Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,161 Reviews)
Rating breakdown 7,161 reviews
5 Stars
5,894
4 Stars
935
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: Tiffany
from New Jersey
Verified Purchase:Yes
I just got my phone about a month ago and it keeps hard shutting off, often while I am using it. Hope I can get a replacement.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R, February 26, 2026
Hey Tiffany,
Thank you for reaching out to us about your Galaxy Z Fold7. We understand that it can be frustrating when your device is not performing as expected. Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty, specific to each product.
You also have the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For eligible devices, we partner with uBreakiFix as an authorized repair service. You can take your device to any of the 600 locations across the U.S. for repairs.
For more details, please contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for reaching out to us about your Galaxy Z Fold7. We understand that it can be frustrating when your device is not performing as expected. Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty, specific to each product.
You also have the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For eligible devices, we partner with uBreakiFix as an authorized repair service. You can take your device to any of the 600 locations across the U.S. for repairs.
For more details, please contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Idaho
Verified Purchase:Yes
I’ve been an early adopter of Samsung’s foldables and have owned every version of both the Fold and the Flip. Each generation has improved, but the Fold 7 is the first one that truly feels refined.
The hinge is noticeably tighter and more confidence-inspiring, and the slimmer profile makes a bigger difference than I expected. Closed, it feels natural in the hand, not bulky, not awkward. Open, it feels like a serious productivity tool.
For the first time, I don’t feel like I’m carrying a cool piece of tech that I need to be careful with. It feels durable. Purpose-built. Like a device designed to be used hard, not admired gently.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 26, 2026
Hi there Spud,
We're excited to hear that you're enjoying your Galaxy Z Fold7! This device has been designed to enhance your everyday experiences with outstanding performance and a sleek design. We're glad you're noticing improvements over previous generations as we continue to innovate in our Galaxy Z Fold series to improve usability.
The slimmer design, more immersive display, and a more durable hinge that allows for a secure snap closure make it pocket-friendly too! Here’s to staying productive. We truly value your feedback. Thank you for being a part of the Samsung journey. Shine bright with Samsung!
-Ty
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We're excited to hear that you're enjoying your Galaxy Z Fold7! This device has been designed to enhance your everyday experiences with outstanding performance and a sleek design. We're glad you're noticing improvements over previous generations as we continue to innovate in our Galaxy Z Fold series to improve usability.
The slimmer design, more immersive display, and a more durable hinge that allows for a secure snap closure make it pocket-friendly too! Here’s to staying productive. We truly value your feedback. Thank you for being a part of the Samsung journey. Shine bright with Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Fold Yet
on February 24, 2026
Posted by: Travis
from Folsom, Ca
Expertise:Expert
I was on the fence about upgrading to the 7 for some time. It wasn't until I actually held one in person that I realized what a complete game changer it was from the previous models. The slimmed down form factor with the wider front screen make this great to use in either folded or unfolded mode. The versitility of features would make it truly hard to go back to a non foldable phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R, February 25, 2026
Hey there Travis,
Thank you for sharing your experience. It's wonderful to hear how the Galaxy Z Fold7 has made a strong impression with its slim design, larger Flex cover display, and foldable features. It's great that you value how it boosts both productivity and everyday convenience. We're happy to have you as part of the Samsung family.
-Ty
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Thank you for sharing your experience. It's wonderful to hear how the Galaxy Z Fold7 has made a strong impression with its slim design, larger Flex cover display, and foldable features. It's great that you value how it boosts both productivity and everyday convenience. We're happy to have you as part of the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Galaxy
from Houston
Verified Purchase:Yes
Battery is still an issue. It will last about a day in power-saving mode, otherwise, it's difficult. Constant use will only get you half a day, and when connected to all kinds of Bluetooth devices like Android Auto and a watch, it's way less than half a day.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R, February 24, 2026
Hey Galaxy,
Thank you for sharing your experience. The Galaxy Z Fold7 is built for powerful multitasking, immersive displays, and seamless device connectivity. It's great to hear your perspective, as it highlights how people really use their devices. For tips on extending your Galaxy Fold7's battery life, please see the linked article below. We appreciate you being a valued member of the Samsung community.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
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Thank you for sharing your experience. The Galaxy Z Fold7 is built for powerful multitasking, immersive displays, and seamless device connectivity. It's great to hear your perspective, as it highlights how people really use their devices. For tips on extending your Galaxy Fold7's battery life, please see the linked article below. We appreciate you being a valued member of the Samsung community.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Alfonso
from Bakersfield, California
Verified Purchase:Yes
Really great, well done phone really light and fits great in my hand
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 24, 2026
Hello Alfonso,
Thank you for your feedback. We’re happy the Galaxy Z Fold7 fits well in your hand and provides a great experience. Its lightweight design and high-quality build are made to enhance both work and daily use. We value your loyalty as a Samsung customer.
-Ty
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Thank you for your feedback. We’re happy the Galaxy Z Fold7 fits well in your hand and provides a great experience. Its lightweight design and high-quality build are made to enhance both work and daily use. We value your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Horn
from California
Expertise:Intermediate
Verified Purchase:Yes
screen phone have line when fold . i can show u video
Features
4
Design
5
Value
3
Response from Samsung USBy R&R, February 24, 2026
Hello Horn,
Thank you for sharing your experience. The Galaxy Z Fold7 features advanced foldable display technology for a smooth, immersive view and supports daily flexibility. If you see lines on your display, we suggest visiting an authorized repair shop like uBreakiFix for an assessment. They'll examine your device to determine the best next steps. Please note that Samsung guarantees its products with a warranty covering manufacturing defects in materials and craftsmanship. This warranty lasts 12 months from the purchase date, as specified for each item. During this period, you can have peace of mind knowing your device's quality and performance are protected, reflecting Samsung's reliability. We appreciate your support and look forward to helping you as a valued member of the Samsung family.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience. The Galaxy Z Fold7 features advanced foldable display technology for a smooth, immersive view and supports daily flexibility. If you see lines on your display, we suggest visiting an authorized repair shop like uBreakiFix for an assessment. They'll examine your device to determine the best next steps. Please note that Samsung guarantees its products with a warranty covering manufacturing defects in materials and craftsmanship. This warranty lasts 12 months from the purchase date, as specified for each item. During this period, you can have peace of mind knowing your device's quality and performance are protected, reflecting Samsung's reliability. We appreciate your support and look forward to helping you as a valued member of the Samsung family.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Scott
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the S24 ultra to the fold 7. I feel next to no difference while using the outer screen and don't see the fold line at all on the inside when it's on. Miss the in screen fingerprint scanner but the one on the power button works fine so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 23, 2026
Hi Scott,
Thank you for sharing your experience with the Galaxy Z Fold7. Its refined outer display, immersive inner screen, and precision engineering are designed to deliver a seamless transition between everyday use and multitasking. The transition of biometric security and usability highlights the focus on thoughtful design and easier access. We appreciate your positive perspective. Thanks for being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. Its refined outer display, immersive inner screen, and precision engineering are designed to deliver a seamless transition between everyday use and multitasking. The transition of biometric security and usability highlights the focus on thoughtful design and easier access. We appreciate your positive perspective. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
My first fold phone is the Fold 7 and I'm pleasantly surprised and have no complaints. Bigger screen when needed, great at multitasking, front screen is great at being a normal phone. Definitely not going back to a slab phone any time soon
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 23, 2026
Hey there Anonymous,
Thank you for sharing your initial experience with the Galaxy Z Fold7. Its expansive display, multitasking capabilities, and versatile design are built to effortlessly support both work and daily activities. We're glad to know it has enhanced your device usage. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your initial experience with the Galaxy Z Fold7. Its expansive display, multitasking capabilities, and versatile design are built to effortlessly support both work and daily activities. We're glad to know it has enhanced your device usage. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US