it. To remove the SIM card, insert the ejector tool into the tray hole, push until it pops out, and then take out the card. Reinsert the tray into the phone. Note: inserting the SIM card backwards or forcing the tray when misaligned can cause damage. If you encounter any concerns when handling the SIM tray, seek servicing. You can obtain a replacement ejector tool from your carrier or an electronics retailer. For detailed instructions on inserting your SIM, see the online article linked below. Your feedback helps us improve connectivity guidance and understand first impressions. We value your feedback and your support for Samsung products.
SIM cards for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001619/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy Z Fold7. Designed for global connectivity and flexibility, the Z Fold7 aims to make setup and daily use seamless. If you're upgrading your device or switching carriers, you'll need to insert your SIM card to activate your service. Your carrier may have additional steps to start your service, so contact them to confirm your account is ready for the new phone. When using your Galaxy Z Fold7, place the device on a flat surface with the screen facing up and the camera side down. Use the ejector tool to open the SIM tray by inserting it into the hole. Once the tray pops out, remove it and place the SIM card with the metal chip facing down, ensuring it is properly aligned. Insert the tray back into the slot and press to secure it. To remove the SIM card, insert the ejector tool into the tray hole, push until it pops out, and then take out the card. Reinsert the tray into the phone. Note: inserting the SIM card backwards or forcing the tray when misaligned can cause damage. If you encounter any concerns when handling the SIM tray, seek servicing. You can obtain a replacement ejector tool from your carrier or an electronics retailer. For detailed instructions on inserting your SIM, see the online article linked below. Your feedback helps us improve connectivity guidance and understand first impressions. We value your feedback and your support for Samsung products.
SIM cards for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001619/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Arnad
from Florida
Expertise:Expert
Verified Purchase:Yes
Well I belive it could be much better for Samsung it's a nice phone but the battery is not that good it all maybe the lifespan.( I have zfold 2 5 g) and in comparison I think z fold 2 is much better quality. Samsung could off done a lot better quality phone for z fold 7. Also it's so slippery like a glass you have be very careful.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, December 29, 2025
How is it going Arnad,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Each Z Fold series iteration aims better to balance power, portability, and resource efficiency. Your comparison with earlier models shows how personal preferences and usage habits influence the experience of foldable devices. If your Galaxy phone or tablet's battery drains quickly, don’t worry; help is available! You can make several minor adjustments to extend battery life. First, keep your device’s software up to date to ensure you have the latest security patches for your frequently used apps. Software updates are essential because things are constantly evolving. Next, optimize your battery by going to Settings > Battery, then tap the graph and select View details to see app usage. Turn on Power saving mode to reduce performance and conserve energy. Tap Power saving and enable the switches for your preferred options. Put rarely used apps to sleep in the background to prevent unnecessary drain by selecting Background usage limits. You can also switch to the Light performance profile under Settings > Device care > Performance profile, then select Light for longer battery life. Additionally, more tips on maximizing your device’s battery are available via the link below. What we’ve shared is just a good start. Optimizing your display is straightforward and effective. Go to Settings > Display and lower power consumption by reducing screen brightness or enabling Adaptive brightness to auto-adjust. Set a shorter Screen timeout to turn off the display sooner after inactivity. Enable Accidental Touch protection to prevent unintended touches when your phone is in your pocket or bag. You can also disable the Always On Display from Settings > Lock screen and AOD, or set it to show brief notifications. These options can help extend your battery life. Don’t forget to check the link below for further guidance. We appreciate your support for the Samsung Z Fold series and look forward to introducing additional features in the future.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Fold7. Each Z Fold series iteration aims better to balance power, portability, and resource efficiency. Your comparison with earlier models shows how personal preferences and usage habits influence the experience of foldable devices. If your Galaxy phone or tablet's battery drains quickly, don’t worry; help is available! You can make several minor adjustments to extend battery life. First, keep your device’s software up to date to ensure you have the latest security patches for your frequently used apps. Software updates are essential because things are constantly evolving. Next, optimize your battery by going to Settings > Battery, then tap the graph and select View details to see app usage. Turn on Power saving mode to reduce performance and conserve energy. Tap Power saving and enable the switches for your preferred options. Put rarely used apps to sleep in the background to prevent unnecessary drain by selecting Background usage limits. You can also switch to the Light performance profile under Settings > Device care > Performance profile, then select Light for longer battery life. Additionally, more tips on maximizing your device’s battery are available via the link below. What we’ve shared is just a good start. Optimizing your display is straightforward and effective. Go to Settings > Display and lower power consumption by reducing screen brightness or enabling Adaptive brightness to auto-adjust. Set a shorter Screen timeout to turn off the display sooner after inactivity. Enable Accidental Touch protection to prevent unintended touches when your phone is in your pocket or bag. You can also disable the Always On Display from Settings > Lock screen and AOD, or set it to show brief notifications. These options can help extend your battery life. Don’t forget to check the link below for further guidance. We appreciate your support for the Samsung Z Fold series and look forward to introducing additional features in the future.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Outbound
Verified Purchase:Yes
Very good for playing video games. Awesome for being productive. Love being able to open two browser tabs side by side.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, December 31, 2025
Ahoy Outbound,
Thank you for sharing your experience with the Galaxy Z Fold7. Its versatility shines through in its ability to combine entertainment and productivity on one device. Opening multiple apps for multi-view or enjoying games on a large screen makes daily moments more captivating. Your feedback demonstrates how this device naturally attracts attention from those around you watching it in action. We’re grateful to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Thank you for sharing your experience with the Galaxy Z Fold7. Its versatility shines through in its ability to combine entertainment and productivity on one device. Opening multiple apps for multi-view or enjoying games on a large screen makes daily moments more captivating. Your feedback demonstrates how this device naturally attracts attention from those around you watching it in action. We’re grateful to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Folding line visible even power is on or off
on December 27, 2025
Posted by: Chua
from California
Expertise:Beginner
Verified Purchase:Yes
Folding issue of Galaxy Z fold 7 ,the rest is okey.
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R, December 29, 2025
Hello there Chua,
Thank you for sharing your thoughts about your Galaxy Z Fold7. The foldable display aims to combine innovation with everyday practicality, offering a large, immersive screen in a compact design. As we continue to improve and refine the folding mechanism, the folding process is becoming more seamless with each new model. This remains an area of ongoing development. Your feedback provides valuable insights into how visual details influence the overall experience and helps us understand customer interactions with foldable devices. We appreciate your being part of the Samsung community and for offering your feedback.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Thank you for sharing your thoughts about your Galaxy Z Fold7. The foldable display aims to combine innovation with everyday practicality, offering a large, immersive screen in a compact design. As we continue to improve and refine the folding mechanism, the folding process is becoming more seamless with each new model. This remains an area of ongoing development. Your feedback provides valuable insights into how visual details influence the overall experience and helps us understand customer interactions with foldable devices. We appreciate your being part of the Samsung community and for offering your feedback.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Dogtorbrown
from Orlando, FL.
Expertise:Intermediate
Verified Purchase:Yes
The only thing that I want for this phone, is the S-Pen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 27, 2026
Hiya Dogtorbrown,
Thank you for sharing this. Galaxy Z Fold7 delivers powerful productivity and an immersive display, and we understand how features like S Pen compatibility can enhance that even further for certain users. Feedback like this helps shape future enhancements. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing this. Galaxy Z Fold7 delivers powerful productivity and an immersive display, and we understand how features like S Pen compatibility can enhance that even further for certain users. Feedback like this helps shape future enhancements. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Used
on December 27, 2025
Posted by: Drywater2k
from Tyler, Texas
Expertise:Expert
The best phone I've ever had. Was a Google Pixel user but I switched over to Samsung a few years back. I have been a longtime Samsung user since, started with the S23 Ultra, S24 Ultra, Z Fold6 (previous favorite phone), S25 Ultra, and now the Fold7. Simply a great user experience. The front screen is bright and vibrant. I use the front screen about 80% of the time. When I use the unfolded phone, it is a joy and an awesome media consumption tablet. I do not notice the crease. I also do not miss the S-Pen, which I very rarely used in every other Samsung phone. The camera is on par with the S25 Ultra. The battery is good. One feature that I truly love is its bluetooth functionality with third party apps like RingCentral, which I use for work. I am able to answer that directly from my car bluetooth controls without having to fumble around on the phone. 100% recommend. Also recommend getting the Spigen case for it. Very sturdy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 27, 2026
Hello and thank you Drywater2k
We’re excited that you’re enjoying your Galaxy Z Fold7! Designed with intention, it beautifully complements your lifestyle. With a wider display and more screen area than ever before, we appreciate your choice of innovation with Samsung. Thank you for being a valued customer!
-Ty
Samsung Support
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Samsung Community
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We’re excited that you’re enjoying your Galaxy Z Fold7! Designed with intention, it beautifully complements your lifestyle. With a wider display and more screen area than ever before, we appreciate your choice of innovation with Samsung. Thank you for being a valued customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Brianepwings
from Michigan
Verified Purchase:Yes
Phone has plenty of storage and power to do anything you need. Great display and video quality. Playing games on the large screen is amazing. Love the option to use as a regular phone on the outside screen.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 27, 2026
Hi Brianepwings,
The Galaxy Z Fold7's versatility is what sets it apart. With its spacious inner display combined with a practical outer screen, it provides flexibility for gaming, streaming, and everyday tasks. We are glad to hear that the performance and storage are meeting your needs. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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The Galaxy Z Fold7's versatility is what sets it apart. With its spacious inner display combined with a practical outer screen, it provides flexibility for gaming, streaming, and everyday tasks. We are glad to hear that the performance and storage are meeting your needs. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Sunny
from New jersey
Verified Purchase:Yes
It's great price and great phone exallnt experience love ❤️ this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, March 5, 2026
Hey Sunny,
Thank you for your wonderful feedback! Devices like the Galaxy Z Fold7 thrive because of amazing users like you. We’re honored to have you on this journey. Discover more with Galaxy. Thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your wonderful feedback! Devices like the Galaxy Z Fold7 thrive because of amazing users like you. We’re honored to have you on this journey. Discover more with Galaxy. Thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US