Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.8
(4,457 Reviews)
Rating breakdown 4,457 reviews
5 Stars
3,749
4 Stars
495
3 Stars
109
2 Stars
26
1 Star
78
88%of customers recommend this product.
(
578 out of
658)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Posted by: Jay hhh
Verified Purchase:Yes
I love it. Hhh
Written by a customer while visiting Samsung US
Posted by: Elmakki
Verified Purchase:Yes
This is a pc and tablet and a phone all together in 1 place
I love it
I love it
Response from Samsung USBy R&R, December 18, 2025
Hey there Elmakki,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Its refined software and ultra-slim design aim to establish a new benchmark in foldable technology. We're glad to hear that the combination of hardware and software provides an exceptional experience for you. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Its refined software and ultra-slim design aim to establish a new benchmark in foldable technology. We're glad to hear that the combination of hardware and software provides an exceptional experience for you. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone small issue
on January 22, 2026
Posted by: Mike
from Auburn, NH
Expertise:Expert
Love this phone. Been a Samsung phone customer for twenty years. Only issue I have had is the hinge snaps or creaks (sometimes softly sometimes loudly) when closed at about the 30% closed position. Kind of annoying. I have been able to get it to stop by applying pressure to the hinge face roughly an inch and a half from the bottom of the hinge when I close it. I did an internet review, and it appears this is happening to others as well. Just adding this review in the hopes someone at Samsung reads it and take a look at the issue.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
from Va
Expertise:Expert
Verified Purchase:Yes
There's been sometimes overheating issues when charging the phone
.
.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rgan
from New York
Expertise:Expert
Verified Purchase:Yes
Wish there's a button, that would open and close the fold. But, better than zfold6 in terms of thickness.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
2
Response from Samsung USBy R&R, December 2, 2025
Hi Rgan,
We love receiving ideas from Fold fans, as you know firsthand, and we can learn from new perspectives. The Galaxy Z Fold7 emphasizes a slimmer, stronger design with a smooth open and close feel, and your suggestion for a dedicated control is a creative idea we will share with our product teams. Thank you for helping shape future innovation. We appreciate you being part of the Samsung ecosystem.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We love receiving ideas from Fold fans, as you know firsthand, and we can learn from new perspectives. The Galaxy Z Fold7 emphasizes a slimmer, stronger design with a smooth open and close feel, and your suggestion for a dedicated control is a creative idea we will share with our product teams. Thank you for helping shape future innovation. We appreciate you being part of the Samsung ecosystem.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Glad that I upgraded. Fold phones only gets better
on September 1, 2025
Posted by: James
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Phone is solid. Tight and Thin. Display is wonderful
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It really has some awesome features
on August 25, 2025
Posted by: FatMac52
from Richmond, Va
Expertise:Intermediate
The phone is a must buy. It's excellent for today.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: XAVIER
from Lakeland, FL
Expertise:Intermediate
Verified Purchase:Yes
It was an easy and rewarding experience. I got the new phone on time, transferred all the data and settings from the old phone to new one and returned the old phone using the given box. Happy with the way it went.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US