Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (Verizon)
Customer Rating
1
Worst phone ever, fold screen is so fragile
on October 3, 2025
Posted by: Rupeshk
[This review was collected as part of a promotion.] Worst phone ever, fold screen is so fragile. Not even covered under warranty. Waste of money.
Value
1
Response from Samsung USBy R&R, October 7, 2025
Good day Rupeshk, \nThanks for reaching out and sharing your thoughts about your Galaxy Z Fold7. Samsung offers a 12-month warranty covering manufacturing defects in materials and workmanship for each product. You can also opt for extended protection with Samsung Care+ on eligible devices, which provides additional coverage and support. If your screen is damaged, we have partnered with uBreakiFix as an authorized repair provider. You can visit any of their 600 locations nationwide for repairs. We're here to support you and appreciate your choice of Samsung.\nuBreakiFix\nhttps://www.ubreakifix.com/repairs/smartphones/samsung-galaxy\nSamsung Care+ \nhttps://www.samsung.com/us/support/samsung-care-plus/\nSamsung Warranty\nhttps://www.samsung.com/us/support/samsung-care/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
1
Inner Screen itself broken
on April 19, 2026
Posted by: Sree
from Texas
Expertise:Intermediate
In screen got broken, with few months of use. I lost my money due to this worthless phone. Please do not put your money on any fold or flip phone, I feel it is failure model
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 20, 2026
Greetings Sree, Thank you for taking the time to share your thoughts on the Galaxy Z Fold7. The foldable design offers a unique experience, and many users appreciate the versatility it provides in daily use. The Galaxy Z Fold7 is designed for those who want the portability and intuitive feel of a traditional smartphone, combined with the enhanced power and flexibility of a larger, unfolded display all in one device. With its ultra-thin and lightweight design and a wider cover display, the Galaxy Z Fold7 ensures a seamless on-the-go experience, making typing and browsing effortless when it is folded. Built to move with users confidently, the Galaxy Z Fold7 is durable and engineered for everyday use. It can withstand repeated folding and is robust enough to endure being tossed in a bag, thanks to a restructured hinge and foldable display. The Armor Flex Hinge is thinner and lighter, featuring an enhanced water droplet design and a newly implemented multi-rail structure that reduces visible creasing and strengthens durability by evenly dispersing stress. The cover display is constructed with Corning® Gorilla® Glass Ceramic 2, a new glass ceramic that incorporates crystals within its glass matrix, ensuring enhanced durability and resistance to cracks while maintaining a remarkably thin profile. Additionally, the Advanced Armor Aluminum used in the frame and hinge housing increases strength and hardness by 10%. The main display has been restructured to be thinner and lighter yet remains strong, thanks to the addition of a Titanium plate layer. Furthermore, the Ultra-Thin Glass (UTG) has been increased to be 50% thicker, making the display even tougher. If your Galaxy Z Fold7 screen is damaged, please be advised that physical damage typically presents as noticeable cracks or chips in the glass. You may also observe ink spots or bleeding pixels. We are here to help with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, we offer phone repairs, including cracked screens, directly at your location so you can stay at home. Samsung Repair Services can help you schedule either a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts. Samsung Authorized Service Centers provide a local option for fast, reliable repairs you can trust. For more information on repair costs, please visit our website. If you have a Samsung Premium Care service contract, it covers accidental damage with a low deductible, extending protection after your standard warranty expires. This coverage applies whether you need a repair or a replacement. Terms and conditions apply; learn more by checking your Samsung Premium Care options. Your feedback helps us continue to enhance durability and design. Thank you for choosing innovation with Samsung. Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ Repair Services https://www.samsung.com/us/support/service/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Great but Could be better
on August 5, 2025
Posted by: Johnny
[This review was collected as part of a promotion.] I really enjoy the fold seven. However I really wish that the battery was a little bigger even though I do get most today without charging. I would like to also like that they treat this phone as a flagship and use the best quality parts available. I would them to redesign the camera bump placement. When trying to charge on certain wireless charger it gets in the way or if you're trying to use a case with magsafe accessories the camera hump gets in the way of some.
Overall I'm really enjoying this device I'm coming from a s22 Ultra. So it is superior device compared to my old device. This will be my first full device and I really enjoying it so far.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Way more durable then what i was told
on November 2, 2025
Posted by: Junkcummins97
[This review was collected as part of a promotion.] I dropped it within. First week about 10ft to gravel. It did crack the screen with liquid screen protector but can hardly tell. When its open it's massive and being a lcd screen its not as fragile as i was told when buying it. Iv dropped it twice while it was open screen side down and not a mark, scratch nothing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is pretty amazing!
on August 11, 2025
Posted by: GlassFlee
[This review was collected as part of a promotion.] Getting this new phone has been truly amazing! I no longer have to bring my laptop and tablet with me when going on my trips. This fold 7 allows me to get what I need done with ease. The Galaxy AI is awesome to have available as well!
it has alot of faults and keeps freezing cant do much
Response from Samsung USBy R&R, September 23, 2025
Hi addidas, Thank you for your feedback on the Galaxy Z Fold7. We appreciate you taking the time to share your experience with us. If you are experiencing freezing during use, the Galaxy Z Fold7 is equipped with advanced processing power and optimized software to support smooth multitasking and immersive performance. Regular updates and device care settings help ensure the phone operates at its best, allowing you to fully enjoy the expansive display and foldable design. It could be a third-party app; some third-party apps are better made than others. It's worth checking reviews for problematic apps on Google Play or Samsung Apps stores to see if frequent crashes are common among other users, especially those with the same Samsung Galaxy device. If so, consider contacting the app's developer to inquire about bug fixes for your device. However, you still have the option to optimize your device. From Settings, swipe to and tap Device care. Tap 'Optimize now,' and then tap Done. Please find out more about how to keep your device running smoothly by checking out the online article linked below. We appreciate your feedback. Thanks again for choosing innovation with Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care https://www.samsung.com/us/support/answer/ANS10001953/
-Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I ever had.
on September 26, 2025
Posted by: NB junk
from Maryland
Expertise:Intermediate
Worst phones we ever had.both me and my wife hate this phone. Has a mind of it's own left side is phone when open right side is adds i didn't buy to look at adds. The flip phone was a better it fit in pocket and the screen was protected Will not buy again total junk as far as we are concerned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, September 26, 2025
Hey there, Thank you for sharing your thoughts on the Galaxy Z Fold7. We know how important a seamless viewing experience is, and the Fold7 features advanced display technology that pushes the boundaries of flexible screens. Its immersive inner display, along with multitasking capabilities, makes it a standout in our Galaxy lineup. To turn off ads, go to Settings and select Privacy. If the ads are Samsung-related or linked to a specific app, you can disable them within that app. For carrier-related ads, disable them via your carrier’s app. For further help, contact our Samsung Support Team. The Fold series continues to improve in performance and durability, maintaining its leadership in smartphone innovation. Thank you for your review. We appreciate your choice of Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
So Thin!
on July 26, 2025
Posted by: Raventhorn
Expertise:Intermediate
Great phone and soooooo much thinner than my 4. Its also bigger in screen size and the crease is hardly noticeable. Love it!