Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,115 Reviews)
Rating breakdown 7,115 reviews
5 Stars
5,853
4 Stars
932
3 Stars
182
2 Stars
50
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
Big Features, Big Screen, Not Bulky
on March 21, 2026
Posted by: Cocoa9
[This review was collected as part of a promotion.] I used the Galaxy full 7 for its numerous amount of features. I love that the screen is so big that there can be different sections for different things that you are doing on your phone as well as pop-up screens. I enjoy making GIFs or making images utilizing Galaxy AI and their photo editing and image creation. Bixby seems to get smarter and smarter but if you don't like Bixby then you can use Google Assistant. I also love that the phone could be very personalized and that there are different features that you can configure and that there are different apps that you can use to modify your phone. I am currently utilizing the Google voice feature to type this entire review. So this device is also able to be utilized hands-free, which is extremely convenient. The high quality big screen and varying levels of sensitive touch allow this phone to be a great resource for watching movies, content, gaming, or video calls. I could rave all day about the features and utilities of and within the Galaxy fold 7 but here is a basic overview of how much I enjoy it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Z-fold 7 is a step back.
on March 21, 2026
Posted by: T D H
I'm an enthusiastic user of the Z-fold 5. As construction superintendent, I'm constantly viewing double sized, detailed engineering drawings using my s-pen, to make notes and modifications on my Z-fold to share with everyone! I can take photos and makes notes with my s-pen about everything!
By leaving s-pen functionality out of the Z-fold 7 you've made it a toy more than a tool.
Response from Samsung USBy R&R, March 23, 2026
Hello T D H,
Thank you for sharing your experience with the Galaxy Z Fold 7. The Fold series continues to combine productivity and innovation with its expansive display and multitasking capabilities. Features like S Pen integration have significantly enhanced how many users interact with their devices. Our goal is to provide optimal productivity through the wider display and additional features, such as Galaxy AI and a more integrated interface. We understand that with each evolution of the series, enhancements may differ from previous versions. We are committed to delivering the innovation that you have come to expect from Samsung. The Fold lineup continues to evolve, supporting both work and creativity. Thank you for being a valued Samsung customer. Thank you for sharing your experience with the Galaxy Z Fold 7. The Fold series continues to combine productivity and innovation with its expansive display and multitasking capabilities. Features like S Pen integration have significantly enhanced how many users interact with their devices. Our goal is to provide optimal productivity through the wider display and additional features, such as Galaxy AI and a more integrated interface. We understand that with each evolution of the series, enhancements may differ from previous versions. We are committed to delivering the innovation that you have come to expect from Samsung. The Fold lineup continues to evolve, supporting both work and creativity. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold 7. The Fold series continues to combine productivity and innovation with its expansive display and multitasking capabilities. Features like S Pen integration have significantly enhanced how many users interact with their devices. Our goal is to provide optimal productivity through the wider display and additional features, such as Galaxy AI and a more integrated interface. We understand that with each evolution of the series, enhancements may differ from previous versions. We are committed to delivering the innovation that you have come to expect from Samsung. The Fold lineup continues to evolve, supporting both work and creativity. Thank you for being a valued Samsung customer. Thank you for sharing your experience with the Galaxy Z Fold 7. The Fold series continues to combine productivity and innovation with its expansive display and multitasking capabilities. Features like S Pen integration have significantly enhanced how many users interact with their devices. Our goal is to provide optimal productivity through the wider display and additional features, such as Galaxy AI and a more integrated interface. We understand that with each evolution of the series, enhancements may differ from previous versions. We are committed to delivering the innovation that you have come to expect from Samsung. The Fold lineup continues to evolve, supporting both work and creativity. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Thinner than my last one
on March 21, 2026
Posted by: IamDucky
[This review was collected as part of a promotion.] The Galaxy AI is more advanced than previous models allowing for world domination, soon.
My Galaxy fold 7 was a replacement for my Galaxy fold 5. I would have been happy with the fold 6 or even the tri-fold, but neither one of those were/are available.
It is a shame that for the price of these phones that they become obsolete after a few years.
My Galaxy fold 7 was a replacement for my Galaxy fold 5. I would have been happy with the fold 6 or even the tri-fold, but neither one of those were/are available.
It is a shame that for the price of these phones that they become obsolete after a few years.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone and all the features!
on March 21, 2026
Posted by: MadaraUchiha
[This review was collected as part of a promotion.] The only thing that i've notice sometimes it is difficult to open the big screen and rarely the big screen turns off for a milisecond or turns green and then comes back, i have no problem with that but maybe its something to take note 🙌
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on March 21, 2026
Posted by: Galaxyuser83
[This review was collected as part of a promotion.] Great watch long lasting battery classy look with metal banc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone glitches on keyboard
on March 21, 2026
Posted by: Galaxyuser
[This review was collected as part of a promotion.] Glitches on keyboard takes forever to text on either app or regular messaging tried resetting and factory reset and still nothing
Value
3
Response from Samsung USBy R&R, March 23, 2026
Hello Galaxyuser,
Thank you for sharing your experience with the Galaxy Z Fold7. The Fold7 is designed to enhance multitasking, communication, and productivity using its larger display. The on-screen keyboard is a crucial component for interacting with your Galaxy phone or tablet, allowing you to reply to messages, search the web, and perform other important tasks.
If your keyboard isn't working or is unresponsive, it's important to resolve the issue quickly. Here are some steps you can take:
1. **Use the Default Keyboard:** Ensure you are using the default Samsung Keyboard.
2. **Clear the Cache:** This can help improve performance.
To clear the keyboard’s cache and data, follow these steps:
- Navigate to **Settings**.
- Tap on **Apps**.
- Tap the sort icon and enable **Show system apps**.
- Select **Samsung Keyboard**.
- Tap **Force stop** and confirm by tapping **OK**.
- On the same screen, select **Storage**.
- Tap **Clear data** and then confirm by tapping **Delete**.
Please note that this action will erase all your keyboard settings, including saved words.
Many Galaxy users also explore customization options to enhance their typing experience. For more information on keeping your keyboard functioning smoothly, please check out the article linked below. Thank you for being a valued member of the Samsung community.
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. The Fold7 is designed to enhance multitasking, communication, and productivity using its larger display. The on-screen keyboard is a crucial component for interacting with your Galaxy phone or tablet, allowing you to reply to messages, search the web, and perform other important tasks.
If your keyboard isn't working or is unresponsive, it's important to resolve the issue quickly. Here are some steps you can take:
1. **Use the Default Keyboard:** Ensure you are using the default Samsung Keyboard.
2. **Clear the Cache:** This can help improve performance.
To clear the keyboard’s cache and data, follow these steps:
- Navigate to **Settings**.
- Tap on **Apps**.
- Tap the sort icon and enable **Show system apps**.
- Select **Samsung Keyboard**.
- Tap **Force stop** and confirm by tapping **OK**.
- On the same screen, select **Storage**.
- Tap **Clear data** and then confirm by tapping **Delete**.
Please note that this action will erase all your keyboard settings, including saved words.
Many Galaxy users also explore customization options to enhance their typing experience. For more information on keeping your keyboard functioning smoothly, please check out the article linked below. Thank you for being a valued member of the Samsung community.
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, lots of features!
on March 21, 2026
Posted by: Ghetitnow
[This review was collected as part of a promotion.] My new Galaxy z fold 7, is an invaluable tool, I use it daily for my personal use and also work. It was quite easy to add and verify most of my accounts when I switched to this phone. Samsung pass made it easy to save my passwords safely. Bringing over all my applications from old phone worked seamlessly. I'm now discovering that I can save my store cards, passwords, and even my boarding pass in samsung wallet, which is very convenient and safe. This phone's new UI is quite intuitive and so many features I'm still learning how to use. I love how I can use the phone closed or opened to answer calls and love all the screen area space to browse through websites, apps, or view videos. The phone camera takes very clear photos and videos even in dim settings and the phone calls are clear and music sounds awesome, oh and the Galaxy AI goes to work and ready when it's needed, which I'm using regularly to keep me informed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone I didn't know I needed and it's amazing!
on March 21, 2026
Posted by: Flossy39648
[This review was collected as part of a promotion.] The ZFold7 is more than I ever imagined it would be. I took a chance at something new and very different and I am not disappointed whatsoever. My husband has always gotten the newest Samsung S whatever is the newest and best and really questioned my choices when he asked which new phone I'd choose if I got one of my choice...I took a long look at several different phone reviews and specs etc. Now, he has been really complimenting mynew Zfold7 and how he can't believe how much he actually loves it even though he just got the newest Galaxy that he pre-ordered just to be the first 😀 Thank you Samsung for making amazing devices for people of all ages and stages of life.
Value
5
Written by a customer while visiting Samsung US