Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Average customer rating
4.7
(7,073 Reviews)
Rating breakdown 7,073 reviews
5 Stars
5,826
4 Stars
918
3 Stars
181
2 Stars
50
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
5
I love my zfold7
on April 20, 2026
Posted by: Dadsbuddy
[This review was collected as part of a promotion.] I love my ZFold7. The features are awesome. And AI Don't get any better,very heplful,and informative. I highly recommend . I'm still learning but with advanced AI,ITSMUCH EASIER.
THANK YOU SAMSUNG
THANK YOU SAMSUNG
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THIS PHONE IS AWESOME!
on April 20, 2026
Posted by: Ladybusdriver9907
[This review was collected as part of a promotion.] Upgrading to this phone has been wonderful! I play a lot of games, listen to music and stream a lot of videos and the battery is excellent! The graphics EVERYTHING! Originally I was just going to do the ultra 25/26 because I had a 24 but this is waaayyyyy better!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Inner Screen itself broken
on April 19, 2026
Posted by: Sree
from Texas
Expertise:Intermediate
In screen got broken, with few months of use. I lost my money due to this worthless phone. Please do not put your money on any fold or flip phone, I feel it is failure model
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 20, 2026
Greetings Sree,
Thank you for taking the time to share your thoughts on the Galaxy Z Fold7. The foldable design offers a unique experience, and many users appreciate the versatility it provides in daily use. The Galaxy Z Fold7 is designed for those who want the portability and intuitive feel of a traditional smartphone, combined with the enhanced power and flexibility of a larger, unfolded display all in one device.
With its ultra-thin and lightweight design and a wider cover display, the Galaxy Z Fold7 ensures a seamless on-the-go experience, making typing and browsing effortless when it is folded. Built to move with users confidently, the Galaxy Z Fold7 is durable and engineered for everyday use. It can withstand repeated folding and is robust enough to endure being tossed in a bag, thanks to a restructured hinge and foldable display.
The Armor Flex Hinge is thinner and lighter, featuring an enhanced water droplet design and a newly implemented multi-rail structure that reduces visible creasing and strengthens durability by evenly dispersing stress. The cover display is constructed with Corning® Gorilla® Glass Ceramic 2, a new glass ceramic that incorporates crystals within its glass matrix, ensuring enhanced durability and resistance to cracks while maintaining a remarkably thin profile.
Additionally, the Advanced Armor Aluminum used in the frame and hinge housing increases strength and hardness by 10%. The main display has been restructured to be thinner and lighter yet remains strong, thanks to the addition of a Titanium plate layer. Furthermore, the Ultra-Thin Glass (UTG) has been increased to be 50% thicker, making the display even tougher.
If your Galaxy Z Fold7 screen is damaged, please be advised that physical damage typically presents as noticeable cracks or chips in the glass. You may also observe ink spots or bleeding pixels. We are here to help with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, we offer phone repairs, including cracked screens, directly at your location so you can stay at home. Samsung Repair Services can help you schedule either a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts.
Samsung Authorized Service Centers provide a local option for fast, reliable repairs you can trust. For more information on repair costs, please visit our website.
If you have a Samsung Premium Care service contract, it covers accidental damage with a low deductible, extending protection after your standard warranty expires. This coverage applies whether you need a repair or a replacement. Terms and conditions apply; learn more by checking your Samsung Premium Care options.
Your feedback helps us continue to enhance durability and design. Thank you for choosing innovation with Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on the Galaxy Z Fold7. The foldable design offers a unique experience, and many users appreciate the versatility it provides in daily use. The Galaxy Z Fold7 is designed for those who want the portability and intuitive feel of a traditional smartphone, combined with the enhanced power and flexibility of a larger, unfolded display all in one device.
With its ultra-thin and lightweight design and a wider cover display, the Galaxy Z Fold7 ensures a seamless on-the-go experience, making typing and browsing effortless when it is folded. Built to move with users confidently, the Galaxy Z Fold7 is durable and engineered for everyday use. It can withstand repeated folding and is robust enough to endure being tossed in a bag, thanks to a restructured hinge and foldable display.
The Armor Flex Hinge is thinner and lighter, featuring an enhanced water droplet design and a newly implemented multi-rail structure that reduces visible creasing and strengthens durability by evenly dispersing stress. The cover display is constructed with Corning® Gorilla® Glass Ceramic 2, a new glass ceramic that incorporates crystals within its glass matrix, ensuring enhanced durability and resistance to cracks while maintaining a remarkably thin profile.
Additionally, the Advanced Armor Aluminum used in the frame and hinge housing increases strength and hardness by 10%. The main display has been restructured to be thinner and lighter yet remains strong, thanks to the addition of a Titanium plate layer. Furthermore, the Ultra-Thin Glass (UTG) has been increased to be 50% thicker, making the display even tougher.
If your Galaxy Z Fold7 screen is damaged, please be advised that physical damage typically presents as noticeable cracks or chips in the glass. You may also observe ink spots or bleeding pixels. We are here to help with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, we offer phone repairs, including cracked screens, directly at your location so you can stay at home. Samsung Repair Services can help you schedule either a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts.
Samsung Authorized Service Centers provide a local option for fast, reliable repairs you can trust. For more information on repair costs, please visit our website.
If you have a Samsung Premium Care service contract, it covers accidental damage with a low deductible, extending protection after your standard warranty expires. This coverage applies whether you need a repair or a replacement. Terms and conditions apply; learn more by checking your Samsung Premium Care options.
Your feedback helps us continue to enhance durability and design. Thank you for choosing innovation with Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Well I enjoyed playing video games that graphics
on April 19, 2026
Posted by: Jokerart
[This review was collected as part of a promotion.] With AAA helps me on getting information real quick and helps me schedule my week
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
BEWARE OF SCREEN ISSUE
on April 18, 2026
Posted by: LaKeith
from Florida
Expertise:Intermediate
Screen will stop working and they w I ll give you hard time replacing it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 21, 2026
Greetings LaKeith,
Thank you for sharing your thoughts with us. The Galaxy Z Fold7 is designed to provide a premium foldable experience with a large immersive display, and feedback like yours is essential as we continue to evolve our design.
Our goal is to ensure that all users have access to the tools and information they need, especially for device repairs. We offer several repair options, recognizing that the display is a critical part of your device.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited warranty period of 12 months, as specified for each product. Additionally, we offer the option to add Samsung Care+ coverage to eligible devices, which provides extended protection and additional support.
We have also partnered with uBreakiFix to enhance our repair options. Our aim is to make your life easier by offering a variety of service choices. You can select from same-day in-store service, mail-in repairs, or even self-repair options. If needed, we can come to you at a location of your choice.
To learn more about your repair options, please visit the link below or reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts with us. The Galaxy Z Fold7 is designed to provide a premium foldable experience with a large immersive display, and feedback like yours is essential as we continue to evolve our design.
Our goal is to ensure that all users have access to the tools and information they need, especially for device repairs. We offer several repair options, recognizing that the display is a critical part of your device.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited warranty period of 12 months, as specified for each product. Additionally, we offer the option to add Samsung Care+ coverage to eligible devices, which provides extended protection and additional support.
We have also partnered with uBreakiFix to enhance our repair options. Our aim is to make your life easier by offering a variety of service choices. You can select from same-day in-store service, mail-in repairs, or even self-repair options. If needed, we can come to you at a location of your choice.
To learn more about your repair options, please visit the link below or reach out to our Samsung Support Team for further assistance. We appreciate your feedback and thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable on the market!
on April 18, 2026
Posted by: ZFoldGuy
[This review was collected as part of a promotion.] Galaxy ai is stellar and makes my phone so smart and helpful for me! I loved the streaming quality and the gaming on this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best device ever
on April 17, 2026
Posted by: Sam4Samsung
[This review was collected as part of a promotion.] I like the use of AI technology on this device. It helps navigate fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on April 17, 2026
Posted by: Bennyliem
[This review was collected as part of a promotion.] Great just need upgrade the charging speed and battery size
Value
4
Response from Samsung USBy R&R, April 22, 2026
Hey there Bennyliem,
It's wonderful to hear that you're enjoying the Galaxy Z Fold7! Devices like this are designed to stretch the boundaries of what a phone can do while maintaining strong performance throughout the day. Your feedback regarding the battery and charging is valuable and helps us understand what matters most in everyday use. Thank you for sharing your thoughts. We appreciate you choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's wonderful to hear that you're enjoying the Galaxy Z Fold7! Devices like this are designed to stretch the boundaries of what a phone can do while maintaining strong performance throughout the day. Your feedback regarding the battery and charging is valuable and helps us understand what matters most in everyday use. Thank you for sharing your thoughts. We appreciate you choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US