Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.8
(3,935 Reviews)
Rating breakdown 3,935 reviews
5 Stars
3,311
4 Stars
454
3 Stars
86
2 Stars
21
1 Star
63
87%of customers recommend this product.
(
400 out of
458)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: GregOnWheels
from Naples, FL
Expertise:Expert
Verified Purchase:Yes
To open the Z Fold is very difficult... I'm very disappointed about that and the fact that it is very difficult to type while the phone is closed. The sensor touch must be "off" or something because sometimes I have to touch the app icon or the letter I'm typing 5 to 10 times to get a response.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, Greg. We understand that getting used to a new phone can take some time, and we appreciate your feedback regarding the phone being a little difficult to open for you. For the touch response challenges, we recommend powering off your phone and turning it back on to see if that helps. It’s also a good idea to ensure your phone is running the latest software update, as this can improve performance. If this continues, please check the link provided for more troubleshooting options. If you still need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
best phone on the market
on September 20, 2025
Posted by: Jrdallas
[This review was collected as part of a promotion.] great phone not bulky at all like you might think
conversation starter everytime you flip it open
Foldable screen looks great can't even tell at the fold also makes you 4x more efficient being able too look at 4 different things on one screen lol (ex. watching 2 different charts while actively looking at the news and asking J.A.RV.I.S AKA Galaxy A.I too elxplain something too you
10/10 would recommend
•Aesthetic 9/10: (doesn't sit flat because camera sticks out or would be a 10 for me)
•camera: 8/10
•Quality/feel: 10/10
•battery life: 10/10
•display:10/10
conversation starter everytime you flip it open
Foldable screen looks great can't even tell at the fold also makes you 4x more efficient being able too look at 4 different things on one screen lol (ex. watching 2 different charts while actively looking at the news and asking J.A.RV.I.S AKA Galaxy A.I too elxplain something too you
10/10 would recommend
•Aesthetic 9/10: (doesn't sit flat because camera sticks out or would be a 10 for me)
•camera: 8/10
•Quality/feel: 10/10
•battery life: 10/10
•display:10/10
CONS:
•everyone!! wants too see your phone
•must have case too sit flat
•no smart pen (dropped the ball on that one samsung)imo
•everyone!! wants too see your phone
•must have case too sit flat
•no smart pen (dropped the ball on that one samsung)imo
Value
5
Written by a customer while visiting Samsung US
Posted by: Joey
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
The trade-in process was incredibly easy. The 30% military discount was appreciated. I will definitely utilize Samsung's trade-in program in the future to upgrade to my next device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Samsung Fold 7 is a good size and very accessi
on September 22, 2025
Posted by: SamsungCH
[This review was collected as part of a promotion.] AI helps you translate, helps you search for things and gives you answers to your questions.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing design.
on September 22, 2025
Posted by: Dramz1986
[This review was collected as part of a promotion.] The design is impeccable never seen or used a machine like this ever. The AI capabilities are out of the movies. Love the features of erasing unwanted things in pictures. Overall I give this phone a 9.8 out of 10 it cannot get better than this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The external screen is usable now
on September 22, 2025
Posted by: Pdcoolie
[This review was collected as part of a promotion.] Internal and external displays are equally usable compared to fold 6. The AI features are there but I do not tend to use them as often for now except for circle to search...... And they are internally included as well, like searching for settings with simple text. Maybe I will try live translation when I visit another country.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Husband absolutely loves!
on September 23, 2025
Posted by: SamsungT3chLuv
[This review was collected as part of a promotion.] His last one went through a motorcycle accident with him and survived while sliding out of his front pocket that was made while sliding on the asphalt. He was so impressed his ohine took the wreck so well, just a few scrapes. He is now a lifer woth the folds. I recently introduced him to AI and he's been like a kid playing woth all of the different options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally a bigger front panel and wow thin!
on September 24, 2025
Posted by: Maclas
[This review was collected as part of a promotion.] For years, the story of the Samsung Galaxy Fold has been one of incredible innovation, but always with a small "but." It's an amazing tablet that folds into a phone, but the crease is there. It's a productivity powerhouse, but the cameras aren't quite flagship level. It's the future, but it's a bit thick.
With the Galaxy Z Fold 7, Samsung has eliminated the buts. This isn't just the best foldable phone on the market; it's arguably one of the best smartphones ever made, period. Galaxy AI gets used every day. Thinner than a Galaxy S25 while folded!
With the Galaxy Z Fold 7, Samsung has eliminated the buts. This isn't just the best foldable phone on the market; it's arguably one of the best smartphones ever made, period. Galaxy AI gets used every day. Thinner than a Galaxy S25 while folded!
Value
5
Written by a customer while visiting Samsung US