Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,590 Reviews)
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
Best Phone I've Ever Used
on December 27, 2025
Posted by: Drywater2k
from Tyler, Texas
Expertise:Expert
The best phone I've ever had. Was a Google Pixel user but I switched over to Samsung a few years back. I have been a longtime Samsung user since, started with the S23 Ultra, S24 Ultra, Z Fold6 (previous favorite phone), S25 Ultra, and now the Fold7. Simply a great user experience. The front screen is bright and vibrant. I use the front screen about 80% of the time. When I use the unfolded phone, it is a joy and an awesome media consumption tablet. I do not notice the crease. I also do not miss the S-Pen, which I very rarely used in every other Samsung phone. The camera is on par with the S25 Ultra. The battery is good. One feature that I truly love is its bluetooth functionality with third party apps like RingCentral, which I use for work. I am able to answer that directly from my car bluetooth controls without having to fumble around on the phone. 100% recommend. Also recommend getting the Spigen case for it. Very sturdy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 27, 2026
Hello and thank you Drywater2k
We’re excited that you’re enjoying your Galaxy Z Fold7! Designed with intention, it beautifully complements your lifestyle. With a wider display and more screen area than ever before, we appreciate your choice of innovation with Samsung. Thank you for being a valued customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re excited that you’re enjoying your Galaxy Z Fold7! Designed with intention, it beautifully complements your lifestyle. With a wider display and more screen area than ever before, we appreciate your choice of innovation with Samsung. Thank you for being a valued customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Carey
Verified Purchase:Yes
Love the size of the screen and the thickness of the phone. Still learning all of the features but so far looks very promising. The only negative I have and this isn't really about the phone that the phone was delivered with five g network off which caused me concern because it took me a while to realize why I couldn't connect to the Internet off wifi.
Response from Samsung USBy R&R, February 1, 2026
Hey Carey,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s great to hear that the display size and slim profile leave a strong first impression. With many advanced features packed into the Z Fold7, there can be a learning curve as users explore everything the device offers. Your feedback highlights how important clear connectivity from the start is for a smooth setup. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. It’s great to hear that the display size and slim profile leave a strong first impression. With many advanced features packed into the Z Fold7, there can be a learning curve as users explore everything the device offers. Your feedback highlights how important clear connectivity from the start is for a smooth setup. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Reece Power
from Mississippi
Expertise:Intermediate
Verified Purchase:Yes
I love this phone so much! Worth every penny. Would recommend to everybody.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 26, 2026
How is it going Reece Power,
Thank you for sharing your experience! It’s wonderful to hear how much you are enjoying the Galaxy Z Fold7 and how well it fits into your daily life. Its powerful performance and flexible design are designed to support your productivity, creativity, and entertainment in a single device. We thank you for your recommendation as well. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! It’s wonderful to hear how much you are enjoying the Galaxy Z Fold7 and how well it fits into your daily life. Its powerful performance and flexible design are designed to support your productivity, creativity, and entertainment in a single device. We thank you for your recommendation as well. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Angrej
from Cleveland
Verified Purchase:Yes
The battery backup is poor. The battery keeps draining automatically even when the phone is off. This is the biggest problem.
No, I would not recommend this to a friend.
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R, February 23, 2026
Hello Angrej,
Thank you for taking the time to share your feedback on the Galaxy Z Fold7. This device is designed to deliver immersive performance while efficiently managing power according to your daily usage.
Are you experiencing unusual battery drainage with your Galaxy phone or tablet? If you notice that your phone’s battery drains even when it's off, it may be a sign that it is not charging properly. Please ensure that you are using a compatible Samsung charger with your device.
Additionally, check out our online article linked below for tips on preventing your device's battery from draining quickly. We appreciate your feedback and thank you for being a Samsung customer.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your feedback on the Galaxy Z Fold7. This device is designed to deliver immersive performance while efficiently managing power according to your daily usage.
Are you experiencing unusual battery drainage with your Galaxy phone or tablet? If you notice that your phone’s battery drains even when it's off, it may be a sign that it is not charging properly. Please ensure that you are using a compatible Samsung charger with your device.
Additionally, check out our online article linked below for tips on preventing your device's battery from draining quickly. We appreciate your feedback and thank you for being a Samsung customer.
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Device
on April 13, 2026
Posted by: Chacha
[This review was collected as part of a promotion.] Everything about how this phone was made is terrible. Everything is delayed
Value
1
Response from Samsung USBy R&R, April 16, 2026
Hello Chacha,
We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The fold
on May 9, 2026
Posted by: Sikone
Expertise:Intermediate
As i thought I traded in my z fold 4 for the z fold 7 and the same thing happened after 4 or 5 months the center of the fold screen starts to get distorted or fragmented cracks from top to bottom about a 1\4 inch wide and the batt. On my fold 4 lasted twice as long.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, May 11, 2026
Hello Sikone,
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold lineup continues to offer a unique multitasking and large-screen experience, and insights from longtime users like you are invaluable when comparing different generations.
If you have noticed that your phone screen is showing signs of distortion after a short period of use, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer an option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team to learn more about your repair options and what is included in your warranty. We are here to help. We appreciate your loyalty to the Galaxy Z Fold series and thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold lineup continues to offer a unique multitasking and large-screen experience, and insights from longtime users like you are invaluable when comparing different generations.
If you have noticed that your phone screen is showing signs of distortion after a short period of use, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer an option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team to learn more about your repair options and what is included in your warranty. We are here to help. We appreciate your loyalty to the Galaxy Z Fold series and thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on August 1, 2025
Posted by: Paulo
Beautiful perfect color amazing super quality...
Written by a customer while visiting Samsung US
Customer Rating
1
Would be nice...
on September 15, 2025
Posted by: Wasteofmoney
[This review was collected as part of a promotion.] No s-pen. Too thin of a design. I don't like it at all
Value
1
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for sharing your candid thoughts on the Galaxy Z Fold7. We understand that the absence of the S Pen and the design’s thinness didn’t meet your expectations. While the S Pen is definitely a valuable part of the Galaxy lineup, our focus with this latest iteration was to create the lightest and thinnest Galaxy Z series experience possible. We aimed to maximize portability, making it easier for you to carry and use on the go. If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. Thanks again for your feedback! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US