Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,179 Reviews)
Rating breakdown 7,179 reviews
5 Stars
5,909
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: SKSK
from Colorado
Expertise:Expert
Verified Purchase:Yes
Didn't find anything exceptional. Battery life, camera, screen resolution, everything is just mediocre. I was expecting much better performance at this price.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R, January 12, 2026
Hello SKSK,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Foldable smartphones aim to merge productivity, entertainment, and flexibility in a single device. The Galaxy Z Fold7 offers many features to explore, such as AI photo editing, finding content with Circle to Search, and translating live conversations with Interpreter. Additionally, Google Gemini can launch apps when set as your voice assistant. Its significantly thinner and lighter design makes it comfortable to hold, with a wider 6.5-inch cover screen that unfolds into an 8-inch display. The 200MP camera, immersive multitasking screen, and 4,400mAh battery support up to 8 hours of continuous use. User feedback on battery life, camera quality, and display helps assess how well these features balance for a premium experience. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Foldable smartphones aim to merge productivity, entertainment, and flexibility in a single device. The Galaxy Z Fold7 offers many features to explore, such as AI photo editing, finding content with Circle to Search, and translating live conversations with Interpreter. Additionally, Google Gemini can launch apps when set as your voice assistant. Its significantly thinner and lighter design makes it comfortable to hold, with a wider 6.5-inch cover screen that unfolds into an 8-inch display. The 200MP camera, immersive multitasking screen, and 4,400mAh battery support up to 8 hours of continuous use. User feedback on battery life, camera quality, and display helps assess how well these features balance for a premium experience. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 11, 2026
Posted by: Luv2shop
Great features and batteries i simple love thisvphone
Response from Samsung USBy R&R, January 26, 2026
Hello Luv2shop,
Thank you for sharing your experience. Galaxy Z Fold7 brings together advanced features and dependable battery performance to support productivity and entertainment throughout the day. It is great to hear how these elements stand out. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience. Galaxy Z Fold7 brings together advanced features and dependable battery performance to support productivity and entertainment throughout the day. It is great to hear how these elements stand out. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Bhavin
from Edison, NJ
Expertise:Expert
Verified Purchase:Yes
I am so blown away after making a switch from Z fold 3 to Z fold 7. It's a marvelous piece of art.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 16, 2026
Hello Bhavin,
Thank you for sharing your experience upgrading to Galaxy Z Fold7. Improvements in design and performance aim to enhance the Fold experience with each new generation. Your feedback shows how these updates can make the device feel both innovative and refined. We appreciate you being a Samsung customer.
-Ty
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Thank you for sharing your experience upgrading to Galaxy Z Fold7. Improvements in design and performance aim to enhance the Fold experience with each new generation. Your feedback shows how these updates can make the device feel both innovative and refined. We appreciate you being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Jess
Verified Purchase:Yes
Love it but screen is glitching for no reason with keyboard menu blinking sometimes.
Response from Samsung USBy R&R, January 13, 2026
Greetings Jess,
Thank you for sharing your experience with the Galaxy Z Fold7. Foldable displays are designed to enhance multitasking, productivity, and immersive viewing in a unique form factor. If you notice your device screen glitching unexpectedly, it may be a sign to update your software or apps. Software updates serve as maintenance for your device, helping to ensure everything runs smoothly, improving the user interface, boosting security, and fixing minor bugs. We recommend installing updates whenever they are available to keep your device operating at its best. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then scroll to and select Software update or System updates. Labels may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it usually starts downloading automatically, or you may need to tap Download now. Once the download finishes, follow the on-screen instructions to install the update. For more information, refer to our online resource linked below. Your feedback on on-screen interactions highlights the importance of smooth performance, especially when using features like the keyboard and multitasking tools that make foldables unique. Thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/#:~:text=Software%20update%20via%20Smart%20Switch,and%20then%20select%20Device%20information.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Foldable displays are designed to enhance multitasking, productivity, and immersive viewing in a unique form factor. If you notice your device screen glitching unexpectedly, it may be a sign to update your software or apps. Software updates serve as maintenance for your device, helping to ensure everything runs smoothly, improving the user interface, boosting security, and fixing minor bugs. We recommend installing updates whenever they are available to keep your device operating at its best. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then scroll to and select Software update or System updates. Labels may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it usually starts downloading automatically, or you may need to tap Download now. Once the download finishes, follow the on-screen instructions to install the update. For more information, refer to our online resource linked below. Your feedback on on-screen interactions highlights the importance of smooth performance, especially when using features like the keyboard and multitasking tools that make foldables unique. Thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/#:~:text=Software%20update%20via%20Smart%20Switch,and%20then%20select%20Device%20information.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from IL
Expertise:Expert
Verified Purchase:Yes
Phone is durable, screens are beautiful, great battery life.
Features
5
Performance
5
Value
4
Response from Samsung USBy R&R, January 26, 2026
Hi Todd Reaska,
Thank you for your feedback. The Galaxy Z Fold7 is built for durability, offers stunning displays, and has reliable battery life, providing a comprehensive experience for everyday use. We're glad to hear these features meet your needs. We appreciate your support for Samsung.
-Ty
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Thank you for your feedback. The Galaxy Z Fold7 is built for durability, offers stunning displays, and has reliable battery life, providing a comprehensive experience for everyday use. We're glad to hear these features meet your needs. We appreciate your support for Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on January 9, 2026
Posted by: Amiri
I’m honestly pretty disappointed with the Samsung Z7 Fold. Initially, it seemed like a really promising device, but the foldable screen just didn’t hold up at all. After about a month, it cracked for no reason—no bumps, no drops, just normal use. For a phone at this price point, I expected a lot more durability. Instead, it ended up feeling like a pretty expensive piece of “garbage.” A screen that fails this quickly without any obvious cause just isn’t worth it.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, January 12, 2026
Good day Amiri,
Thanks for sharing your experience with the Galaxy Z Fold7. It features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is thinner and lighter. The inner display has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and high-elasticity adhesive, tested for daily use. The Armor Flex Hinge is 27% thinner and 43% lighter but still durable enough for the rated folds. Feedback on screen longevity highlights the need for resilience and consistency in everyday use of foldable devices. Samsung products are covered against manufacturing defects for 12 months, with options to extend coverage through Samsung Care+. Contact our Samsung Support Team for warranty details and Care+ enrollment. We look forward to assisting you and thank you for choosing Samsung.
-Ty
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Thanks for sharing your experience with the Galaxy Z Fold7. It features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is thinner and lighter. The inner display has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and high-elasticity adhesive, tested for daily use. The Armor Flex Hinge is 27% thinner and 43% lighter but still durable enough for the rated folds. Feedback on screen longevity highlights the need for resilience and consistency in everyday use of foldable devices. Samsung products are covered against manufacturing defects for 12 months, with options to extend coverage through Samsung Care+. Contact our Samsung Support Team for warranty details and Care+ enrollment. We look forward to assisting you and thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Ishaque
Expertise:Expert
Verified Purchase:Yes
It is a decent phone however I think it needs couple more years still. Some of the apps like Instagram and others look very zoomed in and it doesn't display things on the screen properly.
The resolution need to be fixed
The resolution need to be fixed
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, January 12, 2026
Hi Ishaque,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Foldable devices offer a unique design that supports multitasking, immersive viewing, and larger screen experiences. Your feedback about app scaling and visual display highlights the importance of software optimization in showcasing the innovative display features of foldable technology. The Samsung Galaxy Z Fold manages app scaling with built-in options available in Settings > Display > Full screen apps for adjusting ratio (16:9; 4:3). There are some methods you can try on your Galaxy Z Fold7 Cover screen to improve resolution. Please see our detailed online article linked below, which provides troubleshooting steps and tips to enhance scaling and app rendering. We appreciate your time in leaving a review. Thank you for being a Samsung customer.
Tips for using Galaxy Z Fold7 Cover screen and main screen
https://www.samsung.com/us/support/answer/ANS10006882/
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Foldable devices offer a unique design that supports multitasking, immersive viewing, and larger screen experiences. Your feedback about app scaling and visual display highlights the importance of software optimization in showcasing the innovative display features of foldable technology. The Samsung Galaxy Z Fold manages app scaling with built-in options available in Settings > Display > Full screen apps for adjusting ratio (16:9; 4:3). There are some methods you can try on your Galaxy Z Fold7 Cover screen to improve resolution. Please see our detailed online article linked below, which provides troubleshooting steps and tips to enhance scaling and app rendering. We appreciate your time in leaving a review. Thank you for being a Samsung customer.
Tips for using Galaxy Z Fold7 Cover screen and main screen
https://www.samsung.com/us/support/answer/ANS10006882/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Pam Elrod
from Clinton Tn
Expertise:Intermediate
Verified Purchase:Yes
He loves it so much so that he is ready for an upgrade already.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hey Pam Elrod,
Thank you for sharing this wonderful feedback on the Galaxy Z Fold7. The Fold7 is designed to impress from the moment it’s in your hand, combining premium craftsmanship with powerful performance. It’s great to hear how much it’s being enjoyed and how quickly it’s become a favorite device. thank you for choosing Samsung.
-Ty
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Thank you for sharing this wonderful feedback on the Galaxy Z Fold7. The Fold7 is designed to impress from the moment it’s in your hand, combining premium craftsmanship with powerful performance. It’s great to hear how much it’s being enjoyed and how quickly it’s become a favorite device. thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US