Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,590 Reviews)
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
This phone is amazing!
on September 25, 2025
Posted by: Reddelicious3
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is hands-down the most impressive Samsung phone I’ve ever owned. Its cutting-edge Galazy AI features elevate the entire user experience—from smart multitasking to intuitive photo enhancements. The 200-megapixel camera captures breathtaking detail, making every shot look professional. And the expansive screen? Perfect for streaming Netflix or getting work done on the go. I’ve had countless Samsung devices over the years, but this one sets a new standard. If you're looking for power, innovation, and style in one package, I highly recommend the Z Fold
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera!
on September 26, 2025
Posted by: MynameisJeff
Terrible camera and fold out screen. It has no pen features. The most troublesome part is that the camera is so bad that old cheap phones take better pictures!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, September 29, 2025
Good day MynameisJeff, Thank you for sharing your perspective on your Galaxy Z Fold7! The ultra-sleek, ultra-light design of the Z Fold7 brings innovation without hesitation. With the slimmer structure, features have been streamlined for a more portable feel. The camera on the Z Fold7 is one of the best setups. Capture stunning, high-resolution shots with our powerful 200MP camera, perfectly paired with the ProVisual Engine. A recent addition to the Galaxy Z Fold Series, our 200MP ultra camera complements the Galaxy Z Fold7. Capture the finer points in every scene and let our next-gen ProVisual Engine handle the rest. We appreciate your insights as we look forward to hearing from our users about how we can continue to enhance our products. Thank you for your review. We’re glad to have you as part of the Samsung community. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Abdul
from Dearborn michigan
Verified Purchase:Yes
Text message app don't work if you receive a text I won't show on lock screen nor open screen l. Tried to turn on notifications tried everything but won't work
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R, October 6, 2025
Hello Abdul, \nThank you for sharing your experience with the Galaxy Z Fold7. To receive text message notifications on your main display, verify that your messaging app, like Samsung Messages, has notifications enabled for both the main and cover screens in Settings > Notifications > App notifications. Additionally, ensure your device is updated to the latest software version. If you need further help, contact our Samsung Support Team. We appreciate your review and are glad you've chosen innovation with Samsung. \n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
1
VERY HARD, OUT OF THE BOX USE
on November 12, 2025
Posted by: Carmie 49
from Peoria AZ
Expertise:Expert
This phone is too hard to use out of the box. It needs a comprehensive (for dummies) user guide.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, November 13, 2025
Hello there Carmie 49,
Thank you for sharing your first impression of the Galaxy Z Fold7. This device includes many advanced features right from the start, so it’s understandable that you initially expected something simpler. The Fold series provides numerous multitasking tools, large-screen functions, and Galaxy AI features that become more intuitive the more you use them. As you get familiar with shortcuts, layout options, and optimized apps, you'll find it easier to navigate and customize the device. It adapts to your comfort level and becomes more seamless over time. Below, you’ll find resources to help you explore all the capabilities of your Galaxy Z Fold7 and discover more about the Galaxy ecosystem. Our Samsung Support Team is always available to assist. Your feedback helps us improve early setup support. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your first impression of the Galaxy Z Fold7. This device includes many advanced features right from the start, so it’s understandable that you initially expected something simpler. The Fold series provides numerous multitasking tools, large-screen functions, and Galaxy AI features that become more intuitive the more you use them. As you get familiar with shortcuts, layout options, and optimized apps, you'll find it easier to navigate and customize the device. It adapts to your comfort level and becomes more seamless over time. Below, you’ll find resources to help you explore all the capabilities of your Galaxy Z Fold7 and discover more about the Galaxy ecosystem. Our Samsung Support Team is always available to assist. Your feedback helps us improve early setup support. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on August 14, 2025
Posted by: Bigrig
[This review was collected as part of a promotion.] The fold 7 is the best phone I've ever owned. It's super thin and light. I love all the features it has.super easy to navigate through, when looking for different apps and setting up the phone..picture quality is great as well..I wouldn't go back to any other phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on August 20, 2025
Posted by: Crobinson13
[This review was collected as part of a promotion.] I love the galaxy ai features on the device. I also really like the keyboard layout though it is slightly hard to use coming from iPhone. Overall a great device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing fantastic awesome!!
on August 25, 2025
Posted by: Free
GALAXY where have you been all my life every thing comes together for me each and every time I try one of your products!!
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable yet!
on July 26, 2025
Posted by: SusCloudz
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 5, even in mid-2025, remains a top contender in the foldable market, solidifying its "best foldable yet" status. Samsung's refinement truly shines.
The Flex Hinge allows it to close completely flat, a sleek and robust upgrade. Its thinner, lighter profile makes it genuinely pocketable. Performance is stellar with the Snapdragon 8 Gen 2 for Galaxy, making multitasking a dream. Crucially, it now fully embraces Galaxy AI, bringing advanced features like enhanced photo editing, real-time translation, and intelligent summaries, truly boosting productivity and creativity. The vibrant display is perfect for media and an exceptional canvas for cloud gaming services like Xbox Game Pass and NVIDIA GeForce Now, transforming it into a portable console for high-fidelity titles on the go. Samsung's own cloud gaming platform also provides instant access to Android games.
While the outer screen is still narrow, this is a minor quibble against its innovative design and powerful capabilities. The premium price is the main barrier.
For those seeking a seamless smartphone-to-tablet transition with cutting-edge AI and incredible gaming potential, the Z Fold 5 offers an unparalleled experience. Its polished hardware, refined software, and potent performance make it a compelling, value-packed option, cementing Samsung's foldable leadership.
The Flex Hinge allows it to close completely flat, a sleek and robust upgrade. Its thinner, lighter profile makes it genuinely pocketable. Performance is stellar with the Snapdragon 8 Gen 2 for Galaxy, making multitasking a dream. Crucially, it now fully embraces Galaxy AI, bringing advanced features like enhanced photo editing, real-time translation, and intelligent summaries, truly boosting productivity and creativity. The vibrant display is perfect for media and an exceptional canvas for cloud gaming services like Xbox Game Pass and NVIDIA GeForce Now, transforming it into a portable console for high-fidelity titles on the go. Samsung's own cloud gaming platform also provides instant access to Android games.
While the outer screen is still narrow, this is a minor quibble against its innovative design and powerful capabilities. The premium price is the main barrier.
For those seeking a seamless smartphone-to-tablet transition with cutting-edge AI and incredible gaming potential, the Z Fold 5 offers an unparalleled experience. Its polished hardware, refined software, and potent performance make it a compelling, value-packed option, cementing Samsung's foldable leadership.
Value
5
Written by a customer while visiting Samsung US