Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(3,914 Reviews)
Open Ratings Snapshot
Rating breakdown 3,914 reviews
5 Stars
3,295
4 Stars
449
3 Stars
86
2 Stars
21
1 Star
63
87%of customers recommend this product. 
(
400 out of 458
)
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Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
3 out of 5
3
Overheats
on September 6, 2025
Posted by: Anonymous
Verified Purchase:Yes
Cell phone overheats a lot while im charging it and also when i'm using two windows at the same time
Response from Samsung USBy R&R Team, September 8, 2025
We appreciate you taking the time to share your experience with the Galaxy Z Fold7, Alexander. We strive to provide the best experience for our valued customers. Regarding your concern about the phone overheating while charging and using two screens, it’s important to understand that it’s normal for devices to feel warm under these conditions, especially during intensive tasks. To ensure optimal performance, please make sure your phone is updated with the latest software. The Galaxy Z Fold7 is designed to operate within a specific temperature range, and while it may feel warm, this shouldn’t affect its lifespan or performance. If your device continues to overheat significantly, please refer to the guide in the link attached for tips on maintaining a comfortable operating temperature. If this persists, don’t hesitate to reach out to Samsung Support so we can further investigate the matter. Additionally, remember that Samsung offers a 12-month limited warranty for manufacturer defects, and you can opt for Samsung Care+ on eligible devices for extended protection and support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (Overheating)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z-Fold 7 is the best phone I've ever had!
on September 6, 2025
Posted by: Jake R
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
The Z-Fold 7 is the best phone I've ever had! I've had many flagship phones but the Z Fold 7 is the first phone that has exceeded my expectations in a very long time.
I loved my many Note series phones and my S21 Ultra was great but I definitely prefer the Z-Fold form factor. I was impressed by how useful my Z-Fold 4 was and surprised that the size wasn't as cumbersome as I expected. The improvements made later allowed me to be happy with my Z-Fold 5 and and further improvements made me even happier with my Z-Fold 6, but Samsung really hit the mark on the Z-Fold 7 and I can't imagine how they are going to improve it since it's perfect in almost every way possible.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery Drain Alarming
on September 7, 2025
Posted by: Earl
Verified Purchase:Yes
Battery drains too fast. I might have gotten a lemon.
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your feedback about the Galaxy Z Fold7, Earl. We understand that battery life is crucial for your experience, and our goal is for you to enjoy your device to the fullest. The Galaxy Z Fold7 offers impressive battery life, providing you with up to 24 hours of video playback time, which is an hour more than the Galaxy Z Fold6. This improvement was made to keep you connected and entertained without constantly worrying about recharging. To help improve your battery life even further, we will be attaching a couple of helpful links below. If you have any more questions or concerns, please do not hesitate to reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Can never have a phone that doesn't fold ever agai
on September 7, 2025
Posted by: Danny
from Staten Island
Expertise:Expert
Verified Purchase:Yes
Just as smooth as my Fold 6. Would have gotten 5 stars but there isn't much difference between the 6 & 7. Yes its thinner, but I keep mine in a case so that doesn't matter.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your candid feedback on the Galaxy Z Fold7, Danny. We love to see that you decided to make the leap from the Z Fold6 to the Z Fold7. While we agree that the Z Fold6 is a great device, the Z Fold 7 comes packed with a ton of upgrades. We see that you've already noticed that this iteration is thinner and lighter than its predecessors. We want to highlight some camera upgrades we've made. The Galaxy Z Fold7 features a high-resolution 200MP wide-angle camera, which is the same camera found on the Galaxy S25 Ultra. This is a significant improvement compared to the 50MP wide-angle camera on the Galaxy Z Fold6, Z Fold5, and Z Fold4. We hope you continue to explore and learn more about what you can do with the new Z Fold7! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Pros & Cons
on September 8, 2025
Posted by: RyanF2504
from Lancaster, NY
Expertise:Expert
When I first opened the box and turned on the device, I was extremely impressed with the main screen and how thin the overall device is. I am a big fan of the biometric fingerprint scanner on the power button as well. It worked excellent. After having it for a day and a half I am returning it. The front screen for me is much too narrow and everything seemed very squeezed together. I bought it to be used as a regular phone but also to have increased productivity when needed to be opened for any sort of documents, reports, Excel spreadsheets, etc. yesterday when setting it up the battery drained fairly quick, but I attributed that to the extended setup process and how long I had the main screen open. Today just to be sure, I tested it out and found some significant battery related issues. I turned on battery saving mode as well as the dark theme and didn't allow any apps to run in the background. I strictly used the phone over Wi-Fi and had my other S25+ right next to it. Everything that I did on the Z-Fold I also did on the S25+ and never opened up the Z-Fold to use the main screen. After 3 hours, The z-folds battery was down to 68%. My S25+ still had 92%. All updates were completed before I did the comparison. When I opened up the battery setting it said that the biggest consumer of battery power was the One UI operating system. The newest one UI update isn't out yet for the S25+. So either there is a issue with the z-fold device itself and the battery consumption or an issue with the new operating system draining the z fold. Hopefully the S25+ doesn't have the same battery issue when it gets the new update. I was really hoping for the z-fold to be the big game-changer. If the main screen was wider and the battery issue didn't exist, this phone would be the best on the market, by far.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Ryan! We’re glad to see that you were impressed with the main screen and the biometric fingerprint scanner. Regarding your concerns about the screen size and battery life, we understand how important these aspects are for a great experience. The Z Fold7 features a robust 4400 mAh battery designed for efficiency, allowing you to watch videos for up to 24 hours! To enhance your battery life further, we recommend checking out the links we've included at the end of this message. These resources can offer tips to help increase and preserve your battery performance. Also, keeping your device updated with the latest software can make a significant difference by improving functionality and performance. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great way to unfold the phobe
on September 10, 2025
Posted by: DaHari
[This review was collected as part of a promotion.] Great phone that acts as tablet and all the Galaxy AI features are optimized to work with both the screens! 🤩📱✨ #Phone #Tablet #GalaxyAI #Features #Screens
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
Thank you so much for your awesome review of the Galaxy Z Fold7, DaHari! We're excited to see how much you're enjoying its dual functionality as both a phone and a tablet. It’s great to know that you’re finding the Galaxy AI features useful on both screens! Have you had a chance to try out the Camera and screen-sharing features with Gemini? It’s a great way to get help and answers right when you need them. You can share what’s on your screen or even point your camera at something, like an icon. Gemini can recognize it and explain what it does, making it super helpful for exploring your device. We really appreciate your feedback, and if you have any questions or need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the flexibility of my new Z Fold 7
on September 10, 2025
Posted by: BillFromMilwaukee
Verified Purchase:Yes
Counterintuitively, it may be too thin. The lens sticking out makes it wobbly even in a case.
I love the fact I no longer need to carry both my eReader and my phone. When open, it replaces my Kindle.
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Bill! We’re glad to see that you appreciate its convenience, combining the features of an eReader and phone in one device. The Galaxy Z Fold7 is perfect for reading. Whether folded or unfolded, it truly exceeds expectations. With its expanded 21:9 Cover screen, it is easier to hold than ever, and the Main Screen spans an impressive 8 inches, giving you the most expansive screen on a Galaxy phone. We hope you continue to have a great experience with your Z Fold7. If you have any questions or concerns, feel free to reach out to us at Samsung Support. Happy reading! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fabulous
on September 13, 2025
Posted by: SSSandhu
from Clovis CA
Expertise:Expert
Verified Purchase:Yes
New sleek design, light weight, more battery life,
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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