Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,584 Reviews)
Rating breakdown 6,584 reviews
5 Stars
5,448
4 Stars
819
3 Stars
173
2 Stars
47
1 Star
97
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: Alfonso
from Bakersfield, California
Verified Purchase:Yes
Really great, well done phone really light and fits great in my hand
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 24, 2026
Hello Alfonso,
Thank you for your feedback. We’re happy the Galaxy Z Fold7 fits well in your hand and provides a great experience. Its lightweight design and high-quality build are made to enhance both work and daily use. We value your loyalty as a Samsung customer.
-Ty
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Thank you for your feedback. We’re happy the Galaxy Z Fold7 fits well in your hand and provides a great experience. Its lightweight design and high-quality build are made to enhance both work and daily use. We value your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
The actual performance is pretty good
on March 13, 2026
Posted by: THEgoat
[This review was collected as part of a promotion.] Phone is mostly ok, except I can no looney longer use the big screen it came loose about 6 months in. The center for just crinkles now. I do enjoy the Galaxy Ai though.
Value
2
Response from Samsung USBy R&R, March 15, 2026
Hi THEgoat,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold lineup provides a unique experience within the Galaxy ecosystem by combining powerful performance, a large, immersive display, and intelligent Galaxy AI features. It offers the flexibility to use the bigger screen for productivity, media, and multitasking, while still ensuring the convenience of a compact device when folded. We appreciate you being a valued member of the Samsung community.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold lineup provides a unique experience within the Galaxy ecosystem by combining powerful performance, a large, immersive display, and intelligent Galaxy AI features. It offers the flexibility to use the bigger screen for productivity, media, and multitasking, while still ensuring the convenience of a compact device when folded. We appreciate you being a valued member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Z fold 7
on March 14, 2026
Posted by: Andland
[This review was collected as part of a promotion.] The Galaxy Z fold 7 imo is an awesome device. It's Galaxy AI features are helpful. Also it is the thinnest of the fold series to come so it doesn't feel bulky in your pocket even with a thinner case. I was skeptical coming from another phone company about the picture quality. I use my video and camera a lot when traveling but after taking a vacation my pictures came out great. The daily use for the inner screen is not as much as I thought. But when using for entertainment or multitasking it is amazing. Also the volume is not bad for a thin phone. I am going to have this phone for a while. Excited to see what unfolds in the next fold series.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone .. Miss the S-Pen
on March 29, 2026
Posted by: EverythingSamsung2026
[This review was collected as part of a promotion.] This phone is amazing, I have now had the 5,6 and now 7. Major difference with the main camera sensor at 200MP. Processor is fast, battery life is adequate, could be better. Really miss the S-Pen which could come back on the 8. Very light, but very durable. Outer screen is very useful and the inner screen is like having a mini tablet. Speakers are okay, not the greatest, but they do the job. Pair them with the Samsung Buds Pro 3. This phone is an AI beast, I use it daily, and its made my job so much easier.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this foldable
on April 11, 2026
Posted by: BatKing80
[This review was collected as part of a promotion.] This foldable is great. It's fast I love the cameras I especially love big screen when unfolded. Great for multitasking as well. Love Dex especially when I connect it to the TV. I gave it a 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cool phone, when it's working
on April 11, 2026
Posted by: Anonymous
from Indiana
Expertise:Intermediate
Less than one month, my center screen, he stopped working for no reason, never dropped no cracks.Etc. having a hard time with samsung to stand by in there.90 day guarantee? So besides having to pay an insurance claim to get issue fixed., cool phone.
When it's working properly!
When it's working properly!
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R, April 13, 2026
Hi Jahendrix,
Thank you for sharing your experience with the Galaxy Z Fold7. When everything works well, the Z Fold7 truly impresses with its large center display and versatility.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. Additionally, we offer Samsung Care+ on eligible devices, which provides extended protection and additional support.
If you would like to learn more about your warranty options, please contact our Samsung Support Team. Your feedback underscores the importance of consistent daily use. Thank you for being a valued Samsung customer.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. When everything works well, the Z Fold7 truly impresses with its large center display and versatility.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. Additionally, we offer Samsung Care+ on eligible devices, which provides extended protection and additional support.
If you would like to learn more about your warranty options, please contact our Samsung Support Team. Your feedback underscores the importance of consistent daily use. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Total productivity design failure: Fold-7
on April 27, 2026
Posted by: CajunCounselor61
[This review was collected as part of a promotion.] I use my Samsung device for everything. I use it for work especially when grading papers for my Masters and doctors level students. However, the new Fold 7 does not meet up to my needs like the previous models did. When Samsung took the pen away from the phone, they took the productivity away as well. I think it was an experiment that really failed but they didn't tell their customers beforehand. Had I known that the s pen was not included with the Galaxy Fold 7, I would not have purchased it and would have kept my older Fold 5 device. My experience left me feeling betrayed and misled. Samsung knew this but did not provide the information up front. This phone is not a good phone for productivity. It is good for streaming, website searches, etc. It's really good for those that have trouble with their vision and need a bigger screen. Every single Galaxy Fold series phone I have owned has been replaced on several occasions due to glitches and or cracked screens. Not from falling, but from using it as designed. As an example, opening up the phone. If a crack develops within the seam of the fold, it's your fault. You damaged it. Samsung will not admit to the well-known and documented problem. I have only owned the Samsung Fold 7 for about a year. It usually happens within 1-2 years of use. Due to the expense of this phone, one would assume it would have better quality assurance. That's my honest review. Without a major change happening, I will choose another company and device.
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hiya CajunCounselor61,
You shared a thoughtful perspective on your experience with the Galaxy Z Fold7, particularly regarding its productivity features. Foldable devices are designed to provide a larger workspace in your hands, and many users appreciate their flexibility for multitasking and reading. Your feedback underscores the importance of these productivity tools in everyday use.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add Samsung Care+ coverage to eligible devices, providing extended protection and additional support.
We are here to help and would love to address any concerns you may have. Additionally, we have resources for repair locations, such as uBreakiFix, which can offer further education on your device and guidance on how to care for it.
Thank you for your long-standing loyalty to Samsung. We look forward to assisting you!
Mobile walk-in repair service
https://www.youtube.com/watch?v=4LcIpWXuMd8
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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You shared a thoughtful perspective on your experience with the Galaxy Z Fold7, particularly regarding its productivity features. Foldable devices are designed to provide a larger workspace in your hands, and many users appreciate their flexibility for multitasking and reading. Your feedback underscores the importance of these productivity tools in everyday use.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add Samsung Care+ coverage to eligible devices, providing extended protection and additional support.
We are here to help and would love to address any concerns you may have. Additionally, we have resources for repair locations, such as uBreakiFix, which can offer further education on your device and guidance on how to care for it.
Thank you for your long-standing loyalty to Samsung. We look forward to assisting you!
Mobile walk-in repair service
https://www.youtube.com/watch?v=4LcIpWXuMd8
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 30, 2026
Posted by: KASSY
Excellent performance, durability, great and quality pictures
Written by a customer while visiting Samsung US