Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,184 Reviews)
Rating breakdown 7,184 reviews
5 Stars
5,914
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: J Green
from Kentucky
Verified Purchase:Yes
Very light weight, smaller than a Galaxy and very easy to use. Great for when you need more screen for documents and browsers and games.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 27, 2026
Hey J Green,
Thank you for sharing your experience with the Galaxy Z Fold7. Its lightweight design and compact form make it convenient for daily use, while the large inner screen offers versatile options for documents, browsing, and gaming. Feedback like yours highlights how the Fold7 adapts seamlessly to various needs during the day. We appreciate you choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Its lightweight design and compact form make it convenient for daily use, while the large inner screen offers versatile options for documents, browsing, and gaming. Feedback like yours highlights how the Fold7 adapts seamlessly to various needs during the day. We appreciate you choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Scott
from Virginia
Verified Purchase:Yes
Picture quality is great.
Functionality is exceptional
Functionality is exceptional
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hi Scott,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The device offers outstanding picture quality and smooth performance, both essential parts of the Fold experience, enabling everything from capturing moments to multitasking effortlessly. We're glad these features made a positive impression during your use. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The device offers outstanding picture quality and smooth performance, both essential parts of the Fold experience, enabling everything from capturing moments to multitasking effortlessly. We're glad these features made a positive impression during your use. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Care
from NJ
Verified Purchase:Yes
Great form factor but battery life, charging speed, and alright cameras kept me from keeping the phone.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R, January 8, 2026
Hey Care,
Thank you for sharing your feedback on the Galaxy Z Fold7. Its design provides flexibility, with a larger immersive screen perfect for productivity, entertainment, and multitasking. We appreciate your concerns about battery life. The Galaxy Z Fold7 features a 4,400 mAh battery and a Snapdragon 8 Elite processor. With moderate to heavy usage on a full charge, you can expect up to 8 hours of screen time, which can be extended through optimization, modes, and routines. Many Z Series users find the triple rear camera system, featuring a 200MP main sensor, delivers flagship-level photography, enhanced with AI, 8K video recording, and various modes. The Galaxy Z Fold7's innovative design adjusts to different daily needs. Your feedback helps us improve how these features work in real-world use. Thank you for your input and for being a Samsung customer.
Discover the camera features on Galaxy Z Fold7
https://www.samsung.com/us/support/answer/ANS10006879/
-Ty
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Thank you for sharing your feedback on the Galaxy Z Fold7. Its design provides flexibility, with a larger immersive screen perfect for productivity, entertainment, and multitasking. We appreciate your concerns about battery life. The Galaxy Z Fold7 features a 4,400 mAh battery and a Snapdragon 8 Elite processor. With moderate to heavy usage on a full charge, you can expect up to 8 hours of screen time, which can be extended through optimization, modes, and routines. Many Z Series users find the triple rear camera system, featuring a 200MP main sensor, delivers flagship-level photography, enhanced with AI, 8K video recording, and various modes. The Galaxy Z Fold7's innovative design adjusts to different daily needs. Your feedback helps us improve how these features work in real-world use. Thank you for your input and for being a Samsung customer.
Discover the camera features on Galaxy Z Fold7
https://www.samsung.com/us/support/answer/ANS10006879/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on January 7, 2026
Posted by: Amiri
I’m honestly pretty disappointed with the Samsung Z7 Fold. Initially, it seemed like a really promising device, but the foldable screen just didn’t hold up at all. After about a month, it cracked for no reason—no bumps, no drops, just normal use. For a phone at this price point, I expected a lot more durability. Instead, it ended up feeling like a pretty expensive piece of “garbage.” A screen that fails this quickly without any obvious cause just isn’t worth it
Response from Samsung USBy R&R, January 8, 2026
Greetings Amiri,
Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from San Pablo CA
Verified Purchase:Yes
I really like the zfold 7. I like the bigger screen. I like how thin it is it fits my cell phone holder in my car when unfolded just fine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hi Jeryl Landers,
Thank you for sharing your experience with the Galaxy Z Fold7. The slim profile and large display are designed to provide flexibility without sacrificing portability, whether at home or on the go. It’s great to hear how well the unfolded screen fits seamlessly into your daily routine, even when you're on the move. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. The slim profile and large display are designed to provide flexibility without sacrificing portability, whether at home or on the go. It’s great to hear how well the unfolded screen fits seamlessly into your daily routine, even when you're on the move. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: GiGi
from North Carolina
Verified Purchase:Yes
I really enjoy using this phone I love that it opens to a bigger screen
It was very easy ro adjust to. Setup was super easy
I definitely recommend this phone.I am very pleased with my purchase
It was very easy ro adjust to. Setup was super easy
I definitely recommend this phone.I am very pleased with my purchase
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hi GiGi,
Thank you for sharing your experience with the Galaxy Z Fold7. Ease of setup with Smart Switch and quick adjustments are key to making a new device feel comfortable right away. The Z Fold7 is designed to feel intuitive from the start, and it’s great to hear how naturally it fit into your routine. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Ease of setup with Smart Switch and quick adjustments are key to making a new device feel comfortable right away. The Z Fold7 is designed to feel intuitive from the start, and it’s great to hear how naturally it fit into your routine. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Alex
from Boston
Verified Purchase:Yes
The phone does not 2 nano SIM cards. Only one nano SIM and one eSIM
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, January 7, 2026
Hi Alex,
Thank you for sharing details about the Galaxy Z Fold7. Flexible connectivity options are vital for staying connected both at work and in personal life. Moving from a SIM card to an eSIM simplifies mobile connectivity on your Samsung Galaxy device. The Galaxy Z Fold7 is built to support modern SIM technology while keeping its sleek foldable design and strong multitasking features, ensuring optimal connectivity. As the tech industry shifts away from bulky devices and extra hardware, we aim to keep offering innovative options for users. Learn more about eSIM setup and benefits by reading the linked online article below. Feedback like yours highlights how device features improve everyday convenience. Thank you for choosing Samsung.
SIM cards for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001619/
-Ty
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Thank you for sharing details about the Galaxy Z Fold7. Flexible connectivity options are vital for staying connected both at work and in personal life. Moving from a SIM card to an eSIM simplifies mobile connectivity on your Samsung Galaxy device. The Galaxy Z Fold7 is built to support modern SIM technology while keeping its sleek foldable design and strong multitasking features, ensuring optimal connectivity. As the tech industry shifts away from bulky devices and extra hardware, we aim to keep offering innovative options for users. Learn more about eSIM setup and benefits by reading the linked online article below. Feedback like yours highlights how device features improve everyday convenience. Thank you for choosing Samsung.
SIM cards for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001619/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy z7fold
on January 6, 2026
Posted by: chriscash
I want to unlock mine Samsung z7 I lost the password and the pain and I can't remember my Samsung will live but I still have my irm number
Response from Samsung USBy R&R, February 12, 2026
Greeting chriscash,
Thank you for sharing your experience with your Galaxy Z Fold7. We understand how important secure access is for protecting your personal data and keeping your device safe. Samsung's security features are designed to offer strong protection and reliable recovery options when needed. It can be frustrating to be rerouted during sign-in when you don't have access to your device. To improve security, Samsung accounts now require two-step verification, adding extra steps during login. While this improves security, it can also make sign-in more complex. If you are sure your email and password are correct but still cannot access your account, try using the Find ID or Reset Password options on Samsung.com. Alternatively, you can attempt to log in with your Google credentials or a QR code if you set it up beforehand. Please refer to the additional sections in this guide for details on two-step verification. For more troubleshooting tips and solutions tailored to your situation, visit the online guide linked below. You can also contact our Samsung Support Team for further help. We are here to assist you and look forward to resolving your issue. Thank you for choosing Samsung.
Trouble signing in to Samsung account
https://www.samsung.com/us/support/troubleshoot/TSG10001565/
-Ty
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Thank you for sharing your experience with your Galaxy Z Fold7. We understand how important secure access is for protecting your personal data and keeping your device safe. Samsung's security features are designed to offer strong protection and reliable recovery options when needed. It can be frustrating to be rerouted during sign-in when you don't have access to your device. To improve security, Samsung accounts now require two-step verification, adding extra steps during login. While this improves security, it can also make sign-in more complex. If you are sure your email and password are correct but still cannot access your account, try using the Find ID or Reset Password options on Samsung.com. Alternatively, you can attempt to log in with your Google credentials or a QR code if you set it up beforehand. Please refer to the additional sections in this guide for details on two-step verification. For more troubleshooting tips and solutions tailored to your situation, visit the online guide linked below. You can also contact our Samsung Support Team for further help. We are here to assist you and look forward to resolving your issue. Thank you for choosing Samsung.
Trouble signing in to Samsung account
https://www.samsung.com/us/support/troubleshoot/TSG10001565/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US