Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,075 Reviews)
Rating breakdown 7,075 reviews
5 Stars
5,827
4 Stars
919
3 Stars
181
2 Stars
50
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
Deep Research or Delve into A Good Book or Movie
on April 13, 2026
Posted by: TechFinesse
[This review was collected as part of a promotion.] My Galaxy Fold 7 has brought back my joy after surrendering my Note long ago. This is the ultimate personal assistant. From superb phone quality, ease of use and now, Galaxy AI as my personal assistant for deep research in everything from Theology, Technology, Political Discourse to Great recipes. I even use it to visualize room design with its outstanding image quality and the ability to generating modified pictures and images to assist others, thank you Nano Banana.
For work, I've used it to refine or create code for automation solutions. For my course work in theology, I use it to have spirited discussions pro and con on various theological premises and historical and modern scriptural perspectives. I truly appreciate how I'm able to pull in various political views from across the world on current topics. Gemini has become a great debate sparring partner.
FInally, I love the suggestions it makes when I have ingredients and no clue what to make or suggestions on how to create something new. It is also so comfortable having open and reading a great book and to be able to call up AI to gain deeper insights and understandings, or origins of the text.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The device is BUT....
on April 13, 2026
Posted by: Terronb94
[This review was collected as part of a promotion.] My first device was great, it was a Samsung Galaxy Z Fold 7 but I had to get a replacement. They sent me a replacement that was laggy and that gets hot quick, I thought it had to do with not getting the recent update but that's not the case, it's still very laggy when I open up the camera and certain apps. My android auto stops working whenever I open up the camera app.
Value
3
Response from Samsung USBy R&R, April 20, 2026
Hey there Terronb94,
Thank you for your feedback on the Galaxy Z Fold 7. We are glad to hear your first device delivered a positive experience. Please note that performance can vary with app usage, and ongoing updates are designed to improve responsiveness and stability, especially for features such as the camera and Android Auto.
To better understand your experience, we recommend using the Samsung Members app. You can report any errors or unusual behavior with your Galaxy Z Fold 7 in the app, and your concerns will be tracked for real-time resolution. If you need further assistance, do not hesitate to reach out to our Samsung Support Team. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Thank you for your feedback on the Galaxy Z Fold 7. We are glad to hear your first device delivered a positive experience. Please note that performance can vary with app usage, and ongoing updates are designed to improve responsiveness and stability, especially for features such as the camera and Android Auto.
To better understand your experience, we recommend using the Samsung Members app. You can report any errors or unusual behavior with your Galaxy Z Fold 7 in the app, and your concerns will be tracked for real-time resolution. If you need further assistance, do not hesitate to reach out to our Samsung Support Team. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great device
on April 13, 2026
Posted by: KingKing
[This review was collected as part of a promotion.] It's been great. Love the muti task and big sceen.
Value
4
Response from Samsung USBy R&R, May 6, 2026
Greetings KingKing,
Thank you for sharing your experience with the Galaxy Z Fold 7. The large display and multitasking capabilities make the Z Series lineup a favorite among users who appreciate both productivity and entertainment in one device. It’s wonderful to hear that your experience has been so positive. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy Z Fold 7. The large display and multitasking capabilities make the Z Series lineup a favorite among users who appreciate both productivity and entertainment in one device. It’s wonderful to hear that your experience has been so positive. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Device
on April 13, 2026
Posted by: Chacha
[This review was collected as part of a promotion.] Everything about how this phone was made is terrible. Everything is delayed
Value
1
Response from Samsung USBy R&R, April 16, 2026
Hello Chacha,
We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand how frustrating this situation has been, and we appreciate you sharing your feedback. The Galaxy Z Fold7 is designed to deliver a powerful, flexible experience, and your comments underscore the importance of responsiveness. If there are specific areas where we can enhance your experience, we're here to help. We can share tips and tricks to help you get more familiar with your Galaxy Z Fold7. Please don’t hesitate to reach out to our Samsung Support Team if you have any concerns. We look forward to assisting you. Thank you for being a valued member of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Live this phone and the screen
on April 13, 2026
Posted by: Zfold6
[This review was collected as part of a promotion.] I use my phone for movies tv games and as my everyday device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pure magic
on April 13, 2026
Posted by: Sagar123
[This review was collected as part of a promotion.] Samsung nailed it with the Z Fold 7. The hardware is stunningly slim, but the Galaxy AI features—especially Sketch to Image and the Live Translate—are what I use every day. It feels like a 'smart' assistant more than just a phone. The wider front screen is a huge win for usability too. 10/10!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Massive screen
on April 13, 2026
Posted by: RabbidFoote
[This review was collected as part of a promotion.] I'm older with presbioptic vision. This massive screen let's me read ALL the fine print.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for business life
on April 13, 2026
Posted by: Nice206
[This review was collected as part of a promotion.] I recently switched to the Samsung Galaxy Z Fold7, and the portal looks and works fantastic on the larger display. Being able to securely scan and upload documents using the camera without having to go into the office is a total game-changer for a busy schedule.
Value
5
Written by a customer while visiting Samsung US