Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(6,590 Reviews)
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
4
Major improvement over my Fold 5
on August 16, 2025
Posted by: Pen3business
[This review was collected as part of a promotion.] This phone is wonderful and a major upgrade from the Fold 5 (F5). First, it's thinner and lighter. That is important because it slides into my suit jacket more easily. It fits in briefcases and pants pockets better. Also, you don't fatigue as much typing on the phone. I typically use mine fully opened for the larger screen so I feel the weight more.
The Galaxy AI is a major addition. I am still learning to use it but it has proven to be a time saver and valuable tool thus far. At this point I like it better then the Microsoft AI tool.
The keyboard seems more responsive, the screen clearer and the sound better. It also seems to "run" faster. I like that most of the commands in Settings are pretty much unchanged from the F5. It makes it easier to navigate and learn to use this phone.
I first went to the F5 because of the ability to have two phone numbers on one phone with a Sim card and eSim. COVID created the need to get office calls without being at my desk and the F5 was the perfect solution. I like having the two eSims now and not needing to fiddle with a Sim card. So far no issues with calls or texts on either line.
Finally, before I got my F5, I worked with a ohone and laptop, and used a tablet for quicker access. The Fold 5 and now 7 allowed me to get rid of the tablet (sorry, it was a Tab) and streamline things. This phone is an invaluable work tool for me and an enhancement over the F5. 5he only thing I miss from the F5 is the pen/stylus.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on August 20, 2025
Posted by: Rharha
[This review was collected as part of a promotion.] They stream very well impressed with the way the phone works compared to others
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love how thin it is!!
on August 23, 2025
Posted by: Girldadmando1223
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is one of the most refined foldables to date, and after spending time with it, I’ve gathered some thoughts on what stands out and where it still falls short.
What I Love:
Sleek Thinness: The Z Fold 7 is noticeably thinner than its predecessors, making it more comfortable to hold and slip into a pocket without feeling bulky. This change alone makes daily use much smoother.
Impressive Camera Integration: Samsung’s decision to include a 200-megapixel camera in a foldable device is a major win. It captures incredible detail and elevates the Fold 7 beyond just being a productivity powerhouse.
Smooth Performance: The upgraded processor makes multitasking fluid, and the One UI experience feels polished and responsive. Whether browsing, gaming, or navigating between apps, the device handles most tasks effortlessly.
What I Didn’t Like
Lag in App Switching: While performance is generally excellent, I noticed occasional lag when switching between certain apps. For a premium device, these hiccups can feel disappointing.
No Built-in S Pen Support: One of the biggest letdowns is that the Z Fold 7 still doesn’t integrate the S Pen. Worse, Samsung has removed support altogether for this device. For a device designed to be a productivity tool, that omission feels like a step backward.
Final Thoughts
The Galaxy Z Fold 7 shines in design, performance, and camera innovation, but it misses key opportunities in software optimization and productivity features.
What I Love:
Sleek Thinness: The Z Fold 7 is noticeably thinner than its predecessors, making it more comfortable to hold and slip into a pocket without feeling bulky. This change alone makes daily use much smoother.
Impressive Camera Integration: Samsung’s decision to include a 200-megapixel camera in a foldable device is a major win. It captures incredible detail and elevates the Fold 7 beyond just being a productivity powerhouse.
Smooth Performance: The upgraded processor makes multitasking fluid, and the One UI experience feels polished and responsive. Whether browsing, gaming, or navigating between apps, the device handles most tasks effortlessly.
What I Didn’t Like
Lag in App Switching: While performance is generally excellent, I noticed occasional lag when switching between certain apps. For a premium device, these hiccups can feel disappointing.
No Built-in S Pen Support: One of the biggest letdowns is that the Z Fold 7 still doesn’t integrate the S Pen. Worse, Samsung has removed support altogether for this device. For a device designed to be a productivity tool, that omission feels like a step backward.
Final Thoughts
The Galaxy Z Fold 7 shines in design, performance, and camera innovation, but it misses key opportunities in software optimization and productivity features.
Value
4
Response from Samsung USBy R&R Team, August 29, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold 7! We appreciate your feedback about the sleek design and impressive camera quality. If you’re experiencing occasional lag when switching between apps, please make sure to keep your apps and the phone updated, as this can help improve performance. Regarding the S Pen, while it remains a valuable part of the Galaxy lineup, our focus for this iteration was on delivering the lightest and thinnest experience. We prioritized maximizing portability for this generation of the Z series. If you have any questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Oat S
Verified Purchase:Yes
I've always had a Samsung phone since the galaxy S4. Soon as I purchased the fold 3, I fell in love with the folding devices. I had the the fold 4, 6 and the 7. The evolution of this device is amazing. It gets better every time. This Fold 7 is best phone I've had so far. Cheers Samsung.
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your experience with the Galaxy Z Fold7! We’re proud to see that you’ve been a dedicated Samsung user since the Galaxy S4 and that your journey through our folding devices has been so positive. It’s awesome to know that you fell in love with the Fold series, and we appreciate your feedback on the evolution of these devices. We strive to make each model better, and it’s great to see that you think the Fold7 is the best phone you’ve had so far. Your enthusiasm for our devices truly inspires us! If you ever have any concerns or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung Z Fold 7
on September 15, 2025
Posted by: Galaxy4life
[This review was collected as part of a promotion.] I upgraded from the Galaxy S23 Plus 5G. My Z Fold 7 has performed beyond my expectations with its advanced AI features in photos, AI search, and Google's Gemini AI. The exceptional unfolded screen provided enhanced image and video quality. The overall performance was far better than I expected. What can I say, I just love this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 22, 2025
Posted by: Jeff1012
[This review was collected as part of a promotion.] So the zfold 7 is an amazing phone. The multitasking on it with the bigger screen is so much better. And the bigger closed screen is like using a normal phone. The Galaxy AI features are useful and fun. I find myself using Galaxy AI way more then I used other assistants or features. The screens makes videos and movies look amazing. I love how thin this phone is. Even though it's thin it feel like a premium phone (which it is). By far my favorite fold to date.
Value
5
Written by a customer while visiting Samsung US
Posted by: Varun Naragum
from Avon, CT
Expertise:Intermediate
Verified Purchase:Yes
Poor design choices. Just to make it slim, they compromised on everything including battery capacity and lack of pain support. The only positive thing about this phone is the wider aspect ratio of the outside screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, September 29, 2025
Greetings Varun Naragum, Thank you so much for reaching out and sharing your thoughts on your Galaxy Z Fold7! We designed the Z Fold7 to help boost your productivity while keeping things sleek, smooth, and easy to carry around. It's great to hear that the improved cover screen ratio makes your experience more seamless. Lots of users love how they can start tasks on the cover screen and then switch to the bigger display — it's all about flexibility! Even with its slimmer design, the Z Fold7 still packs innovative features, premium hardware, and a sturdy build you can rely on. We're truly grateful for your valuable insights and for choosing to experience the latest with Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Hard to open
on October 20, 2025
Posted by: GurnseyT
[This review was collected as part of a promotion.] Without fingernails, like actual length, not working man length, you really can’t open the thing. I do have a thin case on it, but this thing needs tabs or something to help open it. And the fingerprint reader hates me.
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hi there GurnseyT,
Thank you for reaching out and sharing your insights on the Galaxy Z Fold7. Its new design features a tighter, more secure closing to better protect the device. An improved spring mechanism allows for a closer fold, minimizing the risk of obstructions when closed. However, opening the Galaxy Z Fold7 can sometimes be challenging due to its slim, flat profile, which makes it harder to grasp firmly, and because the magnets holding it shut require extra force. To ease opening, try using two hands—placing your thumbs on opposite sides and gently pulling apart. Adding a case can also enhance grip and make opening easier. Regarding the fingerprint reader, ensure your case doesn’t cover the power button and that your finger fully touches the reader when unlocking. We appreciate your feedback and value your support.
-Ty
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Thank you for reaching out and sharing your insights on the Galaxy Z Fold7. Its new design features a tighter, more secure closing to better protect the device. An improved spring mechanism allows for a closer fold, minimizing the risk of obstructions when closed. However, opening the Galaxy Z Fold7 can sometimes be challenging due to its slim, flat profile, which makes it harder to grasp firmly, and because the magnets holding it shut require extra force. To ease opening, try using two hands—placing your thumbs on opposite sides and gently pulling apart. Adding a case can also enhance grip and make opening easier. Regarding the fingerprint reader, ensure your case doesn’t cover the power button and that your finger fully touches the reader when unlocking. We appreciate your feedback and value your support.
-Ty
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Written by a customer while visiting Samsung US